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Jeffrey
jstrobach@cfl.rr.com
407-658-9336
2942 Rivers End Road
Orlando, FL 32817
Scrum Master/ Project Manager
21 years experience W2
1
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Average rating
138
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Summary

  • Results oriented, solid leader with I.T. operations and governance, program, project and service delivery management experience with emphasis on client focused goals.
  • Excellent understanding of enterprise infrastructure, including network, wireless, cloud, BDR and security, as well as software development project management in Waterfall and Agile (Scrum) environments. Track record delivering projects on-time and within budget.
  • In-depth practical knowledge and experience in stakeholder communication, strategy, project scope planning, resource planning and staffing, budgets, issues, risk, quality, change management, benefits tracking and status reporting, creating RFPs, managing SOW orders and vendor management.
  • Strong managerial skills resulting in cross-functional team building, capability of aligning cross purpose agendas, multi-level motivational management, performance management, reviewing and successful completion of mid-sized and large projects.
  • Expertise in the following areas: operations management, I.T. management, voice/data/security infrastructure, network design and implementation, Wi-Fi, security cameras, A/V, VoIP, desktop rollouts, call center and help desk management. Expert in SharePoint implementations & migrations, Exchange upgrades & migrations, managing full SDLC projects, mobile app development, cloud solutions and cloud backup and disaster recovery solutions, and information assurance.

Experience
Project Manager/Scrum Master
Information Technology
Mar 2000 - present

Manage the day-to-day operations of the company, with emphasis on leadership, technology, program and project management. Led in the effort to create a Remote Monitoring and Management system to support customer’s networks, help desk and disaster recovery requirements. Manage various infrastructure projects, SharePoint implementations, CRM projects and full SDLC (Scrum) projects, manage proposals, contract negotiations, and manage contract administration. Perform as program and project manager, identify personnel requirements, develop job descriptions, research salaries, and personally recruit and subsequently train and manage teams consisting of team leads, recruiters, systems engineers, SharePoint architects and developers, administrators, PC techs, IA personnel and software developers for various projects as well as managed services activities. Active in budget creation and maintenance, P/L goals and vision for company. Develop and maintain vendor relationships. Provide direct hands-on customer support and project management support in defining, costing, pricing and delivering HW and SW requirements.

MS SharePoint Scrum Project Management Scrum Master Contract Negotiations CRM Program Management SDLC MS Visio Disaster Recovery
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Program Manager
Information Technology
Dec 2013 - present

Program Manager for a traffic signal violations processing program wherein I provide leadership, governance, tracking and client relations for team of Traffic Camera Violation processers under a long-term contract. Cities and Counties include: Orange County, Osceola County, Ocoee, Apopka, Boca Raton, Miami Gardens, Tamarac, Davie, Ft. Lauderdale, Temple Terrace, Homestead, Palm Coast, Lakeland, FL and Memphis, TN.

Program Management Project Management
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Project Manager
Healthcare
Jan 2016 - Aug 2016

Provided project management for multiple projects including IT, Operations and Facilities including: McKesson Inventory Control implementation at 22 Clinic locations and the Supply Center. For a Salesforce CRM project, I developed the requirements, wrote the RFP, provided demos, negotiated pricing, developed the project plan and go-live timeline, worked with the third-party developer throughout the implementation for a Centralization/Call Center project for Marketing and Customer Service to provide patient intake and outreach for screenings. Co-managed HeatlhGrid patient outreach project, including CareNotify (IVR & text messaging), Mobile Check-in, Care Coordination, HEDIS, Patient Survey, Patient Forms Completion and CoPay systems implementation at all locations. Also managed a medical records scanning/archiving project to scan patient records less than 10 years old.

Scrum Master Scrum Project Management Program Management CRM RFP Project Planning
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Project Manager/Scrum Master
Healthcare
Mar 2013 - Dec 2015

Recruited for and directed three infrastructure improvement projects including the installation of structured cabling, wireless access points, VoIP phones and POE switches. The third project included the installation of patient monitoring devices for each bed and associated A/V equipment at all nursing stations, along with the cabling and rack mounted receivers to support them. All projects delivered on-time, within budget, and received high customer accolades.

Project Management Scrum Master Scrum
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Project Manager
Information Technology
Feb 2014 - Aug 2014

Completed a contract as a US Project Manager for global IFS projects at PwC in Tampa. Part of a global management team, (US/UK), managing a SW migration/PC refresh project to include upgrading and implementing SCCM 2012, Windows Server and desktop OS, Office 2013, Java, IE11 and Notes 9. I managed a global (US/UK/India) team of software analysts and testers in order to test and certify the compatibility of over 1100 SW applications. For that I worked with Technical Design Authorities to determine the host requirements and with HP directly to purchase a new ESXi cluster to house over 500 VMs to distribute to the “super-users” in each organizational unit to provide the testing. If an application was determined to be incompatible, then I created a mitigation plan, which might include the re-building of the application. That would initiate the SW Development (Scrum) team to rapidly develop the replacement application. My role (Scrum Master) was to make sure all of that took place in the most expedient and efficient manner.

Project Management Global Management Scrum desktop migrations Windows Server
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References
Average Rating

1 recommendation
Project Manager
Information Technology
Jun 2006 - Dec 2012
  • Recruited for and project managed desktop rollout of over 500 workstations and printers for DTAG locations throughout Central Florida, including 3 Orlando airport locations, Tampa airport, Daytona airport, Melbourne airport, and Cape Canaveral cruise ship port. Provided ongoing field desk side break/fix support for workstations and printers. Provided site surveys, installations and support of Wi-Fi mesh networks and routers at same airports and locations throughout Central Florida. Always exceeded customer expectations, delivered ahead of schedule.
Project Management Site Surveys Bourne
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Project Manager
Information Technology
Jan 2003 - Jan 2011

Provided, outsourced, on-call IT Management. Designed and installed voice and data infrastructure. Provided structured cabling, Nortel telephony system, Installed Windows servers, SQL server, Exchange and desktops. Provided remote and on-site system administration and desktop support for Orlando office.

Project Management System Administration Windows Server SQL
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Manager
Jan 2004 - Jan 2007
Provided project management site surveys structured cabling installations and support of Wi-Fi mesh networks resorts throughout Florida. Statewide I.T. Manager Manufacturing Technology Center (FMTC), Orlando, Florida
Project Management Site Surveys
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Edit Skills
Non-cloudteam Skill
Education
Related Courses
Project Management, 2002 A
Scrum Master, A
Certifications
Certificates and Software Expertise
Project Management Certifications - Villanova University
CompTIA Project+
PMP Certification, PMI - currently reviewing latest PMBOK 5th Edition courseware to test for certifi
Master Certified (SMC)
Dell Sales Certified Workstations Desktops Laptops Networking Products
Cisco Sales Certified
VMware Sales Certified
Skills
Project Management
2021
32
Disaster Recovery
2021
19
MS Visio
2021
19
SDLC
2021
19
Contract Negotiations
2021
17
CRM
2021
17
MS SharePoint
2021
17
Program Management
2021
17
Scrum
2021
17
Scrum Master
2021
17
Site Surveys
2012
8
SQL
2011
8
System Administration
2011
8
Windows Server
2014
8
Bourne
2012
6
Agile Methodology
2017
1
Change Management
2017
1
Delivery Management
0
1
desktop migrations
2014
1
Global Management
2014
1
Help Desk Management
0
1
Microsoft Excel
0
1
Operations Management
0
1
Performance Management
0
1
Project Planning
2016
1
RFP
2016
1
SOW
2017
1
Stakeholder Engagement
0
1
Vendor Management
2017
1
Waterfall
0
1