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Bryce
Nile462@hotmail.com
407-310-9018
Apopka, FL 32703
407-497-2620
Network Data Administrator/NOC/Data Center Engineer
7 years experience W2
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Summary

PROFILE PROFILE Over seven years of information systems management, technical and network support experience. Strong experience identifying, analyzing and resolving operational, software, hardware, data and networking problems. Detail-oriented dependable able to communicate technical and non-technical information to individuals at all levels strong work ethic. PROFILE Over seven years of information systems management, technical and network support experience. Strong experience identifying, analyzing and resolving operational, software, hardware, data and networking problems. Detail-oriented dependable able to communicate technical and non-technical information to individuals at all levels strong work ethic.

Experience
Network Data Administrator/NOC/Data Center Engineer
Information Technology
Jun 2013 - May 2013
(Permanent) Network Data Administrator/NOC/Data Center Engineer * Assists in maintaining Convergys Corporate LAN/WAN Corporate infrastructures. * Monitors, Configures, installs, maintains, troubleshoots, and supports LAN/WAN equipment to include, but not limited to AS400, Servers, Muxes, IVR Voice Platforms, Routers, Switches, Hubs, CSU/DSUs, Firewalls, Modems, Controllers and Cabling ensuring appropriate change control processes are followed. * Assists in documenting hardware installations of routers, switches, hubs, firewalls, etc. * Documents LAN/WAN environment to ensure updates are made to appropriately to network management systems. * Assists in monitoring LAN/WAN performance, recommending upgrades as necessary, to insure LAN/WAN integrity and performance. * Assists in maintaining an accurate inventory of all LAN/WAN hardware and software. * Coordinates network hardware/software implementation with Business Units and clients to ensure limited impact to production network through appropriate change control procedures. * Installs and provides hands-on support of hardware support duties of customer owned equipment as required. * Proficiency with the following monitoring tools, HP OVO, Ca Unicenter, Ca Spectrum, eHealth, Spim/SOI * Proficiency with routing protocols (RIP, OSPF, IGRP, EIGRP, BGP) and routed protocols (TCP/IP, SNA, Novell). * Proficiency with understanding the Open System Interconnect Model of LAN/WAN technologies (Routing, Switching, Frame Relay and ATM) Configuration Awareness of necessary cabling and internetworking devices. Presidio (Contract Volt)
Firewall Frame Relay Switches SSIS Routers NOC AS/400 Data Center EIGRP LAN OSPF Spectrum WAN TCP/IP Database Upgrades
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Network Administrator/NOC/Data Center Analyst
Information Technology
Feb 2012 - Jun 2012
(Contract K-Force) * Assists with Operating, maintain, upgrading new software releases, system upgrades, patches using SCCM Deployment tool for Windows computer/Servers, hardware, software & communication devices including backups & tape library including physical replacement of memory, cpu's hot swappable hard drives, physically racking and retiring servers, all cabling ie, ilo's, network cabling, KVM Dongles, fiber runs on HP DL 360, HP DL 380's, IBM Servers including HP Blade Servers. * Provides alert Monitoring of all organizational SLA agreements & maintain computer hardware/software and provide quality service to the IS infrastructure. * Provides alert monitoring to ensure server maintenance, connectivity, uptime, CPU, Memory, Logical Drives and specific process running per system application of the specific system also performs Trend Analysis. * Support core network infrastructure consisting of switches and firewalls & Support virtual server infrastructure in high availability clusters. * Coordinate the MS Exchange and Active Directory Administration, including distribution lists, mailboxes, message routing and storage, file permissions, etc. manage DNS Servers and DFS. * .Assists with maintenance of information security systems of specific server platforms. Communicates appropriately and effectively with project managers, co-workers, customers and supervisors, maintaining awareness of project status and any potential delay, situation or concern that may affect the outcome of the project and/or request.. The Network Administration Specialist most demonstrate the ability to work on multiple projects and/or tasks as required. * Performs other duties as assigned or directed to ensure smooth and efficient operations of the IS Intel Systems Support Team & Network Systems Engineering Department.
NOC Systems Engineering Switches MS SCOM Microsoft Exchange Analysis MS Active Directory Windows Network Administration Information Security Firewall Data Center DNS Database Backups Fiber Optics Network Infrastructure Database Upgrades
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Systems Admin/Desk Top Analyst
Information Technology
Oct 2011 - Jan 2012
* Performed support to end users on a variety of issues in support of remote or local hardware and operating system. * Performed work with the team to identify and resolve technical problems. * Performed work orders, email, telephone calls, and personnel requests for technical support. * Performed tracked and monitored issues using an Internal Ticketing System to ensure requests are resolved in a timely resolution manner. * Performed using personal knowledge, research, established procedures, instructions or established guidelines to perform the functions of the job. * Performed reviewing, revising, or writing new procedures for the systems support team. * Performed Deployments, configures, administers, maintains and troubleshoots servers * Provides second level technical support for Desktop Support Microsoft office products, printers, network printers, Server Hardware and Software Applications, Email Administration and configuration. * Investigates and diagnoses problems, identifies and implements solutions * Meets response time and availability and performance targets as outlined in service level agreements with business owners * Monitors system performance and makes suggestions to improve overall performance * Performs routine diagnostics, maintenance, and service * Installs/implements new hardware or Software Applications, including Operating Systems * Broad knowledge of global architecture and fault tolerant environments with Windows production applications * Good teamwork skills * Strong understanding of MS Windows Server 2003/2008, Active Directory, SQL, disaster recovery, anti-virus, and encryption technologies * Excellent analytical skills and problem solving ability * Good interpersonal and communication skills to effectively work with stakeholders * Attention to detail * Customer service orientation and sense of urgency to maintain expected service levels Friendly Computer Services July 1, 2010 (Contracts On Going) Network Field Technician Contract Assignments (1099) * Perform general troubleshooting of PC systems in an enterprise environment. * The job is in a production operations environment requires 24 x 7 service coverage and on-going administration troubleshooting all aspects of routers hubs, switches range of Internetworking equipment (Routers, LAN/WAN Switches & Network Management) products. * Provide break/fix services for computers laptops, printers, and associated devices. Analyze, troubleshoot & repair a wide variety of PC problems related to hardware, software or network anomalies. * Work with technical staff & Client/End user as appropriate to determine & resolve problems affecting clients. * Ensure desktop computer interconnects seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems. * Verify inventory of equipment. * Instruct users how to perform basic functions on PC with User/Client face to face if required.
Windows Server Windows WAN Technical Support Switches SQL Monitors MS Active Directory Desktop Support Customer Service Disaster Recovery Diagnostics LAN Routers Project Management Laptops Printers Microsoft Excel
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Information Technology
May 2010 - May 2010
(Contracts On Going) IT Technician Contract Assignments (1099) * Provide break/fix services for computers laptops, printers, and associated devices. * Analyze, troubleshoot & repair a wide variety of PC problems related to hardware, software or network anomalies. * Work with internal staff & Client/End users as appropriate to determine & resolve problems affecting internal and external clients. * Ensure desktop computer interconnects seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems. * Instruct Internal/External customers on how to perform basic functions on PC to End User/Client Face to face if required.
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Systems Analyst/ (NOC) Technician
Information Technology
Oct 2008 - Mar 2009
(Contract) * Supported internal Software/Applications on production servers. * Sent timely pages to On-Call Teams/Projects received by the HP OVO Monitoring Tool per paging policy for NOC. NOC Tech troubleshoots issues per OVO Alarms by executing Work requests assigned to NOC. This includes creation of IOM document to ensure corrective or preventative actions are documented. Facilitated daily production meetings and monitored projects. * Utilized the HP OVO Monitoring Tool to react to alarms/error logs for HP/Sun/Solaris/Windows Servers in Linux/Unix/Windows environment for Applications, Databases, backup/storage, network devices using Veritas Net backup Tool/Veritas Cluster Management Tool to perform file Retrievals and backups. VCS TOOL used for Applications, Database, Network Monitoring with Understanding of TCP/IP with Unix/Linux Shell scripting on Solaris/HP/Linux/Unix Servers.
Shell Scripts Scripting Network Monitoring Veritas Linux Solaris UNIX Windows Server TCP/IP System Analysis Veritas Cluster Management Windows
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Helpdesk II /Desktop Support Specialist
Mar 2008 - Jul 2008
(Contract Ettain Group) * Provided Application, PC, and WAN support. * Tracked help desk tickets for timely resolution. * Provided Technical Support to end users with a high level of Customer Service over the phone. * Troubleshot Proprietary Software Applications specific to bank operations. * Conducted password resets on Web Portals and Proprietary Bank Applications. * Knowledge of basic Software/Application installation. * Supported Microsoft Office & Windows O/S installation. * Ability to perform Microsoft service patch testing and installation. * Resolved Hardware and Software issues. * Reactivated internal employees blackberries added new employees on the server. * Assisted and setup VPN issues for employees that worked remotely. * Performed Active Directory password resets, unlocked accounts and administered user permissions.
MS Active Directory Desktop Support Customer Service VPN WAN
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Technical/Application Support Specialist
Information Technology
Feb 2007 - Mar 2008
* Provided Technical support for Stromberg's Proprietary Time/Attendance Software and Employee Benefit Applications with a Relational Data Base System for client business workflow. * Maintained data integrity reporting on the clients Database. * Advise on system backups of client databases by using WebEx/Ihelp to remote into workstations * and servers to install proprietary software on clients Windows 2000, 2005 SQL Severs, IIS Web Servers and Communication Servers serviced over 60 Business Clients. * Upgraded Database Servers/Relational Databases trouble shooting and tuning both Production & Development Databases with various Microsoft Server Operating Systems. * Created new SQL jobs, Scheduling jobs, Jobs notifications/alerts and acted as a liaison between the company & Vendor for technical support, upgrades, bugs etc. * Work closely with Software Development concerning Hardware, Software System Requirements, SQL scripts (i.e. VB, SQL, etc ), Client Desktop Support trouble shooting complex LAN/WAN issues with configuration of Proprietary Hardware for sending/receiving Data Transmissions requiring in depth. * Understanding of TCP/IP with configuration of Servers and Industry specific hardware
Microsoft Server Desktop Support Technical Support Data Integrity IIS LAN WAN SQL Database Backups Database Upgrades
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Network Technician / Analyst
Information Technology
Jul 2006 - Jan 2007
(Contract) Network Technician / Analyst * Responsible for troubleshooting customer problems, included identifying user error, unit issues and network related problems. * Provided resolution of subscriber network troubles using trouble management software tools. * Performed first-line diagnostics on subscriber network trouble tickets using an in-house ticketing system for voice data and multimedia. * Identified critical service affecting problems by performing liaison activities between Engineering, Switch Operations, Sales, Marketing and Corporate Engineering. * Participated in market level personnel and customer care notifications process on unscheduled system outages.
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Hardware Software Database Analyst
Information Technology
Mar 2006 - Jun 2006
(Contract) Hardware Software Database Analyst * Provided technical Support for resolution of Hardware/Software/Database issues of proprietary hardware / software for Fuel Terminal Automation to produce a BOL "Bill of Laden" for end users. Software operation on UNIX or Linux operating System with Unix/Linux Shell Scripting.
Technical Support Shell Scripts Linux UNIX
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Data Analyst / Advanced Network Services
Information Technology
Jan 2005 - Feb 2006
* Provided technical support with incoming and outgoing calls for internal and external clients (7 to 10 calls per hour metrics). Accessed Cingular Databases and Knowledge Bases. * Demonstrated proficiency with all information systems applications available but not limited to billing, equipment provisioning, roaming features and wireless coverage. * Interfaced with enterprise customer IT contacts regarding wireless data solutions. * Effectively, accurately troubleshot complex wireless data issues. * Quickly and accurately identified single user versus enterprise-wide service issues. * Technical knowledge included: operating systems, web browsing, modem usage, knowledge of mobile devices supported by the Cingular wireless network including PC Cards, Digital Multi- Network phones, and GSM/GPRS integrated voice/data devices. Wirelesses (cellular, text messaging, multi-media messaging, wireless data), end-to-end connection, configuration settings of Cingular. Provided equipment configuration of Cingular-provided software, non-Cingular equipment such as PDA's, laptops, applications running over a mobile (GPRS or CDPD) connection (e.g. VPN).
Data Analysis Mobile Devices Wireless Networks
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Commercial Technical Specialist / Road Runner Division
Jun 2000 - Sep 2002
* Provided technical support for DNS, Web hosting and Email hosting issues for Road Runner Business Class clients. * Troubleshot and resolved hardware, complex LAN environment and software issues. * Configured Cisco UBR routers series 900-925 coordinated outage support. * Provided sales support for Road Runner products extensive interface with existing and potential customers, field personnel, product specialists, national help desk, NOC and TWC Associates.
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Edit Skills
Non-cloudteam Skill
Education
Capital University the Recording Workshop
Record has not been verified.
New Tech Production Program Franklin University
Record has not been verified.
Skills
Data Analysis
2006
1
Data Integrity
2008
1
Database Backups
2012
1
Database Upgrades
2013
1
Desktop Support
2012
1
IIS
2008
1
LAN
2013
1
Laptops
2012
1
Linux
2009
1
Microsoft Excel
2012
1
Microsoft Server
2008
1
Mobile Devices
2006
1
Printers
2012
1
Project Management
2012
1
Routers
2013
1
Solaris
2009
1
SQL
2012
1
System Analysis
2009
1
TCP/IP
2013
1
Technical Support
2012
1
UNIX
2009
1
Veritas Cluster Management
2009
1
WAN
2013
1
Windows
2012
1
Windows Server
2012
1
Wireless Networks
2006
1
Analysis
2012
1
AS/400
2013
1
Customer Service
2012
1
Data Center
2013
1
Diagnostics
2012
1
Disaster Recovery
2012
1
DNS
2012
1
EIGRP
2013
1
Fiber Optics
2012
1
Firewall
2013
1
Frame Relay
2013
1
Information Security
2012
1
Microsoft Exchange
2012
1
Monitors
2012
1
MS Active Directory
2012
1
MS SCOM
2012
1
Network Administration
2012
1
Network Infrastructure
2012
1
Network Monitoring
2009
1
Network Support
0
1
NOC
2013
1
OSPF
2013
1
Scripting
2009
1
Shell Scripts
2009
1
Spectrum
2013
1
SSIS
2013
1
Switches
2013
1
Systems Engineering
2012
1
Veritas
2009
1
VPN
2008
1