Skill Set
Remedy ARS (7.X), Remedy ARS (8.X), IM, PM, CM , Atrium CMDB, SLM, Asset Management, Oracle
Languages: C, Core Java, Oracle, SQL, Shell Script
AtoS is a Service based French company and has its customer in all domains but I worked for Telecom customer NSN. Our project was about maintaining CI information and monitor as to their lifecycle.
End clients used a Custom interface to import their data into CMDB through AIE My role is as follows:
Environment: BMC Remedy, BMC Atrium, CMDB 7.6.00 on UNIX
Globe development
Client : BT
Environment : Remedy 7.5 & EMC smarts
Brief Description:
This project was about proactively monitoring the BT network where fault management system EMC
Smarts was integrated with trouble ticketing system BMC Remedy. EMC was continuously monitoring the network and whenever any fault arises in the network it creates a trouble ticket in BMC remedy. Then the trouble ticket was then solved by a NOC engineer
KPN Transition
Client : KPN Netherlands
SBC VANTIVE
Client : AT & T
Environment : Remedy
In this project we had developed four applications BONS (broadband outage notification system),
CTTS( customer trouble ticketing system), OTTS (operational trouble ticketing system) and SDPM (service desk problem management) which were integrated with various other AT&T network monitoring tools
so whenever the fault arises in the network a Trouble ticket was getting created in these application.
Provided support for the application and gather business requirements to Implement enhancements that meet the business needs. This often results in Modification of the out of the box application or creation of add-on functionality