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Mohammad
m.jahanzeb91@gmail.com
832-520-8125
10500 Fountain Lake Dr.
Apt 821
Stafford, TX 77477
QA Test Analyst
9 years experience W2
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Summary


• Overall 5 years of experience in the Information Technology area under Client Services and HealthCare domains as a QA Testing Analyst.
• Knowledge of responsibilities and process in all stages of the Software Development Life Cycle (SDLC).
• Worked under different methodologies like Agile SCRUM, Waterfall and Rational Unified Process (RUP).
• Experience in Data Warehouse, Databases, and Web-based Applications.
• Expertize in archiving important documentations such as Test Plan, Test Strategy, Test Cases/Scripts, and Table Mapping.
• Ability to develop complex SQL queries in different database platforms, such as Data Studio, SQL Developer, Management Studio and TOAD, based on built-in functions, group by, having, inner joins, outer joins, sub and nested queries for efficient validations.
• Supports Sr. Engineer on maintaining Enterprise Data Warehouse System and corresponding data marts.
• Conducts data extraction, transformation, and loading (ETL) processing for data Warehouses through Microsoft SQL Server Integration Services (SSIS).
• Experience with Hadoop Big Data and executing basic HDFS commands in Linux to retrieve data as well as using HIVE application using SQL to fetch data.
• Exposure to ad hoc query/reporting/analysis tools that access relational and OLAP databases.
• Exemplary knowledge in HP ALM and tracking defects until resolved.
• Ability to assist Business Users with User Acceptance Testing (UAT) during final stages of the project.
• Capable to identify, capture, and prioritize business requirements into test cases.
• Expertise in MS Word, Excel, PowerPoint and Access.
• Ability to create various data model diagrams such as Flowchart, Data Flow, Sequence and Activity diagrams.
• Exposure to the following programming languages like JavaScript, VBScript, C++ and HTML5.
• Conducts strong work ethics with the right time management and accountability for the shortcomings befalling during a project.
• Outstanding written and verbal communication skills.
• Exceptional Critical Thinking, Root Cause Analysis, and Problem Solving skills.

Experience
QA Test Analyst
Dec 2014 - Dec 2014
Houston, TX
(Remote)
Quality Assurance
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Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
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Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Information Technology
Feb 2013 - Jul 2014
Houston, TX
Tier 1 Support/Backup Admin Responsibilities:
• Served as the production support technician by following the troubleshooting guidelines and procedures to address daily incoming client calls
• Conducted root cause analysis and provided management with detailed Cause Mapping report on each inquiry
• Demonstrated Ability to manage medium to complex production support efforts
• Displayed high level of analytical and problem-solving skills by providing immediate or workaround resolutions to each caller
• Excelled in translating technical concepts into non-technical terms
No skills were added
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Tier 1 Technical Support/Backup Administrator - Intern
Information Technology
Feb 2013 - Jul 2014
  • Provided clients with assistance solving computer related problems in a timely manner to help prevent loss of work time.
  • Suggested backup solution to clients according to their business needs whether it be appropriate equipment to purchase or how much of data storage will be efficient for them.
  • Maintained backup process for clients by resolving issues either onsite or offsite as needed anytime of the day to ensure customer satisfaction.
MS Sever UI Database Backups
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Management Information Systems
University of Houston 2013
Skills
Database Backups
2014
32
Agile Methodology
2016
1
MS Sever
2014
1
Quality Assurance
2014
1
Requirements Gathering
2016
1
Scrum
2016
1
Software Testing
2016
1
SQL
2016
1
System Analysis
2016
1
Test Case Preparation
2016
1
UAT
2016
1
UI
2014
1
Waterfall
2016
1
HP ALM
0
1
Linux
0
1
Microsoft Excel
0
1
SQL Server
0
1
Test Planning
0
1
TOAD
0
1
Languages
Urdu, Intermediate