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Jonathan
JEpp1985@Gmail.com
850-491-0242
7740 Southside Blvd.
Jacksonville, FL 32256
IT Systems Administrator
16 years experience W2
0
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Average rating
114
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Summary

Dedicated IT professional with over ten years of progressive experience within the IT field with proven ability to establish and maintain rapport and customer focus at all levels.

  • Network+/A+ Certified
  • Linux/Microsoft OS
  • Lotus Notes/Domino Server
  • Microsoft Office Suite
  • Microsoft Exchange Server 5.5 - 2012
  • Microsoft Remote Access Server
  • LAN/WAN/Firewall
  • Avaya Phone Servers
  • FrontPage/Dreamweaver
  • Citrix/RDP/Cloud Symantec Anti-Virus Server, Backup & Client/Ghost/Antivirus Gateway
  • Nortel/Cisco Routers and Switches
  • DNS/Domain Controller
  • LANDesk, VNC, Windows Remote
  • PC/Server Hardware Support
  • VMware ESX 3/MS Hyper-V
  • Computer Imaging
  • Applications testing
  • Group Policy/Citrix Policy

Experience
Systems Engineer
Information Technology
Dec 2015 - present

Supervisor: Scott Zupek Sr. Project Engineer 904-375-0995

  • Email migrations
  • Server Builds and Configurations
  • New office and site turn ups
  • Firewall for multi-site implementation
  • Database Maintenance. WDS and Image creation
  • Maintaining, and creating VM servers, and physical servers
  • Supporting, monitoring, and configuring switches, Routers, and Firewalls
  • Server software support
  • Thin client and Xen App connection configuration
  • IIS configuration and troubleshooting
  • Client meetings and project planning
  • Escalations for JR level Techs
  • Use Lan desk management tools to deploy software packages
  • Citrix support and configuration
  • Client and Tech configuration and training documentation
  • Applications support, and testing
  • Project Management
  • Disaster Recovery planning and deployment testing
  • Server replication and backups
  • Desktop support, Mobile Device support
XenAPP Systems Engineering Switches Routers Disaster Recovery Firewall Citrix VM Xen Database Maintenance IIS LAN Desktop Support Project Management Mobile Devices Data Replication Database Backups
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Systems Engineer
Information Technology
Jul 2015 - Dec 2015

The Building IT Company: 07/15 – 12/15 Supervisor: Steve Hitson Sr. Systems Engineer 866-324-3324

  • Email migrations
  • Server Builds and Configurations
  • Database Maintenance. WDS and Image creation
  • Maintaining, and creating VM servers, and physical servers
  • Supporting, monitoring, and configuring switches, Routers, and Firewalls
  • Server software support
  • Thin client and Xen App connection configuration
  • IIS configuration and troubleshooting
  • Client meetings and project planning
  • Escalations for JR level Techs
  • Use Lan desk management tools to deploy software packages
  • Citrix support and configuration
  • Client and Tech configuration and training documentation
  • Applications support, and testing
  • Project Management
  • Disaster Recovery planning and deployment testing
  • Server replication and backups
  • Desktop support, Mobile Device support
Citrix Database Maintenance Disaster Recovery Firewall Routers Switches Systems Engineering Xen VM XenAPP Desktop Support IIS LAN Project Management Mobile Devices Data Replication Database Backups
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Supervisor
Information Technology
Jul 2013 - Jul 2015

Tim Cox Onsite Engineer 904-332-8645
• Database Maintenance. WDS and Image creation
• Maintaining, and creating VM servers, and physical servers
• Supporting, monitoring, and configuring switches, Routers, and Firewalls
• Server software support
• Citrix support and configuration
• Client and Tech configuration and training documentation
• Applications support, and testing
• Project Management
• Disaster Recovery planning and deployment testing
• Server replication and backups
• Web and SharePoint, updates and page builds
• Desktop support, Mobile Device support

Switches Firewall Data Replication Citrix MS SharePoint Routers Disaster Recovery Database Maintenance
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Supervisor
Information Technology
Jan 2013 - Jul 2013
Mario McWhorter Systems Admin 850-606-8203
• Database Maintenance. WDS and Image creation
• Maintaining VM servers, and physical servers
• Supporting and monitoring switches and routers for all sites
• Server software support
• Special Project Management
• Disaster Recovery planning and deployment testing
• Server replication and backups
• Web and SharePoint updates to county sites
• Desktop support, Mobile Device support
Disaster Recovery Data Replication Database Maintenance Routers MS SharePoint Switches
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Supervisor
Information Technology
Aug 2012 - Jan 2013
Malik El Technical Support Technician 850-728-5227
• Desktop support
• Network support and Avaya Support
• Computer imaging and WDS Server Configuration
• Network Patching
Network Support Technical Support Desktop Support
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Supervisor: Dr. Brandon Brantley
Information Technology
Oct 2011 - Aug 2012
IT Systems Admin 850-922-9036
• Website creation and maintenance
• Web form creation
• Computer imaging, server support
• Database Application Support
• Project Management
No skills were added
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Supervisor
Information Technology
Aug 2008 - Oct 2011
Jim Taylor Distributed Computer Systems Analyst 850-412-4836
• Customer Service Support staff, desktop support
• Application testing,
• Server support
• PC Image creation
• Database support
• Purchase recommendations
Desktop Support System Analysis
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Supervisor
Information Technology
Aug 2005 - Aug 2008
Oscar Arenas Lan Administrator 850-414-4086
• Employee training on computer software
• Desktop support, Email support,
• Software testing
• Pc replacement, and handling inventory and warranty repair .
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Network+/A+ Certified
A+ Certification
MCDST
MCSE – Server Infrastructure
Lean Six Sigma & DFSS Certification
CCNA
Skills
Data Replication
2021
7
Database Backups
2021
5
Desktop Support
2021
4
Mobile Devices
2021
4
Project Management
2021
4
Citrix
2021
3
Database Maintenance
2021
3
Disaster Recovery
2021
3
Firewall
2021
3
Routers
2021
3
Switches
2021
3
System Analysis
2011
3
MS SharePoint
2015
2
IIS
2021
1
LAN
2021
1
Systems Engineering
2021
1
VM
2021
1
Xen
2021
1
XenAPP
2021
1
Adobe Dreamweaver
0
1
Cisco
0
1
DNS
0
1
Hyper-V
0
1
Linux
0
1
Malware
0
1
Microsoft Exchange
0
1
Network Support
2013
1
System Administration
0
1
Technical Support
2013
1
VMWare
0
1
WAN
0
1
Windows
0
1