• Clean up all AD security groups.
• Create powershell scripts to manipulate the massive amounts of data, search for access the security groups provide, document before and after changes, and update the security groups with the new information.
• Coordinate with the other IT teams to verify security group access and run provided scripts when separation of duties prevents my scripts from completing.
• Contact current owners, to verify owner, members, description, and if the group is still needed.
• Provide weekly reports to ensure the project is on track for the projected completion time.

• Provide technical support globally. Mainly USA, Switzerland, and Japan.
• Troubleshoot Desktop, Laptop, Tablet, and Peripheral hardware issues in person and remotely.
• Provide support for Windows 7, Windows 8.1, Windows 10, and Mac 10.x clients.
• End-user support includes hardware, software, and application troubleshooting.
• Answer all phone/in person inquiries related to the IT Service Desk.
• Use the Footprints Ticketing system to manage my work queue.
• Purchase new user equipment. System Administration
• Create SOPs and how to guides.
• Create/remove all Active Directory objects.
• Create/update Group Policy as needed.
• Setup and maintain Windows 2008R2 and Windows 2012R2 servers using VMware vSphere.
• Review, approve, schedule, and test windows updates with WSUS.
• Create, schedule and test software update packages with Dell Kace.
• Create, and update a deployment image that will work correctly in 3 countries and languages.
• Manage SharePoint 2010 sites and library permissions, create new sites, subsites, libraries etc.
• Manage Cisco VOIP Phones, AT&T and Verizon wireless accounts, Accellion accounts, Webex and Level 3 accounts, Apple Accounts, and CallTower accounts.
• Manage weekly tape backups using Symantec Backup Exec.
• Purchase new equipment with company card as needed. Projects
• Restructured AD to mirror the organizational chart.
• Restructured the distribution groups, assigned owners and enabled owner management.
• Restructured the shared mailboxes, assigned owners and created Security groups for providing Full and Send Access.
• Decommissioned old IT equipment. Sold old equipment to vendors and donated the rest to charity.
• Setup and deployed Skype for Business.
• Setup and deployed new print server using Uniflow secure printing software.
• Setup and deployed Code Two Exchange Rules email signature software in English and Japanese.
• Successfully completed an office building move for all IT equipment and end user workstations.
• Windows 10 Deployment. Created/tested Windows 10 deployment image and group policies.

• Provide technical support to the National Heart, Lung, and Blood Institute, (NHLBI) National Institutes of Health, (NIH) for 1,500+ users.
• Troubleshoot Desktop, Laptop, Tablet, and Peripheral hardware issues in person and remotely.
• Provide support for Windows XP, Windows 7, Windows 8.1 and Mac 10.x clients.
• End-user support includes hardware, software, and application troubleshooting.
• Team Lead for group of six for Queue Monitors and Remote Support Technicians.
• Answer all phone/in person inquiries related to the IT Service Desk.
• Use the ServiceNow Ticketing system, to manage my groups and my work queue. Previously, used the Remedy ticketing system.
• Public Trust Security Clearance

• Use the Astea ticketing system to manage my work queue
• Diagnose, upgrade and repair, PC/Mac hardware and software
• Continually update the customer on the progress of the repair while also making suggestions for improvements, upgrades, and software protection
• Perform in house data backups and data recovery
• Verified that all described problems have been resolved and no new problems have been created
• Answer all phone/in person inquiries related to service
• Cover for tech support when needed
• Assign the new work orders to all the techs daily
• Audit to ensure all work orders have been assigned daily
• Certified to work on Macs, ACMT

* Directed a team of 26 security officers serving student and faculty population * Resolved safety and security issues in accordance with university policies * Managed team schedules and maintained all payroll records for team members * Developed the Dormitory Guard guidelines and procedures * Trained new officers in handling emergency situations and performing security duties per university guidelines