Senior Systems and Business Analyst with 25 years of experience in the IT industry. Including the implementation and operation of Inside/Outside Plant, Customer Care/Service Order, and Customer Billing systems (CC&B) for land-line and wireless customers. I have a blend of information services and business operations experience. In addition to business and functional knowledge, I am also technically proficient with a variety of software tools. I have worked with many applications such as AMDOCS (Telegence), DPI, ICMS, CBSS and others. Test tools I've worked with include HP Quality Center, HP UFT, AOT's, ClalrifyRM and Infoman. Relevant Project Experience Summary
• Frontier Communications - Plant System QA Tower Lead - Met with end users to obtain use case objectives, wrote test plans, test cases, train new on boards for Connecticut Conversion & Verizon CA, FL and TX conversions.
• AT&T - System Testing - Provisioning and Billing for IT Services -
• AT&T Mobility -System Testing on ATT Mobility Micropayment Billing System
• CSG / Fairpoint Communications - Business Analyst/Plant Conversion Test Lead - ICMS Conversion