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Elise
fishwives@yahoo.com
331-642-2798
Clearwater, FL 33755
QA Manager/ Scrum Master
16 years experience W2
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Summary

Elise has worked as a Senior Business Analyst with a focus on QA and UAT testing in both Agile and Waterfall Environments, leading Waterfall and Agile/Scrum daily standups with Sprint session planning, grooming and management. She is well-versed in managing her own projects and acquiring/documenting business requirements and managing story cards. She also has experience as a Project Manager, Scrum Master, Methodology Consultant, Systems Analyst and Developer in multiple industries. Skilled and adept in analysis and relationship building, Elise has a natural ability to communicate effectively across all levels in an enterprise and to rapidly determine business needs. She has recently obtained her Scrum Master certification.

Expertise

  • Agile/Scrum
  • Business Analysis (BA)
  • Data Flow Diagrams
  • Gap Analysis
  • Process Improvement
  • Produce Specifications
  • Project Management
  • Quality Assurance (QA)
  • Requirements Gathering
  • Scope Management
  • SDLC
  • SQA Leadership
  • User Acceptance Testing (UAT)

Industries

  • Customer Relationship Management (CRM)
  • Financial Services
  • Insurance
  • Manufacturing/Distribution
  • Transportation
  • Waste Management

Technical Skills

  • Agile/Scrum
  • Documentum/Captiva
  • Enterprise Project Management
  • JIRA
  • Mercury Quality Center v9.2
  • Microsoft Office, Microsoft Word 2010, Microsoft Excel 2010
  • Microsoft PowerPoint, Microsoft Project
  • Microsoft Visio Professional 2013
  • SharePoint 2007/2010/2013
  • Software Quality Assurance (SQA)
  • User Acceptance Test
  • Visual Studio Team Services
  • Visual Studio Team Foundation server

Experience
QA Manager/Scrum Master in Agiie Environment (CSM Certified - Scrum Alliance)
Information Technology
Aug 2016 - present
  • Flex Fulfillment Project
    • Manage offshore QA resources
    • QA Documentation – Test Plan, Visio, Checklists, Status
    • Management defect tracking via TFS, created defect standards document and bug workflow
    • QA, UAT testing assistance (Visual Studio – TFS/MTM)
    • Review peer test cases
    • Monitor project health check.
Test Case Preparation Scrum Quality Assurance Agile Methodology Test Planning UAT Documentation MS TFS Scrum Master Visual Studio MS Visio Project Management
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QA Manager
Information Technology
Mar 2016 - Aug 2016
  • Bullhorn Applicant Tracking and Recruitment System (SaaS)
    • Wrote QA Plan
    • Wrote and executed test Cases for the TalentBridge candidate portal, Bullhorn ATS Front Office, Workforce Connection Centers client portal, WCC Front Office, Bullhorn Back Office, integration with payroll and Invoice systems (Visual Studio Team Services)
    • Managed defects and Issues logs via cloud spreadsheet
    • Met on a weekly basis with 3rd party vendor on defect resolution
    • Retested defects and updated test cases where logic changed
    • Worked with user community to set testing expectations and prioritize defects and use cases
    • Assigned test cases to users, educated them in use of test case execution
    • Consulted with users on gap analysis
    • Weekly status reports to PM, BA, IT Manager
Quality Assurance Test Case Preparation Visual Studio Gap Analysis SaaS Project Management
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Senior Business Analyst/Scrum Master
Information Technology
Oct 2015 - Mar 2016
  • Corporate Communications Story System
    • Attended and conducted daily scrum sessions with development, driven by business priority
    • Updated Backlog stories and defects with relevant business requirements (Ideas, Stories, Channels)
    • Contributed towards and updated User Manual
    • Drew Workflow/screen flow diagrams to document system flow
    • Managed Production Support and daily backlog
    • Scripted (Excel) and Conducted manual UAT and Defect Testing
    • Train Production Support team
  • Teamworks Sites Transition
    • Disposition Lead – Managed the transfer of all SharePoint2007 and SharePoint2010 sites to SharePoint2013. Identify owners and communicate SP2007 and SP2010 disposition/closure and deletion.
Scrum Production Support Business Requirements Business Analysis UAT Scrum Master MS SharePoint Microsoft Excel
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Senior Business Analyst / Project Manager/ Scrum Master (PM certification from Workwise)
Information Technology
Jan 2013 - Jul 2015
  • Responsible for Project planning, Status reports, RAG ratings, MS Project WBS, EPM, Costing, Resource/Conversion/Testing/Implementation planning.
  • Gathered and documented business requirements via one-on-one user sessions, group JAD sessions and Story building visuals, produced workflow diagrams using Visio and performed UAT test planning and execution for several applications within Group IT, while managing my own projects.
  • Worked closely with the iExpress intranet developers on several Intranet web applications Corporate Services in an Agile environment (Carpool, Charities, Library, Cafeteria special menu, Stock ordering, Touch by Giving charity events and Footprint charity for schools, One View). Development was done in SharePoint2010
    • Attended daily scrum sessions
    • Managed Stories and Backlog using Jira.
    • Solicit story requirements from users in one-on-one sessions
  • Acted as PM, Scrum Master and Lead BA on the AWD UK Investment Banking conversion to Documentum xCP project
    • Conduct daily scrum sessions with Development team
    • Attended and managed grooming sessions for sprint content.
    • Sprint planning and updating of Story Boards with Story cards.
    • Attended quarterly Scrum of scrums sessions and participated in presentations.
    • Drew Data Flow diagrams for sprint development sessions
    • Conducted User training and assisted in creation of rollout plans
  • Act as PM and Scrum Master on the Messaging project for intersystem communications, check and card processing
    • Daily scrum session
    • Acted as Project manager and Scrum Master managing timelines and story boards
  • Other hybrid waterfall/Agile projects:
    • KYC (Know your Client); AML & Compliance Monitoring (Anti Money Laundering);
    • Financial Surveillance - Captiva/Documentum xCP (Document scanning and storage system);
    • Safe Custody – Storing of Company Secretarial documents such as Agreements, Correspondence, Share Certificates, Deeds and Statutory Documents, (manual to Documentum)
UAT Training Test Planning MS SharePoint Scrum Master Scrum Project Management Compliance Business Requirements Business Analysis Agile Methodology MS Project Captiva Waterfall Project Planning MS Visio
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Business Analyst/Project Manager
Information Technology
Oct 2012 - Dec 2012
  • Gathered business requirements for the KYC manual process to be converted to an automated process and one system across the bank.
  • Documented AS-IS and TO-BE processes.
  • Wrote requirements keeping in mind FATCA (Foreign Account Tax Compliance Act) and POPI (Protection of Personal Information) requirements
Business Analysis Project Management Business Requirements Requirements Gathering Documentation Compliance
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Business Analyst/Project Manager
Information Technology
Jul 2012 - Sep 2012
  • Gathered business requirements for the m-pesa Train Ticketing, m-pesa 3D Customer Care system, m-pesa Debit card system and m-pesa Operational Data Store system
  • Wrote Test Plan, Test Scenarios and Test Cases for m-pesa Debit Card system
  • Updated and maintained Business Requirements documents and use cases for all 4 systems
Business Analysis Project Management Business Requirements Requirements Gathering Test Planning Test Case Preparation
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Business Analyst
Information Technology
Aug 2011 - Jul 2012
  • Liaised with clients on daily basis to manage and retest defects.
  • Focus on daily updating of story requirements and defects with clients.
  • Daily scrum/Kanban sessions with development team.
  • Execute Story and Defect system testing as well as QA and parallel testing.
  • Commercial Finance systems supported - Trade, Debtor, Equipment, and Asset Finance.
Business Analysis Scrum Quality Assurance System Testing
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Lead Business Analyst/Project Manager
Information Technology
Nov 2010 - May 2011
  • ATS R4 Rewrite of PWS (Payables Web Services Commercial Checking) system to new ATS standards
  • Partnered with Product Management team and led weekly JAD sessions, in person and via teleconference with large teams
  • Created and maintained team’s project plan and reported weekly status to top management
  • Acted as liaison between IT and Product management
  • Requirements gathering and gap analysis across several Chunks of Work (COW)
  • Created/Updated/maintained Business Requirements Document (BRD)
  • Reviewed the functional requirements documentation (FRDs)
  • Created mockups and reviewed UI (User Interface) specs and Wireframe designs
  • Reviewed deliverables and design to make sure we meet compliance procedures and mandates
  • Participated in reviews of all other Cross-impacted systems
Business Analysis Project Management JAD Requirements Gathering Gap Analysis Business Requirements UI Wireframing Compliance Product Management Project Planning
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Lead Business Analyst
Information Technology
Jun 2010 - Oct 2010
  • Global Pricing Challenge vs PeopleSoft eRM Case Management Solution.
  • Phase I and Phase 2 requirements gathering via JAD sessions and one-on-one interviews with client.
  • Created/Updated/maintained BRD, Test Plan, Test Conditions, Test cases.
  • Reviewed eRM functional design and solution with development team.
  • Reviewed in-house written Detailed Technical Design document for Rules Engine.
  • Educate Pricing Business Users on eRM solution.
  • Created Training Plan as well of the execution thereof with the team.
Business Analysis Peoplesoft Requirements Gathering JAD Test Planning Test Case Preparation BRD
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Lead Business Analyst/ UAT Lead Tester - Treasury/Commercial/Liquidity
Information Technology
Jan 2006 - May 2010
  • TSS/Disbursements/Payables Web Services Projects (PWS).
  • Requirements gathering and gap analysis for each release.
  • Created Business Requirements Document (BRD) and wrote Functional Requirements (FRDs).
  • Wrote and prepared UAT test scenarios, test scripts and test plans.
  • Scheduled and managed UAT execution activities with users.
  • Daily management and execution of defect re-testing.
  • Preparation for installation, Production Verification Test (PVT) planning.
  • Production support/Lessons Learnt & Process Improvement documentation after Implementation.
Business Requirements Requirements Gathering Gap Analysis Business Analysis UAT WebServices Test Planning Documentation Production Support Process Improvement
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SQA Lead
Information Technology
Jun 2005 - Oct 2005
  • Managing outstanding defects, resolution and re-testing of defects on a daily basis.
  • Prepare production implementation plan.
  • Lessons Learnt & Process Improvement documentation after Implementation.
  • Status reporting – daily status, weekly status.
  • Managed offshore resources to test Digital Signing Applications.
  • Defect management and resolution using Quality Center.
  • PVT (Production Verification Testing) planning for implementation.
SQA (Software Quality Assurance) Process Improvement Documentation HP QC
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Project Manager/SQA Lead - Wealth Management
Banking/Financial
Mar 2005 - May 2005
  • Led QA team of 4 people for Wealth Management Reporting.
  • Reviewed and updated Statement of Work (SOW).
  • Produced the Scope Statement and Resource model.
  • Defined a Test Strategy.
  • Requirements gathering by JAD sessions.
  • Created the Traceability matrix and wrote the test scripts.
  • Assisted with QA and User Acceptance Testing (UAT).
  • Designed Standards for QA templates and processes to be used in future.
  • Peer review of deliverables and test results.
Project Management Quality Assurance Requirements Gathering JAD UAT
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SQA Test Lead
Information Technology
May 2004 - Mar 2005
  • Led team of 4 testers
  • Inspected FIXML messages going to and coming from the CME (Chicago Mercantile Exchange)
  • Wrote B2B Functional Specifications document
  • Created Test Approach document and wrote Test Plan, Test Scenarios, and Test Scripts
  • Created Test Metrics matrix and Traceability matrix.
  • Attended defect meetings and managed regression testing of daily defects.
  • Managed the integration testing of all interfaces at once.
  • Trained on the Order Routing Electronic Clerks and Comet screens to enter trades on the OR side.
SQA-TEST SQA (Software Quality Assurance) Test Planning Regression Testing Integration Testing
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Business Analyst
Banking/Financial
Dec 2003 - Apr 2004
  • Part of a team of 4 Business Analysts who gathered business requirements and wrote BRD.
  • Issue and Defect Tracking, Generated Reports for metrics.
  • Developed business Use cases.
  • Performed Quality Assurance on System Design documents.
  • Wrote Test Scripts.
Quality Assurance Business Requirements Business Analysis
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Edit Skills
Non-cloudteam Skill
Education
Skills
Business Analysis
2016
9
Business Requirements
2016
8
Test Planning
2021
8
UAT
2021
7
Documentation
2021
5
Gap Analysis
2016
5
MS Visio
2021
5
Requirements Gathering
2012
5
Process Improvement
2010
4
Production Support
2016
4
Scrum
2021
4
WebServices
2010
4
Compliance
2015
3
Project Management
2021
3
Project Planning
2015
3
Scrum Master
2021
3
Agile Methodology
2021
2
Captiva
2015
2
MS Project
2015
2
MS SharePoint
2016
2
Quality Assurance
2021
2
Training
2015
2
Waterfall
2015
2
Microsoft Excel
2016
1
Product Management
2011
1
SQA (Software Quality Assurance)
2005
1
Test Case Preparation
2021
1
Analysis
0
1
BRD
2010
1
HP QC
2005
1
Integration Testing
2005
1
JAD
2011
1
JIRA
0
1
MS TFS
2021
1
Peoplesoft
2010
1
Regression Testing
2005
1
SaaS
2016
1
SDLC
0
1
SQA-TEST
2005
1
System Analysis
0
1
System Testing
2012
1
UI
2011
1
Visual Studio
2021
1
Wireframing
2011
1