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Bobbie
bobbiembass@gmail.com
901-734-4442
Cordova, TN 38016
Experienced Business Analyst, Technical Writer and Project Coordinator
19 years experience W2
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Summary

  • Experienced Business Analyst for Fortune 100 Companies by supporting, testing, tracking projects, writing business requirements, procedures, training presentations, user acceptance training, definition documents, creating infrastructure drawings, and process flows.
  • Outstanding communication and interpersonal skills both written and verbal, with proven ability to bridge the gap between technical and non-technical personnel
  • Extensive project management experience, defining budgets, procurement, expediting, contract administration and negotiation, scheduling and coordination of deliverables, AR/AP, and in the implementation of a project management system.

Experience
Technical Writer / Trolley
Information Technology
Mar 2016 - Jun 2016
  • Documented and edited procedures to operate, inspect and maintain Trolley's according to standards. Edited, standardized, or made changes to material prepared by other writers or establishment personnel.
Technical Writing
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Business Analyst / Online Digital Marketing
Information Technology
Dec 2014 - Oct 2015
  • Documented and tested FedEx ship system for the creation of business requirements, definition documents, process flows, preferences and procedures for the enhancement of FedEx Ship. Owner of Enterprise Access Controls and Integration SharePoint.
Business Analysis Business Requirements MS SharePoint
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Security Analyst / Access Management
Information Technology
Apr 2014 - Jun 2014
  • Supported user security access in Remedy and JDE Solutions (systems) within the ServiceMaster enterprise.
Security Analyst BMC Remedy Enterprise Security
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Inventory Analyst / Inventory Management
Information Technology
Dec 2013 - Feb 2014
  • Inventory Analyst to eliminate excess inventory of hand held devices. Participated in weekly project assessment meetings. Located half of a million dollars in missing inventory and diagnosed process discrepancies, and software issues within the Inventory Management tracking system.
Inventory Management
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Sr. Business Analyst
Sep 2012 - May 2013
Technical Lead and Help Desk Support / Information Security Data Protection Support users of the FedEx enterprise internal network vulnerability and detection system by advising how to resolve vulnerabilities. Supported Developers by testing and reporting system issues and recommended enhancements. Wrote training presentations for outsourcing vendor. Created monthly status reports for distribution to V.P.'s, Directors and Managers.
Business Analysis
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Business Analyst / Network Infrastructure
Information Technology
Jul 2012 - Dec 2012
Inventoried circuits, processed disconnections, created database of worldwide circuits and maintained SharePoint. Created infrastructure diagrams for V.P.
Business Analysis Network Infrastructure
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Business Analyst / Media Consultant
Jan 2012 - Jul 2012
Created diagrams of Engineering Infrastructure. Wrote procedures and created Wiki's for Avaya Tele-Communications equipment and Kronos Time and Attendance system. Maintained SharePoint.
Business Analysis
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Apr 2011 - Dec 2011
No skills were added
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Sr. Knowledge Base Analyst
Sep 2009 - Apr 2011
Dell / Enterprise Help Desk Supported the training of new help desk agents and supported Transition Team during Boeing's Enterprise Help Desk transition to Dell. Participated in daily meetings with project team, identified gaps in knowledge base and wrote procedures to solve issues. Decreased call handle time by re-organizing top call drivers in knowledge base for fast access by agents.
No skills were added
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Business Analyst / Network Engineering
Information Technology
May 2009 - Sep 2009
Supported Project Managers and Network Engineers with the creation and revision of project plans, Enterprise IT, VOIP components, Cisco routers and switch diagrams.
Cisco Network Engineer Routers Business Analysis VoIP
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Business Analyst / Software Engineering
Information Technology
May 2007 - Jun 2008
Analyst for new internet based background screening system. Analyzed business requirements, documented training presentation, specifications and change requests. Assisted QA by testing and verifying bug fixes. Responded to RFP's from potential clients.
Business Analysis Software Engineer
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Business Analyst / Network Business Solutions and Program Management
Information Technology
Jan 2006 - Dec 2006
Analyst for Documenting LDAP Network Engineering procedures. Met with Engineers and documented procedures for ISO9001 compliance project. Supported Director with special projects and in the creation of a vendor and donation database to support the FedEx Liver Foundation Gala. Coordinated and facilitated Team building event to benefit the five year old patients @ LeBonheur Children's hospital.
Compliance Program Management Business Analysis Network Engineer Project Management
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Business Analyst / Network Engineering
Information Technology
Sep 2005 - Jan 2006
Modified engineering drawings and documented procedures of new medical device "Vein Viewer". Managed and facilitated RFP presentations from potential vendors for new start up company.
Business Analysis Network Engineer
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Director's Assistant
Oct 2004 - Jul 2005
Provided project management support for the design and construction of hotels and casinos.
Project Management
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Technical Writer / Worldwide Finance and Global Travel
Jul 2002 - Jul 2004
Supported Project Managers with the implementation of five Worldwide Finance Shared Service Centers. Extrapolated accounting procedures provided by entities and created comparison summaries of all procedures. Documented Latin American PeopleSoft Accounting procedures and assisted with the training of bi-lingual employees. Tested and revised Worldwide Accounting and Collection System procedures manual. Updated yearly rates and amenities for hotels within the Global Travel Hotel portal. Located venues and negotiated contracts for special events for the company. Hilton
No skills were added
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Project Coordinator / Design and Construction
May 1995 - Feb 2000
Provided project management support for the design and construction of hotels and casinos. Procured furniture, fixtures, carpet and supplies for fast track projects, expedited orders, performed contract administration and created budgets. Facilitated selection and Implementation of Primavera Project Management and Expedition Contract Control Software. Traveled to projects and assisted architects with preparing casino/hotels for opening. Supported Director of Regulatory with creation of Capital Policies. Managed and facilitated procurement of supplies for Memphis in May BBQ contest. Facilitated Adopt a School events and was recipient of the Volunteer of the year award.
Primavera Project Coordinator Project Management
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Network Specialist / Network Engineering and Operations Help Desk
May 1994 - May 1995
Analyzed failures and provided engineering support for commercial reservation system, LAN/WAN, satellite hub, routers and telecommunication equipment and updated ticketing system with steps taken for resolution.
LAN WAN Routers Network Engineer
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Technical Writer / Training Designer / Training and Development
May 1988 - May 1991
Technical Writer of computer assisted training and procedural manuals for hotel management and worldwide reservation systems. Tested system and reported issues to Quality Assurance.
No skills were added
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Web Master
May 1988 - May 1988
Center Memphis, TN
No skills were added
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The Technical Manager - Christian Brothers University
May 1988 - May 1988
Introduction to Local Area Networks - Christian Brothers University The Technical Manager - Christian Brothers University
Project Management
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May 1988 - May 1988
No skills were added
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May 1988 - May 1988
No skills were added
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May 1988 - May 1988
No skills were added
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May 1988 - May 1988
No skills were added
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May 1988 - May 1988
No skills were added
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May 1988 - May 1988
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Information Technology
Southwest TN Community College 1995
Communications
University of Memphis 1992
Communications
Christian Brothers University 1990
Skills
Project Management
2006
6
Primavera
2000
5
Project Coordinator
2000
5
Business Analysis
2015
3
Network Engineer
2009
2
LAN
1995
1
Routers
2009
1
Software Engineer
2008
1
WAN
1995
1
BMC Remedy
2014
1
Business Requirements
2015
1
Cisco
2009
1
Compliance
2006
1
Enterprise Security
2014
1
Inventory Management
2014
1
MS SharePoint
2015
1
Network Infrastructure
2012
1
Program Management
2006
1
Security Analyst
2014
1
Technical Writing
2016
1
VoIP
2009
1