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Regina
regina.gonzalez@outlook.com
562-505-7975
Valencia, CA 91380
Technical Writer/Business Analyst
15 years experience W2
2
Recommendations
Average rating
130
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Summary

More than 15 years experience as a business analyst for various industries such as Insurance, automotive, travel, and medical devices. Functioned as a key member in the planning and design of software development projects at all lifecycle phases using Agile (Scrum) or Waterfall methodologies to meet firm deadlines. Created SDLC documentation to assure SDLC standards are met, as well as the GMP and FDA regulatory standards.

Skills

  • Adobe Acrobat Professional, Adobe Creative Suite, Adobe Dreamweaver, Adobe Robo-help
  • Agile Project Management- SDLC
  • Cloud Technology
  • HP Service Center AKA Peregrine
  • HTML Knowledge (Portal publications)
  • Info Mapping
  • ISO 9000
  • Knowledge Management
  • Mercury Test Director (Quality Assurance)
  • Microsoft Access (TAMIS), Microsoft Office Excel, Microsoft Office SharePoint Server, Microsoft Office Word, Microsoft Power Point, Microsoft Visio
  • SAS Enterprise Guide/Office Analytics
  • SQL
  • Software Trainer
  • Tech Systems Snagit
  • Web Content Writing

Documentation Types

  • User guides (user manuals, assembly instructions, training guides, etc.)

  • Online Help systems (browser-based or standalone Help, e-learning content, knowledgebases, etc.)

  • Systems documentation (design/functional specifications, assessment reports, site guides, etc.)

  • Technical drawings (Visio/Photoshop diagrams, assembly instructions, flowcharts, PowerPoints, etc.)

  • Other technical documents (white papers, document templates, SOWs, Proposals/RFPs/RFQs, etc.)

Experience
Business Analyst
Information Technology
Jan 2016 - Aug 2016
  • Billing Analyst
  • Daily, monthly and quarterly billing cycles
  • Information is tracked in Great Plains - a tribridge software
  • SQL queries to assure all information is validated
  • Change Request documentation in behalf of the Clients for new or modification of functionality.
  • Including Functional Design specifications, pricing from the vendor, Help Text modifications and other documentation updates.
Business Analysis Documentation Great Plains SQL
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References
Average Rating

1 recommendation
Business Analyst
Information Technology
Mar 2014 - Oct 2015

Business Analyst

  • Incorporating SDLC as the basis of project flow, interacted with the SMEs and developers to create a tool using SAS office analytics to interface with several databases within the company to gather, validate and implement a process which was once a cut/copy/paste and hand-key to minimal human intervention.
  • Conducted studies to define User, Functional, Design, Test and user manuals

Project Coordinator

  • Tracked the progress of each entity participating in the project by conducting necessary meetings to meet the objective
  • Tracked the budget
  • Assured the deliverables were on track

Technical Writer III /Analytical Support

  • Initially hired for Technical Writer III / Analyst Support, but evolved to also work as a Project Coordinator and Business Analyst, while retaining Technical Writing duties.
  • Support 2 projects within the Research and Development group: SAS Office Analytics, and Product Documentation for Regulatory submission
  • Prepared requirements documentation for new product submission to regulatory which included corroborating evidence to meet the regulatory standards.
  • Created and prepared studies and created the SDLC documentation
Business Analysis SAS SDLC Documentation Analytics Technical Writing Technical Specifications
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Technical Writer- Trainer
Transportation
Sep 2012 - Aug 2013

Contract Consultant to document process and procedures for their engineering and IT offices, utilizing Red Rocket Technology.

  • Created online/mobile documentation utilizing Confluence Wiki Pages, and BOX.
  • Created templates for users to create standardized documentation.
  • Maintained and administered permissions for users of Jira/Confluence Setting
  • Created training documentation for different audiences – Dealership and their stores, Engineering and PMO internal processes and procedures.
  • Trained users on different applications utilizing the documentation created
JIRA Documentation Technical Writing Training PMO Technical Specifications
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Technical Writer III
Information Technology
Mar 2010 - Apr 2012
  • Created SDLC documentation and assure they meet the SDLC standards as well as the GMP and FDA regulatory standards.
  • Created documents in an agile/waterfall hybrid environment.
  • Tested application from development through to deployment
  • Created test script for validation and acceptance
  • Created Training documents – Manual and online training for local or international audiences
  • Trained users in a classroom, one-on-one and NetMeeting environments.
  • Gathered, analyzed and made recommendation to standardize methods and procedures
  • Recorded bugs found and submitted to CIM group for further action
SDLC Technical Writing Test Scripting Documentation Training Agile Methodology Waterfall
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Business Analyst/Technical Writer
Insurance
Dec 2006 - Dec 2009
  • Gathered, analyzed and made recommendation to standardize methods and procedures throughout Client Services – Includes SLA and Escalations
  • Created, maintained, and documented Access Databases to track staff intervention with their customers for such functions as ROMs, RFSs, Executive Support, Remote Imaging, and Resource Tracking.
  • Coordinated and supported companywide user computer upgrades to XP
  • Created/stored content for Desktop/Executive /Software distribution support teams
  • Created documentation for different audiences with ITIL standards in mind
  • Project Coordinator to assist Desktop Support and Executive Support in the administration of project(s)
  • Provided Management with weekly report numbers
  • Liaison for Desktop Support/SW Distribution/Executive Support for Service Center
Technical Writing Documentation ITIL Business Analysis
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References
Average Rating

1 recommendation
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business Administration
Honolulu Business College
Skills
Documentation
2016
8
Technical Writing
2015
7
Business Analysis
2016
5
ITIL
2009
3
SDLC
2015
3
Training
2013
3
Agile Methodology
2012
2
Technical Specifications
2015
2
Test Scripting
2012
2
Waterfall
2012
2
Analytics
2015
1
SAS
2015
1
Customer Service
1999
1
Great Plains
2016
1
JIRA
2013
1
Microsoft Excel
0
1
PMO
2013
1
Scrum
0
1
SQL
2016
1