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Soumya
soumya.kuppa@gmail.com
402-206-1438
11995 Colby Creek Dr
Jacksonville, FL 32258
Senior Business Systems Analyst
18 years experience W2
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Summary

  • Experienced analyst with varied exposure to a multitude of business operations, developing specifications and implementing business solutions software that develop effective processes.
  • Analyzes business issues and data challenges to identify risks and opportunities and suggest areas of improvement.
  • Skilled facilitator of meetings with project stakeholders excels at generating dialogue, brainstorming and conducting white board and discovery sessions for identifying best practices, technology needs, and potential barriers to success.
  • Produces thorough documentation and communicates with project leaders to bring awareness of project progress and issues.
  • Comprehensive knowledge of all the phases of Software Development Life Cycle (Waterfall and Agile methodologies).
  • Coordinates with team members across numerous departments to facilitate successful delivery of projects.
  • Quick learner who can articulate complex concepts adept at conversing both with business partners and technical audiences.
  • Experienced in preparing business and functional requirements, working with use cases, preparing business process models, mock ups, sequence and flow diagrams.
  • Experienced in system/functional and user acceptance testing - from design to signoff, with input from business partners.
  • Adept at identifying root cause of the issues, advising business on alternative solutions, evaluating risks and cost vs benefits.
  • Proficient in creating reports, from daily reports to ad hoc analyses - using tools such as Tableau, Crystal, BOBJ, Microsoft Visio.
  • Responsible for providing user-oriented, subject matter expertise input to the definition/review of requirements.
  • Good presentation skills and ability to communicate with various audiences, including project stakeholders, end users, project champions, managers, and members of the IT and QA team.
  • Pays meticulous attention to effectiveness of strategy and processes' alignment with business objectives.

Experience
Systems Analyst/Manager, Systems & Reporting
Transportation
Jan 2014 - Mar 2017
  • Created reporting models/tools that tracked over $50 M in financial transactions for 500 Joint Facility B2B agreements; analyze existing systems and identify impact to various applications, provide asset consulting services to internal team members.
  • Identified business need, designed and developed Tableau BI dashboards for internal department users; recognized savings of over $225K; visualizations helped to potentially explain the reason behind missing asset data at CSX line-of-road and terminals.
  • Led successful modernization of several legacy reports to integrated web based using SAP Business Objects that adhere to the company’s modernization standards. Benefits of this rewrite – reduced dependence on mainframe, more accurate data and
    automation of outdated manual processes.
  • Designed and created SQL queries for ad hoc report requests ,production support data analysis; map out issue templates that outline data issues in the reports; provided technical support for day to day system issues.
  • Led $2.5 M GIS capital project; responsibilities included gathering requirements, designing, documenting and testing UI;
    whiteboard, use cases and process flow diagrams were used during requirements gathering to provide better software solutions.\
  • Responsible for interpreting business user needs, ideas and translating into comprehensive business requirements and design
    documents; established a process for gathering requirements for new reports.
  • Primary liaison with IT department with responsibilities ranging from researching and designing new automation tools to increase
    productivity and efficiency to managing Technology budget, to creating issue tickets and providing systems support.
  • Created status reports and coordinated meetings to track project activities, made changes if required and updated project
    stakeholders; participated in Quality Assurance testing for CMS enhancements.
  • Gathered requirements for an Interface in Oracle based Contract Management System that standardizes payables for greater than $100K – account automation resulted in enhanced accuracy and significant time savings of at least 15 hours/month.
Business Objects Business Requirements System Analysis Quality Assurance Requirements Gathering Contract Management Tableau SQL Oracle GIS Data Analysis Analysis Cost Benefit Analysis Process Improvement Business Analysis Project Management Stakeholder Engagement Production Support SAP
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Senior Analyst
Transportation
Jan 2007 - Jan 2014
  • Led team in building cross-functional relationships with Intermodal Operations field personnel to identify & implement process improvements for Intermodal Maintenance (including equipment utilization, reducing equipment bad orders, etc.).
  • Coordinated development of in-house vendor repair application that generated invoices submitted by vendors and their adherence to Union Pacific’s unique standards.
  • Set up & standardized work flow processes, collaborated with cross departmental business units, developed training materials & improved existing compliance procedures.
  • Generated weekly reports to identify opportunities for reducing rail car dwell, equipment availability & repair costs at each intermodal terminal; identified & investigated causes of deviation; reports provided intelligence for cost savings from 2% to 5% at each terminal.
  • Managed 15 corporate customer accounts (~$20M revenue), including rental car companies to supervise shipments and provide real time updates.
  • Designed & created reports and dashboards using Oracle BI summarizing overall transit progress; mined data to gain insights regarding core business; summarized reports helped to consolidate 3K+ automobile transit data.
  • Facilitated weekly Scrum meetings between business and technical teams for shipment tracking interface that shows vehicle movement, transit delays and explore potential solutions.
  • Provided value to business by executing “Service Issue Resolution” an integrated database that tracks, documents and identifies cost drivers of customer service issues. Promptly escalated issues impacting operations to senior management; reduced avg. time to resolution from 4.25 to 1.75 days, increased Customer Satisfaction Index from 73% to 77%.
  • Came up with an innovative solution for all employees that streamlined processes while helping reduce paper waste for printing; this initiative helped me receive the prestigious Environmental Stewardship Award.
  • Key member of the Fuel Masters program, which improved fuel efficiency & reduce costs saving up to $35 million annually.
  • Conducted interviews, user story scripts to get criteria for user requirements; extracted data from various data stores to generate reports that gauge value of Fuel Masters initiatives.
  • Partnered with procurement to implement inventory database to track over $1M in Fuel Masters program expenditure.

Process Improvement Scrum Oracle Compliance Cost Analysis Training Documentation Customer Care Management Cost Benefit Analysis
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Graduate Assistant
Education
Jan 2006 - Jan 2007
  • Facilitated student orientations for freshmen at Office of International Admissions evaluate effectiveness of new student programs and developed a proposal for changes in orientation.
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Research Associate
Jan 2006 - Jan 2006
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Research Associate
Education
Jan 2004 - Jan 2006
  • Analyzed skill sets of local populations from a strategic perspective to design and initiate small-scale industries that would sustain the local population. Proposals were presented to the Federal govt.
  • Outlined goals and objectives of these industries managed project activities by designing KPIs monitored net profit and return on investment for various activities and assets.
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Non-cloudteam Skill
Education
Business Economics
University of Nebraska 2011
Home Science
Acharya N. G. Ranga Agricultural University 2005
Skills
Cost Benefit Analysis
2017
10
Oracle
2017
10
Process Improvement
2017
10
Compliance
2014
7
Cost Analysis
2014
7
Customer Care Management
2014
7
Documentation
2014
7
Scrum
2014
7
Training
2014
7
Analysis
2017
3
Business Analysis
2017
3
Business Objects
2017
3
Business Requirements
2017
3
Contract Management
2017
3
Data Analysis
2017
3
GIS
2017
3
Production Support
2017
3
Project Management
2017
3
Quality Assurance
2017
3
Requirements Gathering
2017
3
SAP
2017
3
SQL
2017
3
Stakeholder Engagement
2017
3
System Analysis
2017
3
Tableau
2017
3
Agile Methodology
0
1
BSA
0
1
Microsoft Excel
0
1
Waterfall
0
1
Languages
Teluga, Fluent/Bilingual
Hindi, Fluent/Bilingual
Awards
Recipient of multiple 'Thanks' awards and peer awar, 2014
Recipient of Union Pacific's prestigious Environmental Stewardsh, 2012