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Joy
joyjthiele@yahoo.com
402-720-4902
14567 Tranquility Creek Dr.
Jacksonville, FL 32226
Scrum Master, Project Manager
25 years experience W2
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Summary

Experienced PPM/PMO Manager with over 15 years of experience in IT management, process improvement, security and compliance, and business development. PMP, CSM, and TMap certified with experience in: program, project, and portfolio management organizational change, process development improvement, quality assurance, software testing, procedures and training development, facilitation, document management, workflow analysis, system integration, human resources management, risk management, and procurement management. Leverages analytical & leadership abilities to plan/implement new processes and technologies, analyze new business initiatives, accurately assess business requirements/scope, manage effective teams, risk management, INFOSEC compliance, a& manage legacy platform migrations. Designed, selected, and installed all Technology facilities, infrastructure, hardware and software for a manufacturing startup in three months to meet market deadlines. Skilled in cost effective solutions for systems and resources as well as the RFP process, IT sourcing and contracting, and vendor and contract management. Proven experience in Sarbanes Oxley, IT auditing /controls, INFOSEC, Test Process Improvement emphasizing Agile testing, and Prioritization Professional Qualities and Strengths Business Development Project, Program, and Portfolio Management Operational Efficencies Articulate Communicator Productivity and Time Utilization Team Building and Staff Leadership Strategic Vision and Project Planning Relationship Building Sarbanes Oxely, IT Auditing and Controls Process Improvement Supply Chain Management Brand Management Coaching and Mentoring Purchasing Vendor Management RFP process Contract Management (Terms & Conditions) Negotiations Budget & Cost Controls

Experience
Special Projects Manager - Volunteer
Information Technology
Oct 2016 - present
  • Plan, market, and implement Fall Festival Pairs and Spares Goliath Booth for Fall Festival
  • Update Website http://www.dunnscreek.com/
  • Learn web tool WordPress
  • Work with MXToolbox on black/white lists and upgrade security
Project Management
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PMO Manager
Healthcare
Feb 2015 - Sep 2016

Manage portfolio of >$70m, >200 projects in multiple geographic locations
Implement Project Management Office and re-implement Innotas Tool
Process Improvements and Continuous Improvements; write compliance and security policies with InfoSec team
Ensure execution of in-flight high priority projects and enhancements, including project rescue
Streamline project management processes and improve communication processes
Two Direct Reports/ Matrixed management of PMO team/Other PMs/Project Leads

MS Project PMO Process Improvement Project Management Compliance
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Sr. PM, Mortgage IT – Commercial Group
Information Technology
Apr 2014 - Jan 2015

Six month contract extended after 30 days to 13 months based upon performance

  • Transitioned from 11 Business-as-Usual Projects for Client FNF to rescue Priority 1 projects
  • Transitioned 2nd time to work face-to-face with new clients
  • Build relationship with key client –ensure client issues are addressed and resolved; rescue projects
  • Implement Process Improvements and Continuous Improvements
  • Ensure execution of in-flight high priority projects & enhancements then rescue project on highest priority program
  • Includes client relationship via other projects managed by others
  • Build relationship with Business, ensure requirements are correct
  • Streamline project management processes and improve communication processes
  • Successful transition / migration from seven datacenters consolidated to two datacenters

Business Continuity and Disaster Recovery Team on updated Security and Compliance

Process Improvement Project Management Data Center
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PMO Manager
Retail
Mar 2013 - Apr 2014

  • Manage team of over 12 project managers and portfolio of >$56m, >53 projects in 3 geographic locations
  • Implement Process Improvements and Continuous Improvements
  • Ensure execution of in-flight high priority projects and enhancements, including project rescue
  • Streamline project management processes and improve communication processes
  • Agile / JIRA/ BI project rescue

PMO Process Improvement Project Management JIRA Agile Methodology
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Sr. PM, Mortgage IT – Office of Project Portfolio and Financial Control
Banking/Financial
Aug 2012 - Feb 2013

  • Build relationship with key client –ensure client issues are addressed and resolved; rescue projects
  • Implement Process Improvements and Continuous Improvements
  • Ensure execution of in-flight high priority projects and enhancements
  • Includes client relationship via other projects managed by others
  • Build relationship with Business, ensure requirements are correct
  • Streamline project management processes and improve communication processes
  • Write proposals including Terms and conditions with clients and vendors
Process Improvement Project Management
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Project Manager - Kronos TKC 3A Sarbanes Oxley Compliance
May 2004 - Jun 2004
* Verified non-compliance and created remediation plan for seven remote plants
• Created document models for this project and other SOX remediation plans
• Company SAP Rollout
SOX Project Management Compliance SAP
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Project Manager
Jan 2004 - Apr 2004
- ISP Infrastructure Upgrade
• Sucessfully delivered mission critical priority one - ISP Infrastructure Upgrade project
• Garned political support among other functional departments for successful deployment
Project Management
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Nucor Steel
Jun 2002 - Feb 2004
No skills were added
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then neighboring steel processor
Jan 2003 - Jan 2003
* Define and implement new processes with associated metrics and tracking for new technologies
• Managed division startup for systems including fiber backbone and Ethernet LAN WAN Windows 2000 and server including: MIPS, D7i, and Great Plains, Batch systems and interactive interfaces for ACH, EFT, and General Ledger/Budgeting systems interface for Decatur - built data center from ground up
• Migrated dumb terminals on twin ax to Ethernet Design and installed computer systems, telecommunications infrastructure, and applications software to client server environment for Darlington
• Managed Decatur Mill E-commerce website and CRM site http://www.nucor-sheetmills.com
• Select and implement DataMirror software for real time data transformation from 5 different bar mill divisions to new outsourced E-Commerce website www.nucorbar.com
• Lead integrator of web based Outside Processing Sales (Opentrac) System with all sheet mill division back end
• IT Auditing with Corporate internal auditor & Price Water Coopers auditor Develop corporate wide security policy via COBIT framework visit all 26 division and review systems for compliance and security
• Managed and staffed IT departments
• Implemented Lotus Notes Email locally and remotely via Webmail in Decatur Microsoft Exchange in Darlington
• Implemented reporting tool - Business Objects across systems
• Interfaced level 2 manufacturing computer systems with Level 3 MIPS system
• Lead multidivisional web based EDI solution with Northrop Grumman integration into each division's back office (different platforms) Negotiated legal corporate contract
• Created and implemented Disaster Recovery and Business Continuity Plans Penetration Testing Risk Management
• Implemented high availability system using 2 AS/400s and MIMIX software
• Successful multiple AS400 hardware upgrades and AS400 version upgrades from F45 -V5R1
• Implemented RAS dial up, terminal services and web service (HTTP server on AS/400)
• Created customer web site joining 5 bar mill divisions and E-commerce
• Implemented web based Wachovia programs - direct deposit, positive pay, and AR reconciliation via the web and MICR check printing for Payroll, AP for great cost savings and flexibility, Dunn & Bradstreet financial system across divisions
• Implemented Performance Planning and Monitoring, FDDI technology, SDLC methodology, ISO 9000
• IT Strategic Sourcing - Software, Hardware, Contractor Services, other Services, SaaS purchasing g& contract management
• Started as systems programmer in Darlington and worked my way up the ranks
No skills were added
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IT Manager
Feb 1996 - Jun 2002
Start up acquisition of "moth-balled" sheet mill in
Project Management
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Edit Skills
Non-cloudteam Skill
Education
Engagement Manager
Hewlett Packard 2005
Increased productivity by 700% monthly
Valmont Industries 2004
Project Manager Senior
not provided
Application Services Delivery Manager subcontract
CapGemini
Creighton University
Computer Information Systems Management
Francis Marion University
Data Processing
Florence Darlington Technical College
Certifications
PMP
CSM
TMap certified with experience in
Project Management Professional Certification (PMP)
Certified SCRUM Master
TMap Certification
Group Benefits Disability Specialist
Shipley Business Development and Proposal Training
Six Sigma
Secret Clearance (previous/redacted)
Professional Highlights
Dunns Creek Baptist Church Volunteer
Special Projects Manager
Plan, market, and implement Fall Festival Pairs and Spares Goliath Booth for Fall Festival
Update Website http://www.dunnscreek.com
Learn web tool WordPress
Work with MXToolbox on black/white lists and upgrade security
One Call Care Management Laid off -Cost Reduction
PMO Manager
Manage portfolio of >$70m, >200 projects in multiple geographic locations
Implement Project Management Office and re-implement Innotas Tool
Process Improvements and Continuous Improvements
write compliance and security policies with InfoSec team
Ensure execution of in-flight high priority projects and enhancements, including project rescue
Streamline project management processes and improve communication processes
Two Direct Reports/ Matrixed management of PMO team/Other PMs/Project Leads
FIS / Brooksource Contract
Sr. PM, Mortgage IT - Commercial Group
Six month contract extended after 30 days to 13 months based upon performance
Transitioned from 11 Business-as-Usual Projects for Client FNF to rescue Priority 1 projects
Transitioned 2nd time to work face-to-face with new clients
Build relationship with key client -ensure client issues are addressed and resolved
rescue projects
Implement Process Improvements and Continuous Improvements
Ensure execution of in-flight high priority projects & enhancements then rescue project on highest p
Includes client relationship via other projects managed by others
Build relationship with Business, ensure requirements are correct
Streamline project management processes and improve communication processes
Successful transition / migration from seven datacenters consolidated to two datacenters
Business Continuity and Disaster Recovery Team on updated Security and Compliance
Acosta Sales and Marketing
PMO Resource Manager
Manage team of over 12 project managers and portfolio of >$56m, >53 projects in 3 geographic locatio
Implement Process Improvements and Continuous Improvements
Ensure execution of in-flight high priority projects and enhancements, including project rescue
Streamline project management processes and improve communication processes
Agile / JIRA/ BI project rescue
PHH Mortgage / iMethods Contract
Sr. PM, Mortgage IT - Office of Project Portfolio and Financial Control
Build relationship with key client -ensure client issues are addressed and resolved
rescue projects
Implement Process Improvements and Continuous Improvements
Ensure execution of in-flight high priority projects and enhancements
Includes client relationship via other projects managed by others
Build relationship with Business, ensure requirements are correct
Streamline project management processes and improve communication processes
Write proposals including Terms and conditions with clients and vendors
CSSS.NET (now Constellation West)
Director, Business Development
Build relationships - learn client issues and be sure that they are addressed
Proposal and Capture Manager for multi-million dollar proposals
Grow Federal agencies customer base
Select Team mates and work both prime and subcontract proposals
Implement CRM software and Software to increase PWin (Probability to Win)
Mentor BD Associates and PMO Account Managers to grow accounts
Lead cross functional areas to complete proposals
vendor management
Contact potential partners
discover and explore opportunities
Screen potential business deals by analyzing market strategies, deal requirements, potential, and fi
evaluating options
resolving internal priorities
recommending investments
Develop negotiating strategies and positions by studying integration of new venture
examining risks and potentials
estimating partners' needs and goals
ensuring all security and compliance requirements addressed
Close new business deals by coordinating requirements
develop and negotiate contracts
integrate contract requirements with business operations
Protect organization's value by keeping information confidential (Non Disclosure Agreements with par
Be a technology expert including SaaS (Software as a Service), IaaS, Cloud solutions, and other solu
Implement Microsoft CRM module and related processes into Dynamic AX system
Participate as an active member of the senior management team and foster an environment of innovatio
Wipro Technologies
Regional Practice Manager, Testing Services
Provide sales support in Testing Services and Quality Management to clients
Share best practices and process improvements
ensure compliance and security addressed
Build relationships - learn client issues and be sure that they are addressed
Opened business at new customers, managed 6 of the Mega Gamma accounts
Exceeded Sales Quota Goals
Established new Sales in new Mega Gamma accounts
Drive and capture both revenue growth and the expansion of customer base
Develop short and long term sales capture and pricing strategies
Execute tactical sales plans to capture new business and book contracts
Develop and report annual sales forecasts and budgets to support the overall company business plan a
Negotiate the terms of strategic business via contracts / proposals to carry the business forward in
Implement an effective sales process, which will become the primary tool to drive company revenues a
Conduct research of competitor pricing, program, and distribution strategies and recommend changes t
Respond to RFPs
Road Warrior - global territory (US primary)
Utilize Microsoft CRM
Mutual of Omaha
Sr. Business Project Manager/Group Insurance Portfolio Manager
Implement Portfolio Management for ABS PMO then I/S PMO for Group Insurance
Leader and trainer in Project Management, Team building, TMap, Agile, SCRUM internally and externall
Mentored PMO project managers and other areas to fulfill their growth potential including stretch as
ABS PMO representative at EPO, IFS PMO and I/S PMO coordination meetings
Worked with I/S work groups to improve and define the I/S project management methodology
Championed Agile and represented ABS PMO on MoO Agile Governance Board, Agile Champions
Build and implement benefit realization process for Group Insurance including metrics
Build relationships among the different process owners
Sogeti USA, LLC (Subsidiary of CapGemini)
Director - Project Management Practice Leader and Software Testing Practice Manager
Advisor to GVP and Account Executives
Leader and trainer in Project Management, Team building, TMap, Agile, SCRUM internally and externall
Developed winning proposals worth $5 million from "C" level to end user level for mission critical,
managed contracts with subcontractors, software / hardware vendors, managed vendors relationships fo
Managed Practice Teams (project management - PMs, BAs and quality assurance (QA Managers, Leads, Tes
Developed project plans for solution engagements worth $3 million in the highly regulated transporta
Mentored the 60 member counselor team as "Super Counselor" to fulfill their growth potential includi
Conducted seminars and workshop delivery
developed Agile training curriculum
Spearheaded Practice Delivery Services (PDS) practice -Enterprise Project Management (EPM), Microsof
Utilize Microsoft CRM
Lead on SOX gap remediation, compliance, and security projects
Client Engagements Under Sogeti tenure
West
QA Manager - Start up Offshore Testing Team
Facilitate and mentor QA Director
Recommend and implement new offshore flexible staffing model for hand-off
GAFRI
QA Manager - Enterprise Organizational Change to TMap QA Process
Transform QA process from a small company to a large company - Move to Maturity Level A
Defined and implemented metric tracking
Facilitate and mentor QA VP, Director on process operationalization
Recommend new organization structure including flexible staffing model
Develop training certification program
Develop Agile testing process in conjunction with Lean Programming
GAFRI
QA Manager/SCRUM Master: GA Plan Project
Provide leadership, oversight and management of testing to ensure quality of a very high risk IRS re
Introduce and utilize new iterative QA metrics, process with both employees and consultants
Pilot project for QA process using multiple Releases and multiple iterations
Ameritas
Strategic Project Manager Senior: Telephony Assessment Project, Identity Management Project
Kick start mission critical strategic projects
and hand off to client project managers
Utilized Agile processes - daily scrums for various iterations
PMP Prep Program
Skills
Process Improvement
2016
19
Project Management
2021
19
PMO
2016
11
Scrum Master
2016
8
Agile Methodology
2014
1
Compliance
2016
1
Data Center
2015
1
JIRA
2014
1
MS Project
2016
1
Auditing
0
1
Contract Management
0
1
MS Visio
0
1
Project Planning
0
1
Quality Assurance
0
1
RFP
0
1
Risk Management
0
1
SAP
2004
1
Scrum
0
1
SOX
2004
1
Workflow Analysis
0
1
Awards
Ace Consultant Award 2007 Elite Club Award-2007, 2005
Offshore Foreign Branches Managed Testing Agile SCRUM SAP Clarit, 0
I.T. sourcing and contracting (strategic sourcing): Purchasing V, 0
Business Requirements Business Writing, 0
Functional Spec Design Meeting Facilitation, 0
Process Improvement Use Case Development, 0
Interviewing Work Flow Analysis Data Conversion, 0