Project: MasterPass Wallet Onboarding

Description: MasterPass is a digital wallet service proivided by MasterCard. MatserPass Wallet Onboarding project allows business users to onboard a new client for MasterPass wallet services. The Project created in Pega PRPC enables case management for easy tracking of the request, flows and approvals to complete the onboarding process.

Responsibilities:

• Attend requirement and design walkthrough sessions with business users.
• Create cases using case designer, create Data pages, configure stages in flows and create data types for storing data within Pega.
• Create Class structure, Primary process flows, flow actions, sections, decision rules & activities.
• Configuring work baskets, Access roles, access groups & privileges.
• Creating data model, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Conduct daily status calls, review the code, resolve any technical issues & ensure code quality.
• Interacting with the stake holders to keep them up to date with the progress.

Environment:

PEGA PRPC 7.1, WebSphere Application Server and Oracle DB server.

Project: MDES

Description: MDES enables MasterCard account holders to digitize their cards so that customers can make payments using their mobile phones. MDES enables contactless and in-app payments using the customers mobile. MDES introduces tokens as an extra layer of protection to prevent fraud transactions in case the card is compromised.

Responsibilities:

• Attend requirement and design walkthrough sessions with business users.
• Analyze the existing functionalities and add new functionalities as per the business requirement.
• Create process flows, flow actions, sections, decision rules & activities.
• Configuring work baskets, Access roles, access groups & privileges.
• Creating report definitions, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Conduct daily status calls, review the code, resolve any technical issues & ensure code quality.
• Interacting with the stake holders to keep them up to date with the progress.

Environment:

PEGA PRPC 6.3, WebSphere Application Server and Oracle DB server.

Project: Performance tuning & Service improvements

Description: Pega CS and Pega Retail are Pega PRPC applications used by TUI for handling customer complaints & feedback. TUI has inhouse team ASW to mange the service delivery part of various type of applications including Pega PRPC while software development being handled by a vendor. ASW team is responsible for deployments of the application, incident management, service availability, performance monitoring and house keeping activities. As part of the engagement it was required to analyse the existing process & activites and address the gaps, provide performance and tuning improvements for the pega application there by acquiring the Pega Projects from the vendor virtusa.

Responsibilities:

• Provide performance, tuning improvements and recommendations for the Pega application focused primarily on acquiring projects from Pega PRPC vendor Virtusa.
• Provide script based deployment for Pega applications there by eliminating human errors and automating the deployment process.
• Setup and configure AES to monitor & analyze performance and health indicators using which the Pega application can be monitored for performance and availability issues.
• Keep the management up to date with the progress.

Environment:

PEGA PRPC 6.3, CPM, JBOSS Application Server, Oracle DB server.

Project: ECM NFT

Description: NFT is one of the critical phases in SDLC. The application is tested for performance, endurance and scalability using various types of NFT test. During NFT phase performance issues has to be identified and resolved.

Responsibilities:

I was responsible in handling End-To-End performance testing of multiple projects. Identify issues and provide performance improvements and provide fixes for the issues. Help team members to analyze the issue and address them. Keeping track of the NFT phase and provide updates to the stake holders.

Environment:

PEGA PRPC 6.2, CPM, Web Sphere Application Server, DB2 Server.

Project: Representative Access process

Description: Representative Access (RA) is the common term used where a customer requires another person to have access to their account for a particular reason. A representative who would like to have access to a customer’s (donor’s) account must provide legal documentation (or in the case of 3rd Party or transaction only access a letter of instruction). Representative Access Process proveds a consolidated RA case (on Pega) with all relevant information attached, Workflow process prompts to guide the user through the steps to be performed for faster hand-offs from the PoA team to other business units.

Responsibilities:

• Creating Primary process flows, flow actions, sections, decision rules & activities.
• Configuring work baskets, roles, access groups & operator
• Creating data model, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Review the code, resolve any technical issues & ensuring code quality.
• Interacting with the stake holders to keep them up to date with the progress.

Environment:

PEGA PRPC 6.2, CPM, Web Sphere Application Server, DB2.

Project: DSAR - Data Subject Access Request

Description: In UK, individuals have the right to request a copy of information held about them by LBG, on payment of a fee, this is known as a DSAR (Data Subject Access Request) under the Data Protection Act (DPA). DSARs have to be responded to within 40 days of receipt and the ICO (Office of the Information Commissioner) can apply large penalties if compliance is not met. DSAR process ensures DSAR cases being created are tracked and reported on. The key benefits of implementing a DSAR Process are to a consolidated DSAR case (on Pega) with all relevant information attached, automatic rules to decide what the next steps are, based on the category and the information received (e.g. cases pended if more information is needed or cheque missing etc.), SLA’s managed automatically and cases flagged up if they need attention & Customer data and product holdings data automatically populated (from OCIS) – information about other non-OCIS products can be entered manually.

Responsibilities:

• Creating Primary process flows, flow actions, sections, decision rules & activities.
• Configuring work baskets, roles, access groups & operator Ids.
• Creating data model, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Review the code, resolve any technical issues & ensuring code quality.
• Interacting with the stake holders to keep them up to date with the progress.

Environment:

PEGA PRPC 6.2, CPM, Web Sphere Application Server, DB2.

Project: Bereavement Process

Description: Pega Bereavement Process for the Bereavement Unit provides a guided process to ensure that data is captured, validated and checks are carried out to ensure that all tasks within the bereavement process are completed. System driven workflow guides the end users through the process to ensure consistency of approach (and therefore service) across the group. The unit has End to end process visibility within the Bereavement Unit.

Responsibilities:

• Creating Primary process flows, flow actions, sections, decision tables and Validations.
• Creating data model, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Review the code, resolve any technical issues & ensuring code quality.
• Interacting with the stake holders to keep them up to date with the progress.

Environment:

PEGA PRPC 6.2, CPM, Web Sphere Application Server, DB2.

Project: MEM

Description: Member Experience Management is a Healthcare CRM product developed in Pega 6.2 catering to multiple clients. The CRM product is built on top of frameworks such as CPMHC, ISPM and GSPM. The key sub functions include Lead management, Quote capture, Product/Policies management and Account/Contact management. The customer has the capability to view list of eligible plans, compare them and choose the desired medical and dental plans. Once the plan is chosen it will be approved, revised or rejected by the reviewer.

Responsibilities:

• Involved in developing Integration SOAP service.
• Developing User Interface using sections, harness, layouts and properties
• Implementing business logic using flows, flow actions, activities, decision trees, decision tables and custom rule forms.
• Creating the development environment by installing Pega PRPC 6.2 on Tomcat web server with MS SQL Server 2008. Installing CPMHC, GSPM and ISPM frameworks.
• Testing, debugging and bug fixing of the application.

Environment:

PEGA PRPC 6.2, CPMHC, ISPM, GSPM, Microsoft Visio 2010, MS SQL Server 2008, Tomcat 6.

Project: Auto ROME

Description: The AutoROME system is a BPM application developed using Pega PRPC 6.1. The system helps Personal Financial Consultants apply for Deposit accounts, Cards & Unsecured Lending products (Credit cards, Debit cards, EasiCredit and ExtraCash loans) for branch walk-in customers via the branch network. Through the deployment of a new sharable application process on the AutoRome desktop, walk-in are guided through the process of selecting the most appropriate lending product with straight through processing (STP) approval and fulfillment happening at the point of customer interaction.

Responsibilities:

• Interacting with the customer and business IT gathering use case requirements & gaining overall understanding of the Business Process at Onsite.
• Developing custom Rule Forms, Activities, Data Tables & user interfaces which involves harness, layouts, sections and properties.
• Involved in developing flows, flow actions and SOAP based web services.
• Testing, debugging and bug fixing of the application.

Environment:

PEGA PRPC 6.1, CPM, Microsoft Visio 2010, MS Sql Server 2010, Web logic 10.2

Project: IWST

Description: Intelligent Web Service Testing tool is a Pega application which automates the testing of webservices built in other applications. The application has the capability to run test process as a batch which can be scheduled weekly or daily based upon the requirement.

Responsibilities:

• Involved in developing Integration connectors.
• Implementing business logic using activities, decision trees and declarative expressions.
• Testing, debugging and bug fixing of the application.

Environment:

PEGA PRPC 5.5, Oracle 9i, TOAD.

Project: Firstpoint

Description: Firstpoint is the CBA Group-Wide system for recording and managing customer feedback, including complaints and compliments. The CBA customers can directly login to CBA website and register a complaint/compliment themselves or they can call, mail,fax the customer care executive to record the complaint/compliment. The system has three types of user FronLine user, FrontLine manager and GCR. The FL User can create complaint, compliment & tasks and monitor their cases in my cases tab. Complaints can be escalated to FL Manager or GCR. The FL Manager and GCR can create and as well as monitor cases of the FL Users thru Dashboard and can delegate his authority to others.

Responsibilities:

• Study and analyze the use case requirements & gaining overall understanding of the application.
• Developing user interfaces which involves harness, layouts, sections and properties.
• Involved in developing flows, activities and Data Tables.
• Developing summary and list view reports for displaying data interactively for users.
• Testing, debugging and bug fixing of the application.

Environment:

PEGA PRPC 5.5, Microsoft Visio 2003, Oracle 9i, TOAD.

Project: CaSS

Description: The Calculation and Simulation Solution (CaSS) is a system used by the Common Wealth Bank of Australia (CBA) for calculation of all consumer lending product related data, fees & charges related to loan, loan amount and repayment calculation. The application processes the incoming request and calculates the fees based up on the loan amount, securities pledged & other criterias and sends back the request as a web service.

Responsibilities:

• Involved in developing Integration SOAP service.
• Involved in developing SQL connector for interacting with oracle database.
• Implementing business logic using activities, decision trees and declarative expressions.
• Testing, debugging and bug fixing of the application.

Environment:

PEGA PRPC 5.4, Oracle 9i, TOAD.

Project: DELS Enterprise learning management system

Description: DELS Enterprise learning management system is a user-friendly, pleasant interface, and an integrated full-fledged learning management system catering for both the students and the staff of the university. It consists of various modules such as admin module, staff module and students module.

Responsibilities:

• Involved in developing front end using JSP.
• Involved in developing business logic and Data Access Object layer.
• Involved in implementing unit test cases and executing it.

Environment:

JSP, Servlets, Struts1.2, Tomcat 5.0, Oracle8i, Eclipse3.3

Project: SDB - Sales Dash Board System

Description: Sales Dashboard System is a web-based system, which tracks the performance of the Unit Manager, Advisor and their Induction Process and displays the results as a Dash Board where the users (Unit Manager/ Sales Manager) can view the status. Sales Dashboard System includes ability to setup Contest, ability to view and track the team performance, ability to track the recruitment process and ability to track the goal sheet. The SDB enables the front line sales team to increase their productivity.

Responsibilities:

• Involved in developing front end using JSP.
• Involved in developing business logic and Data Access Object layer.
• Involved in implementing unit test cases and executing it.

Environment:

JSP, Servlets, Struts1.2, Tomcat 5.0, Oracle8i, Eclipse3.3

Project: Optagelse

Description: Optagelse is a web application developed for the Denmark government. The application maintains all the educational institutions information such as schools, colleges and universities. The citizens have to get information of the various courses offered and can apply for their desired courses through the web application. The educations include Degree courses, UpperSecondary education and Vocational education. The system provides easy to use interface with rich content developed using the Java Server Faces technology.

Responsibilities:

• Involved in developing front end using JSF.
• Involved in providing service implementations for web services.
• Involved in implementing unit test cases and executing it.

Environment:

• JSF, Icefaces, Web services, Java, Hibernate, Web Logic 9.2, Oracle 9i, Eclipse 3.3.