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Delos
delcloud@aol.com
703-945-6211
3011 Preserve Landing Drive
Jacksonville, FL 32226
Technical Writer
51 years experience W2
2
Recommendations
Average rating
80
Profile views
Summary

Accomplished professional with extensive knowledge and experience in the technical writing field. Exceptional team building attitude and successful goal oriented leadership. Outstanding managerial, analytic, and communicative skills. Diversified experience working with government contracts and military systems with over 35 years experience. Expert manager of program and technical requirements, developing and validating system documentation, and developing and implementing a variety of training programs. Experienced and formally trained Intelligence/Cryptologic Analyst and Reporter. Extensive working knowledge of analytic software tools and computer programs, including commercial word processing, briefing production and database manipulation. Experience administrating electronic workflow processes providing end users an easier way to orchestrate or describe complex tasks. Tasks are created in visual form and shared electronically with teams, projects, departments or a person within a diverse worldwide intelligence agency for assigned entities to respond or complete. Formally trained and experienced Instructional System Design (ISD) curriculum development. Expert in classroom podium and facilitator instruction, on-the-job training and technical writing. Experienced in Global Command and Control System Maritime (GCCS-M) with over 12 years of civilian experience and supporting the development and testing of Information Warfare Mission Management and Planning, Analysis, C2 Targeting, and Tasking System (IMPACTS), Tactical Warning (TW), and Electronic Warfare (EW) analysis using Radio Frequency Mission Planning (RFMP).

Experience
Technical Writer
Information Technology
Sep 2015 - Jul 2016
  • Technical writer duties include performing research, develop, and write content for printed manuals, Contract Data Requirements Lists (CDRL), I-types and supporting technical procedures.
  • Write, organize, enter, and compile system documentation to support the needs of the PM Office.
  • Prepare and maintain technical documentation and publications relating to users, systems, processes, work flows, operations, products, and services.
  • Gather and research technical information, including engineering and development information, for use in documentation activities.
  • Interact with the system programmers, engineers, developers, and other technical personnel to become familiar with product technology and development methods.
  • Use Microsoft applications proficiently and prepare written documents following standard guidelines for MIL-STD technical publication development.
  • Coordinates layout and organization of documentation.
  • Maintain configuration management of documents produced and review, edit, and proofread materials written by others, and provide suggested revisions.
  • The selected applicant will attend technical manual reviews and verifications/validations and document procedures and processes.
  • Balance teams and individual responsibilities and exhibit objectivity and openness to others' views.
  • Provides feedback and contributes to building a positive team spirit.
  • Maintains Adobe Acrobat and Microsoft Suite software expertise.
Technical Writing Adobe Acrobat Documentation
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Senior Systems Engineer/Technical Writer/Training
Information Technology
Nov 2010 - Feb 2013
  • Updated the National Geospacial-Intelligence Agency’s (NGA) Central Electronic Routing and Tasking System (N-CERTS) HTML and XML User Manual.
  • Functioned as the operational expert to trouble shoot user problems with N-CERTS and provide solutions.
  • Trained numerous N-CERTS Refresher/Basic classes at Springfield, VA and St Louis, MO. Performed classroom scheduling and student enrollment using PeopleSoft application.
  • Provided monthly reports that consisted of Microsoft Office Excel tables/graphs, Picture Manager pictures embedded within a Microsoft Word document that provided a previous month comparison to the and current month’s operational status and problems encountered.
  • September 2012 selected as the Program Manager for TASER/N-CERTS.
  • Performed duties as systems analyst on the N-CERTS application under the NGA system. The N-CERTS team consisted of three people who maintained contact with 8,000 NGA employees worldwide. I assisted users in creating and monitoring work as it moves through the HandySoft BizFlow Business Process Software (BPS) to view and search archived documents using the Hummingbird Domain Management (DM) software.
  • Initiated department updates for N-CERTS user groups, user licenses and authority assignments.
  • Created new and edited existing N-CERTS user licenses, authority, and user group assignments.
  • Created a basic Microsoft Word and Acrobat user guide for students and new users.
  • Created and maintained an Excel database of all user application problems reported to the N-CERTS team.
HTML XML Microsoft Office Microsoft Word System Analysis Technical Writing Program Management Project Management Spring Systems Engineering
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References
Average Rating

1 recommendation
System Analyst//Technical Writer/Training
Information Technology
Jan 2009 - Oct 2010
  • Created a Microsoft Word version of the N-CERTS User Manual.
  • Created on-line N-CERTS HTML and XML User Manual after learning and implementing the RoboHelp application.
  • Created a Microsoft Word version of the NGA N-CERTS System Administration Manual.
  • Performed duties as systems analyst between the N-CERTS system and NGA employees. Assisted users in creating and monitoring work as it moves through the HandySoft BizFlow Business Process Software (BPS) to view and search archived documents using the Hummingbird DM software.
  • Provided monthly reports that consisted of Microsoft Office Excel tables/graphs, Microsoft Picture Manager embedded pictures within a Microsoft Word document that provided a previous month comparison to the current month’s and yearly operational status of outstanding or completed N-CERTS application problems.
  • Created new N-CERTS tasker forms and business process examples used to capture new business within the Innovation Industry Outreach (IDO) division for their Cooperative Research and Development Agreement (CRADA) and Small Business Innovative Research (SBIR) programs.
  • Initiated department updates for N-CERTS user groups, user licenses and authority assignments.
  • Created new and edited existing N-CERTS user licenses, authority, and user group assignments.
  • Created Test Description document used to ensure software version updates were totally successful.
HTML XML Training System Administration System Analysis Robohelp Microsoft Office Microsoft Word Technical Writing Microsoft Excel
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References
Average Rating

1 recommendation
Military Analyst/Training Specialist/Technical Writer
Government
Dec 1996 - Dec 2008
  • Evaluated applications and reported back to developers and managers any problems with features.
  • Tested software programs to verify that systems function according to specifications and standards.
  • Performed computer hardware integration and system administration.
  • Developed test procedures and performed test plans for application, regression and performance tests on IMPACTS, RFMP and TW software testing.
  • Performed UNIX command line and utilities manipulation of file systems, remote connection and search features.
  • Developed and implemented GCCS-M cryptologic applications.
  • Designed techniques to perform analysis, threat assessment and cryptologic database mining for specific intelligence information.
  • Incorporated operational Analysis and Reporting (A&R) experience into IMPACTS, TW, and RFMP applications.
  • Instructed at SAIC, U.S. Navy, Air Force, Joint shore commands and aboard ships in GCCS-M applications of IMPACTS, Kleiglight Writer, TW and SI Correlator.
  • Developed lesson plans and student guides for IMPACTS applications.
  • Wrote and updated on-line cryptologic HTML and XML manuals.
  • Prepared and demonstrated the TW application to high ranking foreign Navy dignitaries.
  • Expert with MS Outlook, MS Office (Excel, Word, Powerpoint, and Picture Manager).
  • Maintained a MS Access database for all identified software problems with the IMPACTS application.
Technical Writing XML HTML MS Access Test Planning Software Testing Performance Testing Regression Testing UNIX System Administration Microsoft Excel
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Jan 1993 - Jan 1996
Managed a 3,200 person community maintained career development planning and phasing policy for recruiting. Established training requirements nominated personnel to special programs and determined advancement numbers. Developed retention requirements such as enlisted bonus, and college fund. Performed quality control of rating billet file and utilization within each career path, and resolved manning problems. Elicited and responded to CTR rating problems associated with policy, program or personnel issues. Responsible for reviewing and updating CTR rating Navy Training Plans (NTP).
No skills were added
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Operations Officer
Jan 1989 - Jan 1993
NAVEUR, London, UK Supervised a team of 8 highly skilled analysts involved in 24-hour support to the National intelligence communities and senior executives of the NAVEUR command. Led the analytical effort to research and report on significant joint operations to changing military, terrorist activity and political environment in the former Yugoslavia area, Operations Desert Shield/Desert Storm, Provide Comfort, Maritime Interdiction Operations and Counter-narcotics initiatives in Europe.
No skills were added
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Department Head and Course Manager
Jan 1985 - Jan 1989
Goodfellow AFB, San Angelo, TX Supervised 13 USN/USMC senior instructors and a daily average of 32 students. Administered instructor course evaluations, staff and student performance counseling and evaluations, academic review boards, submitted Master Training Specialist and awards packages. Established and implemented an aggressive timeline for development of the totally new Apprentice and Journeyman A&R courses. Built a reference library, brought subject matter experts to guide development, established course schedules, developed lesson plans, course control documents, training plans and certified instructors on course curriculum. New A&R courses were brought on-line six months ahead of schedule and in 1993 they were both adopted as Joint Service courses. Division Chief, Collection Manager, A&R Watch Section Supervisor, Intelligence Analyst, Manual Morse and Wideband Acquisition collection operator
MS Visio Project Management SAN
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Jan 1971 - Jan 1985
Commands at Galeta Island, Panama Rota, Spain NSA Fort Meade, MD Misawa, Japan and Adak, AK
• Division Chief supervising 35 tri-service personnel.
• Performed as hub of operations and provided analytic training, technical, professional and military leadership in molding the efforts of a team of junior linguist, manual Morse collection operators and A&R analysts.
• Analyst for SIGINT data, tasked intelligence collection, conducted research and report writing duties to include performing time late analysis, quality control feedback to Pacific NAVSECGRU outstations for their technical and end-product reports.
• Established intelligence requirements, tasking and collection management for national resources.
• Performed basic SIGINT analytic techniques and performed manual Morse and Wideband acquisition collection.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Computer Networking
Strayer University 2006
DoD Cryptologic Supervisors Course
Career Information and Counseling
DoD Cryptologic Course for Service Analysis and Reporting
Technical Writing
Instructor Basic Course
Skills
HTML
2013
16
Technical Writing
2016
16
XML
2013
16
Microsoft Excel
2010
13
System Administration
2010
13
MS Access
2008
12
Performance Testing
2008
12
Regression Testing
2008
12
Software Testing
2008
12
Test Planning
2008
12
UNIX
2008
12
Project Management
2013
7
Microsoft Office
2013
4
Microsoft Word
2013
4
MS Visio
1989
4
SAN
1989
4
System Analysis
2013
4
Program Management
2013
3
Spring
2013
3
Systems Engineering
2013
3
Robohelp
2010
1
Training
2010
1
Adobe Acrobat
2016
1
Documentation
2016
1