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Suneet
sunban76@yahoo.com
224-725-3126
Tampa, FL 33605
Scrum Master/Project Manager
17 years experience W2
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Average rating
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Summary

Information Systems professional skilled at leading development, integration and process improvements of enterprise systems. 14 years of progressive IT experience including new implementations and customization of Sales, Customer Relationship Management (CRM), commission and compensation, Claims, Marketing campaign, enterprise application integration and data migration systems. Leader setting measurable realistic time-bound goals to meet or exceed customer expectations.

Experience
IT Operations Lead
Information Technology
Jul 2016 - present

One of the America biggest New Home building company in America with 10+k employee. Responsible for leading the 5 member team to manage the SAS application to support over 2,500 new home sales consultant for the sales and customer service process for holistic customer management.

  • Responsible for planning and preparation for UAT testing, defect triage and resolution.
  • Proactively identify production issue and help in getting them resolved
  • Building production support knowledge base for faster resolution of production issues
  • Improving current process to ensure customer satisfaction & repeatable high quality results
  • Successfully managed the project scope, timeline, task, development, testing co-ordination
UAT Project Management
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Scrum Master/Delivery and Release Manager
Healthcare
Oct 2012 - Mar 2016

Largest health insurance provider serving over 2 million people-from individuals to Fortune 100 employers. Provided Project leadership and technical oversight to various sales and customer management projects leading to 360 degree view of the customer through phone, web and mobile channels. Provided solutions to business problems, processes improvement to ensure repeatable and high quality deliverables. Partnered with highly engaged business leaders and stakeholders to support open enrollment automation and Healthcare ACA reforms. Carefully managed project scope, timeline, task, development, testing co-ordination, migration through go-live. Monitored the project success and customer satisfaction throughout.

  • Transition the team from Waterfall to Agile (Scrum) for the faster development and deployment. Designed approach for continuous delivery, Agile teams for the parallel development and releases.
  • Responsible for planning and preparation for Scrum ceremonies Sprint Planning, Sprint retrospective, daily Sprint standup meetings and Product Backlog priority meetings with Product Owners.
  • Collaborated with Product Owners and Stakeholders to have user stories and product backlog.
  • Maintained Sprint Burndown Chart and Velocity.
  • Worked with Scrum teams to build Release backlog, task estimate and ranked. Offered guidance, solutions to business problems and remove impediments
  • Successfully managed the project scope, timeline, task, development, testing co-ordination, migration through to go-live.
  • Managed Projects which included tracking milestones, resources needed in the form of staff hours, and detail document in project plan, following established project management methodology.
  • Updated project plan as needed and communicate to all levels of management and stakeholders.
  • Documented changes to scope or functionalities with change ticket, project plan, or other format.
  • Led regular meetings with business, application owners, application developers, QA and analysts to determine business needs and functionalities desired for the application.
  • Managed project releases, deliverables and documents, risks and issues, resource needs, and detailed project plan throughout the SDLC using established waterfall and agile methodology.
  • Responsible for managing allocation and delivery of 15+ people team for development, upgrade, and support of EDGE (Siebel 8.1 CRM), SIMS & Rapid Rate application for Sales and Marketing Department.
  • Coordinated release management activities including end to end release process, RFC, build and test environments and adherence to established CAB policies and procedures.
Agile Methodology CRM Project Management Release Management Waterfall Scrum SDLC Siebel Scrum Master Product Owner Quality Assurance Stakeholder Engagement Project Planning
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Siebel Technical Manager
Oct 2010 - Apr 2011
One of the largest corporate relocation company with tailored client moves through 1,475 global locations. 1,475Developed the lead management, in-home estimate and quote system utilizing Siebel Partner Portal. This implementation engaged support a large user base of remote partner clients, replaced several legacy application that interact with back office systems to manage the registration, booking and customer relationship process.
• Managed global team of 10+ resources.
• Recommended the hardware needs and architecture for the new system.
• Designed the solution which met the business requirements and provided the functionality available in legacy system. Understanding the current processes and mapping functionality is key project success.
• Designed the data conversion and migration needs for the proposed system. Integrated with the systems to keep the application in sync.
• Implemented Siebel Mobile Web Client in DMZ for the partner remote users to eliminate the need for VPN connections which saved client recurring licensing cost.
Data Conversion Siebel Business Requirements Project Management VPN
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Application Lead/Analyst
Nov 2007 - Sep 2010
Largest health insurance Company, serving over 8.1 million members with affordable health plans. Redesign User Interface of existing Siebel Call Center application to align with the business process resulting in 40% reduction in call handling time and maintaining the same high standard of performance/availability of the application. Worked with business to align business process with the application framework for better ROI. Task involve design & development new functionality within the current application constraints.
• Providing the functionality to handle the inbound communication, creating interaction, inquiries and converting the inquiries into cases with custom alert notifications past due dates.
• Enabled the functional areas to assign the cases to themselves and restricted the case closures to the Manager/Owner, task functionality and non-editable notes history.
• Wrote Functional Specification & Design Specification
• Worked on Siebel 7.8 & 8.0 with eScript, EAI, Integration Object, Web services, Business Services, and Workflow. Developed custom Correspondence and Work Assignment functionality.
Siebel WebServices
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Siebel Lead Developer Analyst
Information Technology
Aug 2007 - Nov 2007
Contributed in the Siebel Life Sciences (ePharma) application for GTS enhancement and eCommerce department. Responsible for the analysis, design and development of the Siebel Life Science system. Inscribed the functional specifications for the requirements and build and design the interfaces using integration objects, business service and workflow.
Siebel SAP GTS
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Siebel Analyst
May 2007 - Aug 2007
Participated on the Siebel Clinical Trial Management System (eClinical) project to complete system redesign and replacement for the animal health department. Responsible for help with the requirements gathering, mapping of process diagrams and planning the project development for Siebel Application.
Requirements Gathering Siebel
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Developer/Technical Lead
Information Technology
May 2004 - Apr 2007
One of the world's largest financial services group with 70M customers. Responsible to build the Sandbox Environment for Siebel 7.8 with Outlook integration Siebel for the Server Sync and achieve the Integration/capability of Siebel to work with handheld devices (Wireless). Work as a developer for the Siebel On-Demand Application for the NF Sales. Work extensively in configuring the application as per client requirement & convert into the SDS for the development. Development of the Siebel Financial Application for Fidelity Public Affairs (PAF) and Charitable Gift Fund (CGF) configured the Siebel application to meet client needs. Details of experience farther back will be provided during interview, if requested.
Sandbox Siebel Siebel eFinancial
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Edit Skills
Non-cloudteam Skill
Education
IGNOU 2003
PGDBM
Agra University 1998
Minor: Business Management
Computer Science
Agra University 1997
Agra University
Certifications
Certified Scrum Master * Project Management Professional (PMP) training
Oracle 8.0 Certified Business Analyst
Siebel 7.8 Certified Application Developer
Salesforce Admin, Salesforce App builder training
Skills
Siebel
2016
9
Project Management
2021
5
Product Owner
2016
4
Project Planning
2016
4
Quality Assurance
2016
4
Stakeholder Engagement
2016
4
Agile Methodology
2016
3
CRM
2016
3
Release Management
2016
3
Sandbox
2007
3
Scrum
2016
3
Scrum Master
2016
3
SDLC
2016
3
Siebel eFinancial
2007
3
Waterfall
2016
3
WebServices
2010
2
VPN
2011
1
Analysis
0
1
Application Development
0
1
Business Requirements
2011
1
Data Analysis
2016
1
Data Conversion
2011
1
Enterprise Applications
0
1
Process Improvement
0
1
Production Support
2016
1
Requirements Gathering
2007
1
SAP GTS
2007
1
UAT
2021
1
Languages
English, Fluent/Bilingual
Hindi, Fluent/Bilingual