Summary
Career Have expertise in designing, developing and maintaining BPM & BRE applications across domains like Banking, Insurance and Health care using Pega PRPC and Java/J2EE. Have got awards like Pat on the back and Trailblazer and appreciations during my career. Played an important technical consultant role at onsite in acquiring Pega PRPC projects for Wipro from vendor Virtusa while working for TUI customer. Have expertise in realizing DevOps in Pega PRPC. Summary:
• Over 9+ years of Professional Experience in technologies like Pega PRPC, Java & J2EE.
• Engage with clients to understand business requirements. Analyze and transform complex business functionalities to simple and robust Pega process flows and rules which are easy to manage and change with business requirements.
• Utilize Pega 7 features such as using case designer to create cases, create Data pages, configure stages in flows and create data types for storing data within Pega.
• Good experience in creating class structures, activities, Process flows, decision rules, user interface design, reports and integration services.
• Develop applications which conform to Pega Guardrails and Pega best practices using PAL, PLA, SMA, DB trace etc to assess quality and performance of the application.
• Setup and configure AES to monitor & analyze performance and health indicators from multiple Pega BPM systems using which the Pega application can be monitored for performance and availability issues.
• Setup Pega Automated Unit tests.
• Handle end-to-end performance testing for Pega Projects. Provide recommendations to improve performance and scalability of the application and make sure application conforms to all non-functional requirements.
• Have expertise in using Java/J2EE technologies such as Struts 1.2, JSF and Hibernate with good object oriented programming skills. Technical Certifications
• Pega Certified Senior System Architect 6.2 - CSSA
• Pega Certified System Architect 5.5 - CSA
• Sun Certified Programmer for Java 5 - SCJP Skills Summary Technologies Pega PRPC 7.1, 6.2, 6.1, 5.5 & 5.4, J2EE, Java, Struts 1.2, JSF & Hibernate. Frameworks CPM, ISPM, GSPM. Qualifications
• B.Tech - Information Technology
- Technical Lead
- Information Technology
- Mar 2016 - Feb 2016
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Project: MasterPass Wallet Onboarding Description: MasterPass is a digital wallet service proivided by MasterCard. MatserPass Wallet Onboarding project allows business users to onboard a new client for MasterPass wallet services. The Project created in Pega PRPC enables case management for easy tracking of the request, flows and approvals to complete the onboarding process. Responsibilities:
• Attend requirement and design walkthrough sessions with business users.
• Create cases using case designer, create Data pages, configure stages in flows and create data types for storing data within Pega.
• Create Class structure, Primary process flows, flow actions, sections, decision rules & activities.
• Configuring work baskets, Access roles, access groups & privileges.
• Creating data model, list views and SLAs.
• Breakup the task in to sub tasks and assigning it to the developers.
• Conduct daily status calls, review the code, resolve any technical issues & ensure code quality.
• Interacting with the stake holders to keep them up to date with the progress. Environment: PEGA PRPC 7.1, WebSphere Application Server and Oracle DB server.
- Consultant
- Information Technology
- Jul 2014 - Apr 2015
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Project: Performance tuning & Service improvements Description: Pega CS and Pega Retail are Pega PRPC applications used by TUI for handling customer complaints & feedback. TUI has inhouse team ASW to mange the service delivery part of various type of applications including Pega PRPC while software development being handled by a vendor. ASW team is responsible for deployments of the application, incident management, service availability, performance monitoring and house keeping activities. As part of the engagement it was required to analyse the existing process & activites and address the gaps, provide performance and tuning improvements for the pega application there by acquiring the Pega Projects from the vendor virtusa. Responsibilities:
• Provide performance, tuning improvements and recommendations for the Pega application focused primarily on acquiring projects from Pega PRPC vendor Virtusa.
• Provide script based deployment for Pega applications there by eliminating human errors and automating the deployment process.
• Setup and configure AES to monitor & analyze performance and health indicators using which the Pega application can be monitored for performance and availability issues.
• Keep the management up to date with the progress. Environment: PEGA PRPC 6.3, CPM, JBOSS Application Server, Oracle DB server.
- Technical Lead
- Information Technology
- Dec 2013 - Jul 2014
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ECM NFT Description: NFT is one of the critical phases in SDLC. The application is tested for performance, endurance and scalability using various types of NFT test. During NFT phase performance issues has to be identified and resolved. Responsibilities: I was responsible in handling End-To-End performance testing of multiple projects. Identify issues and provide performance improvements and provide fixes for the issues. Help team members to analyze the issue and address them. Keeping track of the NFT phase and provide updates to the stake holders. Environment: PEGA PRPC 6.2, CPM, Web Sphere Application Server, DB2 Server.
- Module Lead
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- Apr 2013 - Jun 2013
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Project: MEM Description: Member Experience Management is a Healthcare CRM product developed in Pega 6.2 catering to multiple clients. The CRM product is built on top of frameworks such as CPMHC, ISPM and GSPM. The key sub functions include Lead management, Quote capture, Product/Policies management and Account/Contact management. The customer has the capability to view list of eligible plans, compare them and choose the desired medical and dental plans. Once the plan is chosen it will be approved, revised or rejected by the reviewer. Responsibilities:
• Involved in developing Integration SOAP service.
• Developing User Interface using sections, harness, layouts and properties
• Implementing business logic using flows, flow actions, activities, decision trees, decision tables and custom rule forms.
• Creating the development environment by installing Pega PRPC 6.2 on Tomcat web server with MS SQL Server 2008. Installing CPMHC, GSPM and ISPM frameworks.
• Testing, debugging and bug fixing of the application. Environment: PEGA PRPC 6.2, CPMHC, ISPM, GSPM, Microsoft Visio 2010, MS SQL Server 2008, Tomcat 6.
- Module Lead
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- Dec 2011 - Jul 2012
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Project: Auto ROME Description: The AutoROME system is a BPM application developed using Pega PRPC 6.1. The system helps Personal Financial Consultants apply for Deposit accounts, Cards & Unsecured Lending products (Credit cards, Debit cards, EasiCredit and ExtraCash loans) for branch walk-in customers via the branch network. Through the deployment of a new sharable application process on the AutoRome desktop, walk-in are guided through the process of selecting the most appropriate lending product with straight through processing (STP) approval and fulfillment happening at the point of customer interaction. Responsibilities:
• Interacting with the customer and business IT gathering use case requirements & gaining overall understanding of the Business Process at Onsite.
• Developing custom Rule Forms, Activities, Data Tables & user interfaces which involves harness, layouts, sections and properties.
• Involved in developing flows, flow actions and SOAP based web services.
• Testing, debugging and bug fixing of the application. Environment: PEGA PRPC 6.1, CPM, Microsoft Visio 2010, MS Sql Server 2010, Web logic 10.2
- Module Lead
- Information Technology
- May 2011 - Dec 2011
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Project: IWST Description: Intelligent Web Service Testing tool is a Pega application which automates the testing of webservices built in other applications. The application has the capability to run test process as a batch which can be scheduled weekly or daily based upon the requirement. Responsibilities:
• Involved in developing Integration connectors.
• Implementing business logic using activities, decision trees and declarative expressions.
• Testing, debugging and bug fixing of the application. Environment: PEGA PRPC 5.5, Oracle 9i, TOAD.
- Developer
- Information Technology
- Nov 2008 - Mar 2010
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Project: DELS Enterprise learning management system Description: DELS Enterprise learning management system is a user-friendly, pleasant interface, and an integrated full-fledged learning management system catering for both the students and the staff of the university. It consists of various modules such as admin module, staff module and students module. Responsibilities:
• Involved in developing front end using JSP.
• Involved in developing business logic and Data Access Object layer.
• Involved in implementing unit test cases and executing it. Environment: JSP, Servlets, Struts1.2, Tomcat 5.0, Oracle8i, Eclipse3.3 *
- Developer
- Information Technology
- Apr 2008 - Oct 2008
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Project: SDB - Sales Dash Board System Description: Sales Dashboard System is a web-based system, which tracks the performance of the Unit Manager, Advisor and their Induction Process and displays the results as a Dash Board where the users (Unit Manager/ Sales Manager) can view the status. Sales Dashboard System includes ability to setup Contest, ability to view and track the team performance, ability to track the recruitment process and ability to track the goal sheet. The SDB enables the front line sales team to increase their productivity. Responsibilities:
• Involved in developing front end using JSP.
• Involved in developing business logic and Data Access Object layer.
• Involved in implementing unit test cases and executing it. Environment: JSP, Servlets, Struts1.2, Tomcat 5.0, Oracle8i, Eclipse3.3
- Developer
- Information Technology
- Nov 2007 - Mar 2008
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Project: Optagelse Description: Optagelse is a web application developed for the Denmark government. The application maintains all the educational institutions information such as schools, colleges and universities. The citizens have to get information of the various courses offered and can apply for their desired courses through the web application. The educations include Degree courses, UpperSecondary education and Vocational education. The system provides easy to use interface with rich content developed using the Java Server Faces technology. Responsibilities:
• Involved in developing front end using JSF.
• Involved in providing service implementations for web services.
• Involved in implementing unit test cases and executing it. Environment:
• JSF, Icefaces, Web services, Java, Hibernate, Web Logic 9.2, Oracle 9i, Eclipse 3.3.
