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Eric
System Security Analyst I, Contractor
Gainesville, FL
Available immediately
Actively seeking
Eric
34
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System Security Analyst I, Contractor
0
Recommendations
Average rating
34
Profile views
Cisco
ServiceNow
VMWare
System Administration
Technical Support
MS Active Directory
PowerShell
VoIP
Windows 8
Windows 7
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Overview
Detail
Recent Experience
System Security Analyst I
04/16 - 06/16
PowerShell
Security Analyst
User Support Specialist
09/14 - 04/16
System Administration
Technical Support
MS Active Directory
VMWare
Cisco
Computer Analyst
08/12 - 09/14
ServiceNow
Summary
Top 5 Skills
Skills
Proficiency
Last Used
Cisco
2016
ServiceNow
2014
VMWare
2016
System Administration
2016
Technical Support
2016
Education and Certifications
Widener University School of Business Administration 2010
Pennsylvania Institute of Technology 2002
CASP, Security+, MCITP, MCSA, MCTS, ACSP, ACMT, Network+, A+, SAP,
Preferences
Availability:Immediately
Willing to relocate?:
Yes
Relocation preference
Any location
Prepared to Travel:
No travel (0%)
Employment Type:
Any
Security Clearance:
No clearance
Citizenship:
U.S. Citizen
Summary
Experience
System Security Analyst I
Insurance
Apr 2016 - Jun 2016
Clean up all AD security groups.
Create powershell scripts to manipulate the massive amounts of data, search for access the security groups provide, document before and after changes, and update the security groups with the new information.
Coordinate with the other IT teams to verify security group access and run provided scripts when separation of duties prevents my scripts from completing.
Contact current owners, to verify owner, members, description, and if the group is still needed.
Provide weekly reports to ensure the project is on track for the projected completion time.
Skills
PowerShell
Security Analyst
Remove Skill
User Support Specialist
Information Technology
Sep 2014 - Apr 2016
Provide technical support globally. Mainly USA, Switzerland, and Japan.
Troubleshoot Desktop, Laptop, Tablet, and Peripheral hardware issues in person and remotely.
Provide support for Windows 7, Windows 8.1, Windows 10, and Mac 10.x clients.
End-user support includes hardware, software, and application troubleshooting.
Answer all phone/in person inquiries related to the IT Service Desk.
Use the Footprints Ticketing system to manage my work queue.
Purchase new user equipment. System Administration
Create SOPs and how to guides.
Create/remove all Active Directory objects.
Create/update Group Policy as needed.
Setup and maintain Windows 2008R2 and Windows 2012R2 servers using VMware vSphere.
Review, approve, schedule, and test windows updates with WSUS.
Create, schedule and test software update packages with Dell Kace.
Create, and update a deployment image that will work correctly in 3 countries and languages.
Manage SharePoint 2010 sites and library permissions, create new sites, subsites, libraries etc.
Manage Cisco VOIP Phones, AT&T and Verizon wireless accounts, Accellion accounts, Webex and Level 3 accounts, Apple Accounts, and CallTower accounts.
Manage weekly tape backups using Symantec Backup Exec.
Purchase new equipment with company card as needed. Projects
Restructured AD to mirror the organizational chart.
Restructured the distribution groups, assigned owners and enabled owner management.
Restructured the shared mailboxes, assigned owners and created Security groups for providing Full and Send Access.
Decommissioned old IT equipment. Sold old equipment to vendors and donated the rest to charity.
Setup and deployed Skype for Business.
Setup and deployed new print server using Uniflow secure printing software.
Setup and deployed Code Two Exchange Rules email signature software in English and Japanese.
Successfully completed an office building move for all IT equipment and end user workstations.
Windows 10 Deployment. Created/tested Windows 10 deployment image and group policies.
Skills
System Administration
Technical Support
MS Active Directory
VMWare
Cisco
Remove Skill
Computer Analyst
Information Technology
Aug 2012 - Sep 2014
Provide technical support to the National Heart, Lung, and Blood Institute, (NHLBI) National Institutes of Health, (NIH) for 1,500+ users.
Troubleshoot Desktop, Laptop, Tablet, and Peripheral hardware issues in person and remotely.
Provide support for Windows XP, Windows 7, Windows 8.1 and Mac 10.x clients.
End-user support includes hardware, software, and application troubleshooting.
Team Lead for group of six for Queue Monitors and Remote Support Technicians.
Answer all phone/in person inquiries related to the IT Service Desk.
Use the ServiceNow Ticketing system, to manage my groups and my work queue. Previously, used the Remedy ticketing system.
Public Trust Security Clearance
Skills
ServiceNow
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Service Technician
Information Technology
Dec 2011 - Aug 2012
Use the Astea ticketing system to manage my work queue
Diagnose, upgrade and repair, PC/Mac hardware and software
Continually update the customer on the progress of the repair while also making suggestions for improvements, upgrades, and software protection
Perform in house data backups and data recovery
Verified that all described problems have been resolved and no new problems have been created
Answer all phone/in person inquiries related to service
Cover for tech support when needed
Assign the new work orders to all the techs daily
Audit to ensure all work orders have been assigned daily
Certified to work on Macs, ACMT
Sergeant
Oct 2003 - Apr 2008
* Directed a team of 26 security officers serving student and faculty population * Resolved safety and security issues in accordance with university policies * Managed team schedules and maintained all payroll records for team members * Developed the Dormitory Guard guidelines and procedures * Trained new officers in handling emergency situations and performing security duties per university guidelines
Edit Skills
Non-cloudteam Skill
Education
Widener University School of Business Administration 2010
Pennsylvania Institute of Technology 2002
Pennsylvania Institute of Technology
Certifications
CASP, Security+, MCITP, MCSA, MCTS, ACSP, ACMT, Network+, A+, SAP
Skills
Skill
Proficiency
Last Used
Years Experience
Cisco
2016
2
ServiceNow
2014
2
VMWare
2016
1
System Administration
2016
1
Technical Support
2016
1
MS Active Directory
2016
1
PowerShell
2016
less than 1
VoIP
2016
less than 1
Windows 8
2016
less than 1
Windows 7
2016
less than 1
Security Analyst
2016
less than 1
Windows
2016
less than 1
Windows XP
2014
less than 1
DHCP
0
less than 1
MCTS
0
less than 1
SAP
0
less than 1
Hubs
0
less than 1
Switches
0
less than 1
Firewall
0
less than 1
Printers
0
less than 1
TCP/IP
0
less than 1
WAN
0
less than 1
MS SharePoint
0
less than 1
PuTTY
0
less than 1
LAN
0
less than 1
SSH
0
less than 1
VPN
0
less than 1
Linux
0
less than 1