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Duan
duanreed@gmail.com
630-946-4394
1230 E Gary Cir
Atlanta, GA 30301
System Administrator
23 years experience W2
0
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Average rating
113
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Summary

  • Support Active Directory access/permission related issues
  • Server security monitoring/security related issue troubleshooting
  • Disk Utilization and configuration management.
  • Ability to manage multiple tasks upon completion before projected deadlines
  • Perform application installs/upgrades while creating and documenting SOP’s
  • Network Share creation/permission issue troubleshooting
  • Troubleshoot and support DNS, DHCP
  • Responsible for Virus and Spyware Solutions on remote Workstations
  • Configuration of VLAN, VPN, Routers, Switches
  • Backup Management, Reporting and recovery
  • Build and monitor VM servers (ESXi)
Project Lead for:
  • Windows migration for over 1200 end users from Win XP to Win 7 (Coca Cola)
  • CISCO VOIP phone upgrade from Avaya phone client for over 3000 end users (Coca Cola)
  • Restructure Active Directory tree to new domain from 2003 Server to 2012 and create namespace for share drives (AF)
  • Data Migration from SAN to VMware vSphere (AF)

Experience
System Administrator
Information Technology
Feb 2015 - present

Develop and monitor policies for maintenance to maximize performance and configuration management on Network. Implement Active Directory and Local Group policies to enforce security requirements and standards. Create share folders for all departments and grant rights per Access Management ticket. Perform PowerShell Scripting automation for system administration task. Check routers/switches and escalate issues through Windstream. Monitor network traffic through SolarWinds. Manage/maintain DFS/DNS servers.

System Administration SolarWinds Scripting MS Active Directory PowerShell Grunt.js Configuration Management Production Support Technical Support Data Center Cabling DNS DFS Switches Routers
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Senior System Analyst
Information Technology
Apr 2011 - Dec 2015
Monitor and assign incident/change tickets to other analyst within ServiceNow for server maintenance or end user related issues within SLA. Serve as liaison between users, vendors and technical groups to resolve issues. Train Analyst on processes procedures within infrastructure. Personally support CIO and all VP's tickets on daily basis. Executed Asset management for Lifecycle plans on out of warranty equipment for Audit purposes. Tracked/ordered all machines for new hires or departed end users for repurposing.
ServiceNow Asset Management Production Support Technical Support Auditing System Analysis
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System Administrator (Remote)
Information Technology
Jul 2009 - Apr 2011
Install OS hardware/software on servers per Incident Management request. Install & support CITRIX XenApp client. Perform security patches and anti-virus definitions updates and migration on 2003/2008/2012 R2 servers. Maintain server utilization using ITIL. Analyze system components and make recommendations regarding systems security, network monitoring. Ran performance scans from batch processes for Risk management and audit purposes. Also remediate servers with issues to be compliant.
XenAPP Xen System Administration Network Monitoring Incident Management Citrix Auditing ITIL Risk Management Patch Management
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Desktop Support Engineer
Mar 2006 - Jun 2009
Setup new user accounts and install applications associates needed for daily job task. Perform Desktop Support and resolve Break/fix or IMAC tickets using Remedy ticketing system. Perform routine maintenance at the customer site. Ghost Imaging on laptops and desktops. HP, Lexmark Printer installs, repair and configurations. Reset and unlock user accounts as well as rack and wire new server builds.
BMC Remedy Ghost Imaging Lexmark Printers Desktop Support Technical Support desktop migrations Cabling Desktops Laptops
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Computer Operator II (3rd Shift)
Information Technology
May 2004 - Mar 2006
Maintain and monitor all daily Data Center Operations including hardware, software, configuration, updates, and patches to minimize or eliminate potential downtime experienced on system. Monitor servers using IPMONITOR. Provide Technical Support to Off-Shore users regarding failed backups or down Servers. Respond immediately to any system errors or alerts. Troubleshoot ORACLE data base issues with UNIX commands.
Data Center Monitors Technical Support Oracle UNIX
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NOC Technician (3rd Shift)
Aug 1998 - Jun 2003
Monitor/install LAN/WAN including routers and switches. Monitor all business critical servers and applications. Troubleshoot problems in order to minimize server and application downtime. Document all known issues that occurred during shift or maintenance work. Rack/Wire servers during shift to be put into production. Monitor all business critical servers and applications on daily basis. Technology Summary
Switches Routers Technical Support Desktop Support desktop migrations Cabling
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Edit Skills
Non-cloudteam Skill
Education
SAN DIEGO STATE UNIV
MICRO TECH
Certifications
Only have one more test for full certification - Test date 6-18-2016
Pre-stages of CCNA certification. Studying ICND1
A+, NET+, INET+, UNIX (Basic UNIX Commands), DELL LAPTOP/DESKTOP, LENOVO DESKTOP/LAPTOP, HP LAPTOP/M
COMPTIA MICROSOFT CERTIFICATIONS
Skills
Technical Support
2021
16
Cabling
2021
11
desktop migrations
2009
8
Desktop Support
2009
8
Production Support
2021
7
Routers
2021
7
Switches
2021
7
Auditing
2015
6
Asset Management
2015
4
Data Center
2021
4
ServiceNow
2015
4
System Administration
2021
4
System Analysis
2015
4
BMC Remedy
2009
3
Configuration Management
2021
3
Desktops
2009
3
DFS
2021
3
DNS
2021
3
Ghost Imaging
2009
3
Grunt.js
2021
3
Laptops
2009
3
Lexmark Printers
2009
3
MS Active Directory
2021
3
PowerShell
2021
3
Scripting
2021
3
SolarWinds
2021
3
Patch Management
2011
2
Citrix
2011
1
Incident Management
2011
1
ITIL
2011
1
Monitors
2006
1
Network Monitoring
2011
1
Oracle
2006
1
Risk Management
2011
1
UNIX
2006
1
Xen
2011
1
XenAPP
2011
1
Avaya
0
1
Cisco
0
1
Data Migration
0
1
Database Backups
0
1
Database Upgrades
0
1
DHCP
0
1
SAN
0
1
VLAN
0
1
VMWare
0
1
VoIP
0
1
VPN
0
1
vSphere
0
1
Windows
0
1