Install, configure, test, and diagnose hardware and software (including Win7, XP) on various types of computers and computer-related equipment. Assembled computer and related products in accordance to work instructions. Laptop/Desktop software and hardware upgrades for TechData Integration customers Setup, upgrade, and burn-in IBM servers and Cisco routers Log and track each order accurately using established procedures Assisted less experienced technicians in solving installation and testing issues. Troubleshoot obvious problems that may occur while performing configurations.