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Ganga
padmakumarganga@gmail.com
805-738-2124
51 Ann Scott Drive
Fruit Cove, FL 32259
805-504-3786
QA Analyst
14 years experience W2
2
Recommendations
Average rating
143
Profile views
Summary

Over five years of diversified experience as a Quality Assurance Analyst primarily in US Health Care. Well versed in EDI transactions, E2E claim processing, Care Management workflows, Provider Systems and UI based testing. Expertise in working with business in developing test strategy, system and integration test plans, data and environment requirements and user acceptance criteria definition. Possess good communication and self-organizing skills, assertive and a committed team player, ability to quickly master new concepts. Experience in working with Offshore-Onsite business model.

Skill Highlights

  • Excellent understanding of Health Care Domain with extensive experience in UI and cross browser testing.
  • Good understanding of waterfall methodology of testing.
  • Expertise in coordinating end to end testing involving multiple systems and multiple interfaces.
  • Good analytical skills in business user requirements and knowledge in gathering and understanding BRD (Business Requirements Document) and SRS (Software Requirement Specifications).
  • Knowledge on Manual and Automation Testing tools like QTP, Win runner and Quality center.
  • Good understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Test Methodologies.
  • Experience in Planning and tracking Project tasks, Test Case preparation and Test Case Execution, Defect Reporting and Documentation.
  • Proficient in tracking end to end requirement conformance using RTM and identification of gaps in test planning and execution.
  • Extensive experience with Backend/Database testing on MS SQL, Oracle and DB2 databases.
  • Knowledge in web service testing using SOAP U.I.
  • Thorough knowledge of defect tracking tools like HP Quality Center, HP ALM for reviewing requirements, creating test plans and test cases, executing test cases, tracking and reporting bugs based on severity and priority levels.
  • Experience in performing any necessary follow up on requirement analysis, estimates, re estimates and attendance at any kick off meetings.
  • Capable of facilitating sessions such as defect calls and test approach hands off with stakeholders such as Test leads, SME’s, Developers and testers to discuss and analyze issues during testing phase.
  • Conducted Integration, Smoke, System, Functional, Regression, Database Integrity, User-Acceptance (UAT) and Performance testing.
  • Extensively involved in coordinating UAT testing effort between project managers, development lead and the end Client.
  • Ability to conduct on-boarding training and mentoring for new team members.
  • Ability to build and manage strong working relationships with business, clients and management.
  • Proven ability in working individually or as part of a team.
  • Quick learner with the ability to grasp new technologies.
  • Strong communication and interaction skills with clients, developers, business analysts and management.

Application Expertise: Diamond, Quest, JIVA, SEIBEL, Availity, Passport, EAS, Convergence.

Operating Systems: UNIX, Win 7/XP, Win 10

Tools: Rally, HP Quality Center, HP ALM, QTP, Win Runner, Quality Center, Test Director, MOJO, SOAP U.I

Databases: Oracle, SQL Server

Methodologies: Waterfall

Language: C, C++, HTML, XML.

Office Tools: Microsoft Word, Excel, Access, PowerPoint, Outlook, SharePoint, MS Project

Experience
QA Analyst
Healthcare
Aug 2014 - Oct 2016

Florida Blue is part of the Blue Cross and Blue Shield Association and the largest customer-owned health insurance company in the United States. The BCBS system offers a full spectrum of healthcare coverage, including coverage for large employer groups, small businesses and individuals, as well as Medicaid and Medicare plans.

  • Analyzed business processes and work flows to identify key areas concerning application functionality and behavior.
  • Participated in Requirement Analysis, Business Analysis and Use-Case Analysis. Reviewed Use Cases, User stories, Design documents, Load rule documents while executing and writing the corresponding test cases and test scenarios.
  • Gathered the initial application/functional requirements by meeting the System Analysts and staff members to explore if and what technology options that will best meet the customer's needs.
  • Developed Test Scenarios based on baseline requirements.
  • Conducted Test Scenario walk through with the business, developers and system analysts.
  • Created test data for various test environments by running complex queries in 5 different databases to identify valid working members.
  • Created and validated claims required for application testing using MOJO and DMD applications.
  • Conducted Smoke, System, Functional, Regression, Final regression, User-Acceptance (UAT).
  • Conducted manual testing using the Standards, guidelines and structured methodology in testing the application.
  • Effectively communicated test considerations, defects, process initiatives and general status of projects to the Team Lead and Manager.
  • Involved in coordinating end-to-end testing involving multiple systems and multiple interfaces like SIEBEL, ICS, QUEST, DIAMOND, EMS and JIVA applications.
  • Defects were raised in ALM based on the Severity and Priority and effectively reached out to development team or SA's who were involved for a quick resolution to the identified issue. Identified issues and discrepancies as hardware, software or network related prior to defining the defect as an issue.
  • Executed regression testing to ensure all the functionality was working as intended.
  • Used SOAP UI to perform WebServices testing.
  • Knowledgeable in preparing EDI 278 and 834 enrollment files for test data Preparation.
  • Involved in Production tickets testing for defects identified in production.
  • Conducted database testing to validate obfuscated members (validated tables, rows and columns).
  • Involved in coordinating UAT testing effort between project managers, development lead and the end client.
  • Involved in database testing by writing and executing complex SQL queries to ensure that data entered has been uploaded correctly into the database.
  • As a test lead successfully coordinated the end to end functional and regression testing activities for different projects in Florida Blue.
  • Coordinated and conducted on-boarding, training and mentoring of new team members.
  • Updated the client with daily status reports on the overall execution and activities involved in different projects.
  • Extensively used views for complex joins queries involving multiple tables from different databases.
  • Performed Implementation Verification Process (IVP), Production Support during software releases
WebServices UAT Training Test Case Preparation System Analysis SQL SOAP Requirement Analysis Regression Testing Quality Assurance Production Support Manual Testing HP ALM Diamond Database Testing Business Analysis Analysis EDI Siebel Functional Testing 834
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References
Average Rating

2 recommendations
Test Analyst
Healthcare
May 2013 - Jul 2014

RHI is one of the major business segments within the Care Management section of Comprehensive Health Solutions (CHS). Resolution Health, Inc. performs sophisticated healthcare data analytics and provides highly targeted patient and physician communications to help companies reduce health care costs and improve health care quality and safety. The member and provider communications provide useful and timely information which helps to identify potentially adverse health situations before they occur, as well as opportunities for health improvement and cost savings.

  • Analysis on different brands of Proof (Member, Provider, ER and Indiana Welcome) to cross verify any issues or defects regarding Member or Provider claims, messages, addresses, logos, notes or templates using SQL queries and checklists.
  • Performed QA on Preproduction Analysis claims trend report for medical and Rx claims data for different clients from EDW DB.
  • Based on their eligibility and claim latency the client was set to full rule processing or unexpected latency or any missing gaps on a weekly basis in ACCESS DB. Generated and tracked reports for Depression IVR (Interactive Voice Response) on a Quarterly basis for different clients. Created and reported issues in RTM for RHI re platforming project. Managed and coordinated all RTM activities for the re platforming project from offshore as well as onsite. Frequently interacted with the client as to understand and clarify any questions regarding the application as well as RTM. Updated and created weekly and daily status reports and process documents for the various activities involved in different projects. Managed, coordinated and trained offshore resources for the Pre Prods and QA on proofs. As part of process improvements initiated and coordinated meetings for developing a new automation tool for proof analysis from offshore.
Analytics Analysis Quality Assurance Process Improvement Data Warehousing UAT SQL IVR MS Access
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SOFTWARE ENGINEER
Information Technology
Apr 2008 - Sep 2010
Progress InfoTech is an integrated web based Human Resource Management System covering important areas of daily human resource tasks, recruitment and hiring, employee records management, time keeping and monitoring, prompt and accurate payroll processing, training and performance monitoring. Responsibilities: Involved in manual testing of the application. Interacted as required with the business to understand and clarify any questions regarding the application functionality. Coordinated testing based on software requirements and functional specifications. Facilitate review of functional design and test design / plan documents. Tested the website for content, comprehensiveness, layout and functionality and involved in positive and negative testing of the application. Involved in integration and regression testing of the application. Reported and tracked project activities and defects. Verified changes and closed bugs. Created RTM and coordinated all RTM activities for the project. Created project documentation and reports including weekly status reports and updates, analysis and understanding documents, task trackers, test plans etc.
Training Test Planning Software Engineer Regression Testing Performance Monitoring Negative Testing Manual Testing Documentation Analysis Database Design
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Edit Skills
Non-cloudteam Skill
Education
not provided
Computer Systems and Applications, India
not provided
Software Testing KELTRON
not provided
Skills
Analysis
2016
5
Manual Testing
2016
4
Regression Testing
2016
4
Training
2016
4
Quality Assurance
2016
3
SQL
2016
3
UAT
2016
3
834
2016
2
Business Analysis
2016
2
Database Design
2010
2
Database Testing
2016
2
Diamond
2016
2
Documentation
2010
2
EDI
2016
2
Functional Testing
2016
2
HP ALM
2016
2
Negative Testing
2010
2
Performance Monitoring
2010
2
Production Support
2016
2
Requirement Analysis
2016
2
Siebel
2016
2
SOAP
2016
2
Software Engineer
2010
2
System Analysis
2016
2
Test Case Preparation
2016
2
Test Planning
2010
2
WebServices
2016
2
Analytics
2014
1
Data Warehousing
2014
1
IVR
2014
1
MS Access
2014
1
Process Improvement
2014
1
Automated Testing
0
1
BRD
0
1
HP QC
0
1
HP QTP
0
1
Integration Testing
0
1
Microsoft Excel
0
1
Performance Testing
0
1
SQL Server
0
1