• Perform troubleshooting to isolate and diagnose common technical problems
• Organize and work on multiple projects in order to meet the needs of the client
• Install Windows XP and Win7computers and laptops, removing existing equipment, backing up and restoring user data
• Imaging, troubleshooting or repairing PC and laptop HW & SW issues and network connectivity problems
• Install network and local printers and printer drivers
• PC Tech, hands-on installation and relocation's
• Tracking paperwork, updating SAP with tech actions

Install, configure, test, and diagnose hardware and software (including Win7, XP) on various types of computers and computer-related equipment. Assembled computer and related products in accordance to work instructions. Laptop/Desktop software and hardware upgrades for TechData Integration customers Setup, upgrade, and burn-in IBM servers and Cisco routers Log and track each order accurately using established procedures Assisted less experienced technicians in solving installation and testing issues. Troubleshoot obvious problems that may occur while performing configurations.

• Sleep Train Inc. – Store Manager /Sales Associate
• Ortho Mattress – Store Manager
• Saturn of National City – Sales Consultant
• Wickes Furniture – Sales Associate

• Troubleshoot and repaired computers to hardware and software level
• Set up multi-computer local area networks for small business clients - including cabling
• Assessed customer needs, ordered components, assembled computer systems, installed and configured software and peripherals to meet the needs of the client.
• Provided technical training and support to PC users either by telephone, or on-site, for desktop hardware and software packages – including e-mail, Internet, MS Office etc

• Resolved problems caused by customer’s equipment by performing repairs or preventive maintenance on the customer’s installation
• Performed residential video and data installations complete from tap to customer equipment in single and multiple family dwellings including pre-wired units; installed additional outlets
• Resolved a full range of technical and customer service related problems and complaints by promptly and professionally gathering essential information, and determining appropriate steps to satisfactorily resolve issues
• Provided technical troubleshooting assistance to customers with service related problems by utilizing logical troubleshooting techniques to determine source of problem, providing instructions to customers in accordance with established policies and procedures