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William
graham_wgg@comcast.net
941-807-3072
4402 Whispering Inlet Dr
Jacksonville, FL 32277
Technical Writer
17 years experience W2
3
Recommendations
Average rating
176
Profile views
Summary

Senior technical communicator and Microsoft-certified SharePoint specialist with a solid record of success in the implementation of technical communication, design and training initiatives in support of key business objectives. Personal strengths include attention to detail, a history of improvising with limited resources, a thorough understanding of the documentation process and proficiency in Microsoft® Office®, SharePoint®, and online help authoring tools such as Adobe® RoboHelp®. Additional strengths include:

  • Developer of online help systems
  • Author of paper-based manuals
  • Creator of marketing content
  • Designer of information
  • Organizer of multiple projects
  • Facilitator of collaboration
  • Specialist with SharePoint certification
  • Advocate for end-user success

Experience
Technical Writer
Information Technology
Jan 2017 - present

Technical Writer

Technical Writing
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Technical Writer/SharePoint Designer
Information Technology
Dec 2015 - Apr 2016

Time Warner Inc. is a global leader in media and entertainment with businesses in television networks and film and TV entertainment that delivers high-quality content worldwide.

Remote Contract: Technical Writer and SharePoint Designer

  • Redesigned two SharePoint sites from the ground up to facilitate the organizational objectives of an information security team.
  • Met with the team to plan and develop a new SharePoint strategy and inventoried hundreds of files spread over multiple sites to organize them in a single location.
  • Designed a series of templates in Word and PowerPoint with predefined layouts, paragraph styles, automated fields, and macros to promote consistency.
  • Authored a documentation lifecycle document to promote efficiency and consistency in the content development process for authors with varying levels of experience.
Technical Writing MS SharePoint Documentation Technical Specifications HTML CSS JavaScript
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Principal Information Developer
Information Technology
Feb 2014 - Jun 2015

Symantec is a multinational corporation that helps organizations and consumers secure and protect intellectual capital, information, and privacy through a variety of products and services.

Principal Information Developer

  • Designed, developed, and maintained templates, an internal website, training modules and SharePoint team sites for a Policy and Standards Management (PSM) team. Managed projects, and created InfoPath forms and assisted other departments.
  • Designed and created a full-text search query module for an internal website that enabled users to find department-specific documents with random search terms in split seconds.
  • Edited and improved 70 documents including policies, standards, methods, and guidelines.
  • Developed forms in Microsoft® InfoPath® for two high-profile projects that required the collection of data, enabling a team to achieve Safe Haven certification and an enterprise resiliency group to improve the oversight of a business impact analysis cycle.
  • Authored training modules and podcasts to address a need for greater security awareness and inform colleagues of the tools that were available to them.
  • Created Microsoft® Word® templates for four classes of documentation that could switch paragraph styles, color schemes, company logos, and content from one private label to another throughout an entire document in about one second with the click of one button.
Documentation MS InfoPath MS SharePoint Technical Writing Sharepoint Designer HTML CSS JavaScript MS Visio
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References
Average Rating

1 recommendation
Technical Writer
Banking/Financial
May 2013 - Feb 2014

Black Knight Financial Services is a leading provider of integrated technology, services and data solutions that facilitate and automate business processes across the entire loan lifecycle.

Technical Writer

  • Provided technical communication and SharePoint configuration services for a team of developers. Designed and developed topics to assist developers with complex technical tasks.
  • Created a wiki page library in SharePoint with a system of expandable/collapsible topics specifically aimed at junior developers who needed advice from experienced developers.
  • Created a SharePoint-based content management system that supported online help, navigation trees, version tracking, and the repurposing of content.
  • Updated and created system diagrams in Microsoft Visio, and provided liaison telephone support between senior developers and junior developers requesting help.
Content Management MS SharePoint Technical Writing HTML CSS JavaScript Visual Studio
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References
Average Rating

1 recommendation
Senior Technical Writer and Consultant
Information Technology
Jun 2004 - May 2013

Astadia (formerly Idea Integration) is a global business consulting, marketing and technology services firm with locations in North America, Europe, and Asia.

Senior Technical Writer and Consultant

  • Designed, created, and maintained sales content, blogs, programming, and end-user documentation for Idea and its clients. Also created RFP content and SOWs as required.
  • Wrote dozens of sales assets for a billable, multimillion-dollar project with Microsoft®, Hewlett-Packard® and partners such as Intel®. Retained by Microsoft and third-party partners for more billable work later.
  • Developed an online help system and manual that included dozens of topics about an integrated tax management system that was developed for a public-sector client in the southeastern United States.
  • Authored and managed request for proposal (RFP) content to successful completion for a multimillion-dollar contract at Idea Integration.
  • Created training and online help topics for a major insurance provider in the Southeastern United States that included training plans and other materials. Provided go-live support, and train-the-trainer services.
Documentation Technical Writing Training RFP Instructional Design Robohelp MS SharePoint online help
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References
Average Rating

1 recommendation
Edit Skills
Non-cloudteam Skill
Education
Master's in Technical Communication Management
Mercer University, 2005 - 2007
Bachelor's in Music
Moody Bible Institute, 1986 - 1991
Technical Communication Management
Mercer University
Voice
Moody Bible Institute
Certifications
77-886: Microsoft Office Specialist, Microsoft SharePoint 2010 , License D988-5283
Certiport, 2012
Usable Security, License Number RH42GJ42R
University of Maryland, Coursera, 2015
HTML5.2x: HTML5 Part 2: Advanced Techniques for Designing HTML5 Apps, W3Cx, License 9b7a2d0fdf3d4b12
HTML5.1x: HTML5 Part 1: HTML5 Coding Essentials and Best Practices, W3Cx, License c76981990ba946cba5
HTML5.0x: HTML5 Introduction, W3Cx, License c40e9ce655244403b1b6edd53043ae31
Skills
MS SharePoint
2016
11
Technical Writing
2021
11
Documentation
2016
10
Instructional Design
2013
8
online help
2013
8
RFP
2013
8
Robohelp
2013
8
Training
2013
8
Content Management
2014
1
Technical Specifications
2016
1
CSS
2016
2
HTML
2016
2
JavaScript
2016
2
MS InfoPath
2015
1
MS Visio
2015
1
Sharepoint Designer
2015
1
Visual Studio
2014
1