Manage the day-to-day operations of the company, with emphasis on leadership, technology, program and project management. Led in the effort to create a Remote Monitoring and Management system to support customer’s networks, help desk and disaster recovery requirements. Manage various infrastructure projects, SharePoint implementations, CRM projects and full SDLC (Scrum) projects, manage proposals, contract negotiations, and manage contract administration. Perform as program and project manager, identify personnel requirements, develop job descriptions, research salaries, and personally recruit and subsequently train and manage teams consisting of team leads, recruiters, systems engineers, SharePoint architects and developers, administrators, PC techs, IA personnel and software developers for various projects as well as managed services activities. Active in budget creation and maintenance, P/L goals and vision for company. Develop and maintain vendor relationships. Provide direct hands-on customer support and project management support in defining, costing, pricing and delivering HW and SW requirements.

Program Manager for a traffic signal violations processing program wherein I provide leadership, governance, tracking and client relations for team of Traffic Camera Violation processers under a long-term contract. Cities and Counties include: Orange County, Osceola County, Ocoee, Apopka, Boca Raton, Miami Gardens, Tamarac, Davie, Ft. Lauderdale, Temple Terrace, Homestead, Palm Coast, Lakeland, FL and Memphis, TN.

Provided project management for multiple projects including IT, Operations and Facilities including: McKesson Inventory Control implementation at 22 Clinic locations and the Supply Center. For a Salesforce CRM project, I developed the requirements, wrote the RFP, provided demos, negotiated pricing, developed the project plan and go-live timeline, worked with the third-party developer throughout the implementation for a Centralization/Call Center project for Marketing and Customer Service to provide patient intake and outreach for screenings. Co-managed HeatlhGrid patient outreach project, including CareNotify (IVR & text messaging), Mobile Check-in, Care Coordination, HEDIS, Patient Survey, Patient Forms Completion and CoPay systems implementation at all locations. Also managed a medical records scanning/archiving project to scan patient records less than 10 years old.

Recruited for and directed three infrastructure improvement projects including the installation of structured cabling, wireless access points, VoIP phones and POE switches. The third project included the installation of patient monitoring devices for each bed and associated A/V equipment at all nursing stations, along with the cabling and rack mounted receivers to support them. All projects delivered on-time, within budget, and received high customer accolades.

Completed a contract as a US Project Manager for global IFS projects at PwC in Tampa. Part of a global management team, (US/UK), managing a SW migration/PC refresh project to include upgrading and implementing SCCM 2012, Windows Server and desktop OS, Office 2013, Java, IE11 and Notes 9. I managed a global (US/UK/India) team of software analysts and testers in order to test and certify the compatibility of over 1100 SW applications. For that I worked with Technical Design Authorities to determine the host requirements and with HP directly to purchase a new ESXi cluster to house over 500 VMs to distribute to the “super-users” in each organizational unit to provide the testing. If an application was determined to be incompatible, then I created a mitigation plan, which might include the re-building of the application. That would initiate the SW Development (Scrum) team to rapidly develop the replacement application. My role (Scrum Master) was to make sure all of that took place in the most expedient and efficient manner.

• Recruited for and project managed desktop rollout of over 500 workstations and printers for DTAG locations throughout Central Florida, including 3 Orlando airport locations, Tampa airport, Daytona airport, Melbourne airport, and Cape Canaveral cruise ship port. Provided ongoing field desk side break/fix support for workstations and printers. Provided site surveys, installations and support of Wi-Fi mesh networks and routers at same airports and locations throughout Central Florida. Always exceeded customer expectations, delivered ahead of schedule.

Provided, outsourced, on-call IT Management. Designed and installed voice and data infrastructure. Provided structured cabling, Nortel telephony system, Installed Windows servers, SQL server, Exchange and desktops. Provided remote and on-site system administration and desktop support for Orlando office.