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Neha
nehamishra31@gmail.com
478-287-8006
740 Sidney Marcus BLVD
Atlanta, GA 30305
Remedy Consultant
11 years experience W2
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Summary

  • 5.4 years of IT industry experience in BMC Remedy development and support
  • Good knowledge of implementation, configuration, customization and administration of BMC Remedy AR System and Remedy ITSM and CMDB
  • Proficient in analyzing and translating business requirements to technical requirements and architecture.
  • Strong database skills, unix and development knowledge
  • Experience in leading and managing teams. Handled multiple roles - Project Lead, Software Architect, Developer and System Admin.
  • Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
  • Exposure to end-to-end development of BMC Remedy ARS 8.X applications, right from requirement analysis to system study, designing, coding, testing, debugging, documentation and implementation
  • Worked on performance tuning & enhancements at application level, good in log tracing and troubleshoot- ing application issues
  • Understanding/Exposure of COTS such as EMC smarts, IBM Netcool IBM Proviso CA eHealthand CA Spectrum.

Skill Set

Remedy ARS (7.X), Remedy ARS (8.X), IM, PM, CM , Atrium CMDB, SLM, Asset Management, Oracle

Languages: C, Core Java, Oracle, SQL, Shell Script

Experience
Remedy Consultant
Information Technology
Aug 2014 - Aug 2015
  • As a BMC Remedy developer/consultant, set up the infrastructure for Abbott.
  • We created/managed their Foundation data providing end to end support in Incident management, Problem management, Change management, Atrium CMDB and Service level management.
  • Delivered and implemented the project as per scheduled milestones.
  • Participating in system integration, onsite deployment, and customer support. Interacting with onshore team & end clients for requirement gathering, analysis, and implementation and testing of system.
  • Sync up with other components for balanced integration with application
  • Created/Managed Foundation data Customization of existing out of the box Incident management.
  • Provided level 3 support on all modules mentioned above and providing solution and fix
  • Working for new integrations with ITSM Creating jobs/workflows to automate the system where possible.
  • Modification in existing BMC AIE and reconciliation jobs.
  • Server monitoring & support.
  • Cleanup activity.
  • Provide technical training to team mates and client when needed.
BMC Remedy Training Systems Integration Requirements Gathering Problem Management ITSM Incident Management Analysis Change Management BMC AIE CMDB
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System Analyst
Information Technology
Feb 2013 - Jul 2014

AtoS is a Service based French company and has its customer in all domains but I worked for Telecom customer NSN. Our project was about maintaining CI information and monitor as to their lifecycle.

End clients used a Custom interface to import their data into CMDB through AIE My role is as follows:

  • Creation of new Data exchange & Recon Jobs Modification in existing jobs.
  • Server monitoring & support.
  • Cleanup activity.
  • Gathering additional client's requirement & demonstration.
  • Structural designing and coding of a solution for developing a new applications.
  • Documenting, tracking and communicating test plans/results/analysis/unresolved problems.
  • Taken ownership for smooth implementation and testing of application.
  • Preparing the help manual including flow and scenario, product development etc.
  • Present and defend product designs and architecture to clients
  • Coordinate and communicate tasks with developers
  • Ensure that development is performed as per requirements
  • Communicate activities/progress to project managers, business development, business analysts and clients

Environment: BMC Remedy, BMC Atrium, CMDB 7.6.00 on UNIX

BMC Remedy UNIX uCMDB System Analysis CMDB Business Analysis Analysis BMC AIE BMC Atrium Continuous Integration
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Technical Associate
Information Technology
Apr 2010 - Feb 2013

Globe development

Client : BT

Environment : Remedy 7.5 & EMC smarts

Brief Description:

This project was about proactively monitoring the BT network where fault management system EMC

Smarts was integrated with trouble ticketing system BMC Remedy. EMC was continuously monitoring the network and whenever any fault arises in the network it creates a trouble ticket in BMC remedy. Then the trouble ticket was then solved by a NOC engineer

  • Installation of BMC Remedy 7.5 AR Systems. Installation of EMC Smarts
  • Customized AR application
  • Integrated BMC Remedy with EMC Smarts using remedy api .
  • Created a workflows where smarts notifications are converted to remedy ticket and then escalation policy for critical tickets.
  • Developed Remedy application using workflows and objects.
  • Level 3 support for remedy application.
  • Environment : Remedy 7.5 & NetCool
  • Brief Description:
  • This project was to provide end to end solution to KPN network and for monitoring the KPN network created in the BMC remedy. Then the trouble ticket will be solved by a knock engineer

KPN Transition

Client : KPN Netherlands

  • Worked proactively, IBM Proviso was integrated with IBM Netcool and IBM Netcool with BMC Remedy.
  • IBM Proviso was a fault monitoring system which generated the reports based on the health of the network and it was integrated with IBM Netcool, a fault monitoring system that receives data from IBM proviso and, based on the severity of the alerts which came from IBM Proviso, creates a trouble ticket.
  • Installation of BMC Remedy 7.6 AR Systems.
  • Implementation of Ticket Lifecycle for BMC Remedy ITSM. Configuration of ITSM
  • Designed workflows of Incident Management (IM), Problem
  • (CM) and Service Level Management (SLM)
  • Implementation of Atrium Core CMDB.
  • Integrated Atrium core (CMDB) with BMC Remedy.
  • Configured Email Engine and integrated with Remedy Forms. Integrated BMC Remedy with IBM Netcool.
  • Created workflows for getting netcool alerts into Remedy form.
  • Created Deployable applications by using various forms and workflows.
  • Customization of AR applications using various workflows.
  • Management (PM), Change Management

SBC VANTIVE

Client : AT & T

Environment : Remedy

Brief Description:

In this project we had developed four applications BONS (broadband outage notification system),

CTTS( customer trouble ticketing system), OTTS (operational trouble ticketing system) and SDPM (service desk problem management) which were integrated with various other AT&T network monitoring tools

so whenever the fault arises in the network a Trouble ticket was getting created in these application.

  • Installation of BMC Remedy 6.3 , 7.1 and 7.5 AR Systems.
  • Developed four Remedy applications CTTS (customer trouble ticketing system), BONS (broadband outage notification system), OTTS (operational trouble ticketing system) and SDPM (service desk problem management) using Remedy objects and workflows.
  • Customization of above AR applications.
  • Maintenance of above four applications
  • Providing support and enhancement to the Remedy AR System .
  • Maintaining server efficiency – managing disc usage, clear error logs and make
  • sure server object are used efficiently to minimize down times
  • Documentation of changes and production of manual for user reference
  • Provided 24x7 Support to Remedy Application
  • Handled client call for issues and also giving solution for the same.
  • Ensured quality in development based on specified standards.
  • Delivered end user training for Remedy application users.

Provided support for the application and gather business requirements to Implement enhancements that meet the business needs. This often results in Modification of the out of the box application or creation of add-on functionality

BMC Remedy Training Software Asset Management Problem Management Network Monitoring Netcool ITSM Incident Management EMC EMC SMARTS Documentation Change Management Business Requirements CMDB
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Electrical Engineering
Anna University India 2008
Skills
BMC Remedy
2015
5
CMDB
2015
5
Change Management
2015
3
Incident Management
2015
3
ITSM
2015
3
Problem Management
2015
3
Training
2015
3
Analysis
2015
2
BMC AIE
2015
2
Business Requirements
2013
2
Documentation
2013
2
EMC
2013
2
EMC SMARTS
2013
2
Netcool
2013
2
Network Monitoring
2013
2
Software Asset Management
2013
2
BMC Atrium
2014
1
Business Analysis
2014
1
Continuous Integration
2014
1
Requirements Gathering
2015
1
System Analysis
2014
1
Systems Integration
2015
1
uCMDB
2014
1
UNIX
2014
1
Java
0
1
Shell Scripts
0
1
SQL
0
1
Languages
English, Fluent/Bilingual