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John B
jbrsd1@gmail.com
619-316-9255
24375 Jackson Av
Apt. G212
Murrieta, CA 92562
Network Tech
29 years experience W2
3
Recommendations
Average rating
232
Profile views
Summary

  • 10+ years Retail/Restaurant customer service and management experience.
  • Excellent time management, leadership and customer service skills.
  • Three years experience handling PC repair/upgrade issues and network setup.
  • Equally comfortable and effective in both team member and team leader situations with demonstrated strengths in leadership and coaching.

Experience
Desktop Support Tier II
Information Technology
Dec 2011 - present

  • Perform troubleshooting to isolate and diagnose common technical problems
  • Organize and work on multiple projects in order to meet the needs of the client
  • Install Windows XP and Win7computers and laptops, removing existing equipment, backing up and restoring user data
  • Imaging, troubleshooting or repairing PC and laptop HW & SW issues and network connectivity problems
  • Install network and local printers and printer drivers
  • PC Tech, hands-on installation and relocation's
  • Tracking paperwork, updating SAP with tech actions
SAP Desktop Support Win7 Dell Juniper Notebook Microsoft XP OS Microsoft Office Re-Imaging Windows Technical Support Laptops Printers
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References
Average Rating

2 recommendations
Configuration Tech III (Temp Job)
Information Technology
Dec 2010 - Jan 2011

Install, configure, test, and diagnose hardware and software (including Win7, XP) on various types of computers and computer-related equipment. Assembled computer and related products in accordance to work instructions. Laptop/Desktop software and hardware upgrades for TechData Integration customers Setup, upgrade, and burn-in IBM servers and Cisco routers Log and track each order accurately using established procedures Assisted less experienced technicians in solving installation and testing issues. Troubleshoot obvious problems that may occur while performing configurations.

Win7 Technical Support Cisco
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Customer Service Managment
Retail
May 2002 - Oct 2009
  • Sleep Train Inc. – Store Manager /Sales Associate
  • Ortho Mattress – Store Manager
  • Saturn of National City – Sales Consultant
  • Wickes Furniture – Sales Associate
No skills were added
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References
Average Rating

1 recommendation
Independent Consultant
Information Technology
Nov 1999 - Nov 2002
  • Troubleshoot and repaired computers to hardware and software level
  • Set up multi-computer local area networks for small business clients - including cabling
  • Assessed customer needs, ordered components, assembled computer systems, installed and configured software and peripherals to meet the needs of the client.
  • Provided technical training and support to PC users either by telephone, or on-site, for desktop hardware and software packages – including e-mail, Internet, MS Office etc
Training Telephony
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Team Supervisor, Home Service Tech, Sales
Information Technology
Nov 1992 - Nov 1999
  • Resolved problems caused by customer’s equipment by performing repairs or preventive maintenance on the customer’s installation
  • Performed residential video and data installations complete from tap to customer equipment in single and multiple family dwellings including pre-wired units; installed additional outlets
  • Resolved a full range of technical and customer service related problems and complaints by promptly and professionally gathering essential information, and determining appropriate steps to satisfactorily resolve issues
  • Provided technical troubleshooting assistance to customers with service related problems by utilizing logical troubleshooting techniques to determine source of problem, providing instructions to customers in accordance with established policies and procedures
Customer Service Sales
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business
University of Phoenix, 1995 - 1998
Minor: Information Systems
Certifications
A+ Certification
CompTia, 2009
MCSE – Messaging
Microsoft, 2011
Skills
Customer Service
1999
20
Microsoft Office
2021
10
Laptops
2021
7
Printers
2021
7
Sales
1999
7
Windows
2021
6
Training
2002
5
Microsoft XP OS
2021
4
Technical Support
2021
4
Win7
2021
4
Dell
2021
3
Desktop Support
2021
3
Juniper
2021
3
Network Support
2014
3
Notebook
2021
3
Re-Imaging
2021
3
SAP
2021
3
Cisco
2011
1
Telephony
2002
1