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Brian
brian.macon_1@yahoo.com
727-542-8274
Saint Petersburg, FL 33701
Project Manager
13 years experience W2
0
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Average rating
171
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Summary

An Intellectual, Introspective, and Innovative Process Improvement and Operations Management Professional who continuously develops improved methods, manages multiple tasks, and produces High Quality Benchmark work. Talented and experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with Technology, Executive, and Business audiences. 20 years in Sales, Management, Banking, Six Sigma, Lean, Kaizen, and Insurance from Entry Level to C-Level Executive Positions. AREAS OF EXPERTISE Project Management, Process Improvement, Effective Executive Leadership, Client Account Management, Organizational Skills, Logistics, Training & Coaching, Communications, Kaizen Facilitation, Business Accounting, Social Media Management, Marketing, Strategic Planning, Financial Analysis, On Shore and Off Shore Asset Management

Business Certifications

Project Management – Lean Process Certified (PM-LPC) , Lean Six Sigma Master Black Belt (LSSMBB), Six Sigma Champion Certified (SSCC), Lean Six Sigma Green Belt – Healthcare (LGBH), Certified Kaizen Facilitator (CKF), 5S Concept Certified(5SC), Sarbanes-Oxley Trained Professional (SOTP), Corporate Trainer Certified (CTC), Executive Management Certified (EMC),Certified Team Supervisor (CTS), HIPAA Certified Professional (HCP), Certified Ethics Associate (CEA), FL Life, Health, and Variable Annuities Insurance License (2-15)

Information Technology Certifications

Certified Scrum Master (CSM), Lean Six Sigma Green Belt - Information Technology (LGBIT), Certified Social Media Manager(CSMM), Certified Ethics Associate – Information Technology (CEA-IT), PC Hardware Professional (PCHP)

Experience
Sales and Retention Agent
Jul 2015 - May 2016
* Worked with Prospective Members to locate and present Healthcare options from the Federally Funded Marketplace (FFM)
• Used State Based Marketplace (SBM) to outline State Specific requirements
• Used system specific searches for Provider and Prescription Medication identification and selections
• Enrolled Prospects based on Needs and Requirements as their Subject Matter Expert (SME)
• Supported Billing and Enrollment of Aetna's Marketplace Division
Sales
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Senior Business Analyst
Apr 2015 - Jul 2015
* Collaborated with Company CEOs and Executives to design specific Action Plans to increase Productivity and Profitability
• Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects
• Organized Social Media Awareness Campaigns to increase Corporate visibility and Brand Awareness
• Financial Analysis of various companies' Income and Balance Sheets over multiple industries
• Implemented Process Improvements from Conceptualization through Implementation and Hand Over for various entities
• Assisted with Financial Adherence to State and Federal Regulations as Subject Matter Expert (SME)
• Identified and Directed the Removal of Roadblocks to Success for Small and Midsized companies
• Analyzed and Managed multiple complicated Issues and Tasks utilizing Analytical Expertise and Judgment for Resolution
• Analyzed multiple Stakeholder requirements and translated them into functional specifications
• Addressed Internal and External Stakeholder Requests for Operational Excellence using Agile and Waterfall Methodologies
• Oversaw multifunctional teams and served as Liaison between Executive, IT, and multiple Stakeholders
• Analysis Review for Ad Hoc Testing Brian D. Macon, PM-LPC, LSSMBB, SSCC, CSM, LGBIT, CKF Page 2
Business Analysis Agile Methodology Analysis Process Improvement Social Media Microsoft Excel
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Process Improvement Manager
Sep 2011 - Feb 2013
* Identified, Prioritized, and Oversaw Lean Six Sigma (LSS) Projects and Improvement Strategies, increasing earnings through Improved Process Times, Reducing Costs and Defects, and continuously improving Business Processes
• Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects
• Engaged in a variety of Project Development involving aspects of Design, Analysis, Testing, Agile and Waterfall Methodologies, Modifications, and Failure Investigations
• Trained, Managed, and Directed 10 Direct and 15 Indirect Agents in Insurance Sales, Operations, and Process Improvement
• Analyzed and Managed multiple complicated Issues and Tasks utilizing Analytical Expertise and Judgment for Resolution
• Utilized and Implemented 5S Concepts for CMS and State Regulatory Reviews
• Led Medical Claims Intake Project with Sales Agents acting as Claims Processors
• Sold Insurance Products from Universal's Medicare and Medicaid Portfolios
• Managed Escalated Issues as needed
Agile Methodology Medicare Process Improvement Waterfall Project Management
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Project Manager
Apr 2006 - Jul 2010
* Led multiple Kaizen Events within numerous Projects to remain on Schedule with teams up to 7 Key Employees using Six Sigma
• Trained, Managed, and Directed 15 Direct and 50 Indirect Agents in Insurance Sales, Customer Service, and Operations
• Directed Humana's Rightsource Mail Order Pharmacy Campaign Rollout for Customer Introduction and Physician Follow-up
• Facilitated 40 Hour Insurance Pre-Licensing Courses for Unlicensed Agents
• Provided Agent Coaching and Reviews as necessary
• Managed Escalated Issues and needed
• Sold Insurance Products from Humana's Commercial and Medicare Portfolios
Project Management Medicare
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Senior Collector III
Jan 2004 - Jan 2006
* Managed, Serviced, and Collected on a Debt Portfolio of Automobiles and Credit Cards totaling $5M with 10 Direct Reports
• Initiated Credit Increases and Decreases through predetermined Matrixes
• Investigated Member Activity for Fraud investigations
• Completed Anti-Money Laundering Training (AML) began Sarbanes-Oxley Trained Professional (SOTP)
• Managed Escalated Issues as required
No skills were added
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Statewide Director
Nov 2002 - Jul 2003
Crime Prevention Program - Vice President
• Directed the Florida Consortium of Urban Leagues' Eight Affiliates' Operations overseeing an Annual Budget totaling $923,676
• Designed, Executed, and Managed State of Florida's SOS Youth Program overseeing an Annual Budget totaling $1.5 Million
• Provided direction on improving Operational Performance
• Prepared detailed Business Plans and Personnel Development Plans
• Chaired the Black on Black Crime Prevention Board tasked with introducing Crime Reduction Seminars
• Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects
• Maintained records and Financial Reporting to State of Florida for programs totaling $2.4 Million annually
• Oversaw Daily Operations for 8 Facilities simultaneously with a Direct Staff of 15 and Indirect Staff of 25
Project Management
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Nov 2002 - Nov 2002
No skills were added
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Senior Account Manager & Accounts Receivable Manager
Aug 1999 - Nov 2002
Senior Account Manager & Accounts Receivable Manager
• Succeeded in growing Account Operations of 35 B2B Corporate Accounts to Annual Revenues exceeding $1.5 million
• Developed Sales Plans designed to Grow Revenues 20-35% and Reduce Shortages annually by 15% over 2 Years per Account
• Managed Territory Expansion of 2 Districts with 20 Direct Sales Reports
• Prepared detailed
• Financial Balancing of Drivers' Accounts post run Daily
• Trained New Employees on Norand Handheld Computer Systems and safe vehicle Operations
• Operated delivery vehicle and Sales of Pepsi products to established and personally developed Accounts COMPUTER PROGRAMS & SKILLS MS Project, Visio, Office Suite, Word, Access, Excel, PowerPoint, Outlook, Salesforce, Value Stream Mapping
MS Project MS Visio Project Management Microsoft Excel Sales Salesforce
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Edit Skills
Non-cloudteam Skill
Education
Business Management Almeda University 2000
Record has not been verified.
Business Management Almeda University
Record has not been verified.
Management and Leadership
Western Governors University
Record has not been verified.
Certifications
Certified Finance Professional International MBA Institute
Certified Manager International MBA Institute
Business Certifications
Project Management - Lean Process Certified (PM-LPC) Lean Six Sigma Master Black Belt (LSSMBB), Six
Information Technology Certifications
Certified Scrum Master (CSM), Lean Six Sigma Green Belt - Information Technology (LGBIT), Certified
LICENSES, CERTIFICATIONS
Skills
Project Management
2013
10
Medicare
2013
6
Sales
2016
4
Microsoft Excel
2015
3
MS Project
2002
3
MS Visio
2002
3
Salesforce
2002
3
Process Improvement
2015
2
Waterfall
2013
2
Agile Methodology
2015
1
Account Management
0
1
Analysis
2015
1
Asset Management
0
1
Business Analysis
2015
1
HIPAA
0
1
Operations Management
0
1
Scrum
0
1
Scrum Master
0
1
Social Media
2015
1
Strategic Planning
0
1