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Shamsul
Skandhro@yahoo.com
678-698-7319
10200 Park Meadows drive
Littleton, CO 80124
Citrix Engineer
20 years experience W2
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Summary


• 15+ years of experience in IT engineering and administration
• 5 years of experience in Citrix/VMware Engineer, desk top support & Customer services
• Installed, Configured Citrix XenApp Server 5.0/6.0/6.5 & Citrix Client tools
• Administered Citrix XenApp Farms, Published application as per client's requirement
• Configured Citrix server policies, load management & printers in the farm
• Experienced in deployment & administration of VMware vSphere 5.1, 5.5, 6.0 and vSphere vCenter
• Configured VMware V-Motion, DRS, VUM, High availability and fault tolerance
• 8 years of experience in Exchange/Lync engineering, desk top support & Customer services
• Design, planned and implemented Exchange 2003, 2007, 2010, 2013 environments
• Installed and configured highly available messaging infrastructures using Microsoft Exchange and Office 365
• Installed and configured Microsoft Lync 2010, 2013 systems
• Installed and configured VMware infrastructure components
• Design and architect enterprise messaging systems
• Provided L1 and L2 support in an enterprise level environment to various infrastructure services, AD/DNS/WDS/WSUS/Exchange/ VMware VSphere, VC/VS/ESXI host and Citrix Farm - XanApp
• Worked with windows Active Directory, OS platforms windows server 2003/2008/2012
• Installed & configured SCCM 2012 - deployed - w7, w8, w2k8, w2k12, applications & WSUS management
• Proficiency in MS Office (Word, Excel, Access, PowerPoint, Outlook)
• Articulate with strong problem solving skills and passion to learn new technologies
• Strong Written and Verbal Communication Skills

Experience
Citrix Engineer/Wintel system Administrator
Information Technology
Jul 2016 - present

Responsible for maintaining different enterprise level applications. Installing and updating Xenapp farms, developing professional infrastructure, solving technical issues, training users. Managing Windows systems, and supervising the Citrix server farms as well as application deployment and scripting Citrix applications.
• Successfully migrated over 171 applications from Citrix Metaframe XP, 4.0, 4.5 into Xenapp 6.5 encompassing 4 distinct geographic locations over 100 servers and 6 different farms, while simultaneously implementing a 2-factor authentication system to provide a more secure environment
• Responsible for the integration of numerous applications in "Catholic health initiative" environment. Create and install applications MSI packages using "Catholic health initiative" Installation Manager
• Publish applications in presentation server and test the application for connectivity
• Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients
• Coordinate, implement, and communicate system change requirements
• Installation, Configuration, Administration and Troubleshooting of ESXi, VSphere 5.5, Virtual Center
• Management of VMware infrastructure for assigned applications
• Create Templates from VM's, deploy VM's from templates and allocated resources
• Perform Snapshots, Cloning, Cold Migrations and Hot Migrations
• Maintain and manage Windows 2003\2008R2\2012R2 servers in Citrix farms
• Decommission and reallocate servers based on resource needs assisting with capacity planning

VMWare VM System Administration Server Farms Scripting Cloning Citrix MetaFrame Citrix Capacity Planning XenAPP vSphere Windows
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Exchange Architect
Mar 2015 - Jul 2016
Responsibilities: Design/architect/implement Exchange 2013 / Office 365 and Lync 2013 enterprise environments
• Migrated users from existing Exchange 2013 environment to new hybrid Office 365 environment
• Designed and Implemented Lync 2013 servers for the purpose of providing an enhanced communication system within the environment
• Created, updated, maintained and installed Windows OS images for varied tablets/desktop/laptop computer configurations and software applications and Apple Mac based computers and software applications
• Performed software installation, setup, configuration, release upgrades, security patches, migrations and software maintenance of school administrative and academic software applications
• Provided on-site help desk support, problem determination, documentation and escalation to next level appropriate technical support
• Created TCP/IP scopes maintain DHCP, DNS & create Group Policies and permissions in Active Directory
• Installed & configure SCCM 2012 - deployed - w7, w8, w8.1, w10 images, applications & WSUS management
• Troubleshoot basic network connectivity, software Packaging, setting up Office 365 (2016 Version)
Patch Management Office 365 MS SCCM MS Active Directory Lync DNS DHCP Application Packaging Microsoft Exchange TCP/IP Database Design Database Upgrades
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Citrix Engineer / Lync Engineer
Aug 2013 - Mar 2015
Responsibilities: Managed ProQuest servers encompassing numerous farms, approximately 50 servers, and 400 concurrent users. Managed and resolved incident and request tickets assigned to the Citrix support team. Design and deploy a Lync 2013 solution to integrate with a telephony platform via direct SIP, Unified Messaging voicemail services from Exchange Server 2010 and full dial-in conferencing functionality.
• Installation, configuration of XenApp server 5.0/6.0 and Citrix Client tools
• Published applications as per client's requirement
• Administration of Citrix XenApp farm
• Configuration of Citrix server policies, load management and printing in the farm
• Maintained and managed Windows 2003\2008R2 servers in Citrix farm
• Review the Event logs for errors and troubleshoot accordingly
• Installed Citrix & application related patches on the servers via installation manager
• Installed and configured web interface and created service site
• Created Citrix profiles, Policies and procedure. Generated policies for printing and load balancing
• Provided analysis, design, implementation and ongoing support of Microsoft Lync 2013.
• Provided guidance on deployment scenarios including IM and Presence, Conferencing and Voice
• Troubleshoot technical support for onsite users, managers, and help desk
• Implemented OS installations, software and hardware updates, BIOS upgrades, application updates and ensured pre-build and post-build checks are completed
• Created and maintained user account profiles and passwords, ensuring company-wide security
• Set up User and Group accounts to access the Virtual Center
Lync Load Balancing Citrix XenAPP Database Design Database Upgrades Windows
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Exchange Engineer
May 2005 - Aug 2013
Responsibilities: Design and architect Active Directory and Exchange 2003/2007/2010 environments, install and configure Microsoft server and storage products in an enterprise environment, create and document design and implementation standards, perform technical consulting
• Supported and managed Windows 2003 Servers.
• Administered and managed Active Directory domains and Microsoft Exchange servers 2003.
• Installed, configured, set policies and schedules for Symantec Mail Security, on Window Exchange Servers 2003.
• Provided direct support to system administrators throughout the management of their organizational unit (OU) components.
• Provide technical support to end users on individual basis for technical issues
• Monitored and managed all Enterprise Resources Domain Controllers, MS Exchange 2003 Servers and Backups.
• Troubleshoot, diagnose, and work with field resources to resolve problems with all enterprise resource.
• User Transfers (moves) and deletions
• Exchange user data Restoration of mailboxes, Public Folders etc.,
• Administration of Windows Server and Windows Active Directory users accounts and access permissions (2003, 2008)
• Installed, configured and supported of the following technologies:
• Virtualization and Storage Technologies (VMware)
• Citrix XenApp 6.5 Server, NetScaler and Citrix Access Gateway
• Microsoft Exchange 2003, 2007, 2010
• Maintained and managed DNS, DHCP, WINS, SNMP and NTP in a Windows environment
• Analyzed system logs and utilize monitoring tools to identify potential issues with computing systems.
• Monthly administration of security patching for servers and end user systems
• Provisioned, installed, configured, operated and maintained systems hardware, software and related infrastructure.
• Work cooperatively with others on a team to share information, resolve conflicts and make decisions in all aspects of information technology and/or network operations
• Acted as the focal point for maintaining enterprise network and server security against Virus attacks
• Responded to end-user inquiries on the telephone, and via email
• Planed network and server upgrades in time windows that least impact production
• Communicated with vendors regarding application bugs and planned implementation schedules of application updates
Microsoft Exchange XenAPP Citrix DHCP DNS VMWare MS Active Directory Netscaler Windows Server Database Backups Database Design Database Upgrades Windows
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Systems Administrator
Feb 2001 - May 2005
Responsibilities: Ensure the computer systems are well maintained and operate reliably
• Performed systems administration for Windows and Exchange environments
• Responded IT help desk calls and ensured prompt resolution to the reported issues
• Configured and tested computer hardware, troubleshot, and resolved software problems
• Installed servers, workstations, switches, printers, scanners and Connected computers to network
• Performed regular systems and security monitoring
• Handled backup procedures
• Maintained the archive data within the organization
• Handled patches and upgrades to ensure that systems are maximally efficient and effective
• Recommended software and hardware enhancements for the IT needs of the environment
• Diagnose and correct computer systems issues Pak Poly Industries Ltd - Computer System Analyst Pakistan
Switches System Administration System Analysis Printers Windows Database Backups Database Upgrades
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Edit Skills
Non-cloudteam Skill
Education
R2
Mehran University of Engineering & Tech 2012
Enterprise Database Management
Sheridan College
triOS College of info & Tech
Certifications
Microsoft certified system Engineer (MCSE NT4.0)
Professional IT Certifications
MCSE – Server Infrastructure
MCTS: Administration and deploying system center
MCPS: Microsoft certified professional
CCA 6.5 - Citrix Certified Administrator
MCSE Microsoft Certified Systems Engineer NT 4.0 * ITIL v3
Skills
Windows
2021
18
Database Upgrades
2016
15
Database Backups
2013
12
Database Design
2016
11
DHCP
2016
9
DNS
2016
9
MS Active Directory
2016
9
Netscaler
2013
8
VMWare
2021
8
Windows Server
2013
8
Microsoft Exchange
2016
6
XenAPP
2021
4
Citrix
2021
12
Printers
2005
4
Switches
2005
4
System Administration
2021
4
System Analysis
2005
4
vSphere
2021
3
Lync
2016
2
Application Packaging
2016
1
Load Balancing
2015
1
MS SCCM
2016
1
Office 365
2016
1
Patch Management
2016
1
TCP/IP
2016
1
Capacity Planning
2021
1
Citrix MetaFrame
2021
1
Cloning
2021
1
Scripting
2021
1
Server Farms
2021
1
vCenter
0
1
VM
2021
1
WSUS
0
1