• LAN/WAN Troubleshooting switches, routing, access lists, and routing protocols.(Cisco IOS, NXOS)
• Cisco Wireless lightweight access points, controllers and Prime Infrastructure monitor.
• Netscout and Gigamon aggregator configuration and filter (map) engineering
• Netscout sniffer platform analyst- nGeniusOne, UMC, Infinistream console
• Knowledge of the OSI model and network media to maintain, upgrade, and improve performance
• Patient troubleshooter with an analytical mind
• Excellent multitasking ability; able to keep many projects running smoothly
• Visio experience for accurate documentation.
• PC (software and hardware) installation, testing, maintenance, repair, upgrading, and management
• Apple user at home. Familiar with Airport and Mac platforms and OS.
• Self-motivated and goal-oriented, eager to see objectives accomplished efficiently.

CERTIFICATIONS:

• ITIL V3
• Cisco Certified Network Associate (CCNA) October, 2007- expired April 2013
• CompTIA Network+ Certified- Network support and implementation
• CompTIA A+ Certified- PC technician (Hardware and OS)