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Veronica
vcm.ron@gmail.com
267-230-0298
8130 Cleary Blvd Apt 1305
Plantation, FL 33324
Business Systems Analyst
18 years experience W2
0
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Summary

  • 15+ years' experience collecting and writing business requirements, writing software design documents, developing and implementing enterprise-specific software solutions for the educational, retail and governmental sectors, using Object Oriented Programming languages and relational databases
  • Solid understanding on System Development Life Cycle - SDLC as well as Agile concepts
  • Outgoing personality flexible, team-player, and able to work with minimal supervision if required
  • Goal oriented and out-of-the-box thinking, uses the best practices to achieve goals on time and budget
  • Well-developed analytical skills, able to quickly master new technologies and systems
  • Strong customer service orientation, providing high quality service to internal and external clients
  • Able to recover troubled and challenged projects
  • Fluent in English and Spanish

Experience
Business Analyst
Information Technology
Oct 2013 - present

Responsibilities:

  • Facilitated requirements elicitation sessions with different stakeholder groups
  • Produced Software Requirement Specification – SRS – and Business Requirements – BRD – documents
  • Produced and delivered Power Point presentations for internal and external clients
  • Worked in close collaboration with User Centered Design team
  • Performed database analysis and queries
  • Produced User Guide updates
  • Supported Quality assurance , User Acceptance Test , and Production environments
  • Reviewed and provided sign off for QA and UAT test plans
  • Supported internal and external clients
  • Assessed project’s feasibility with architects and lead developers
  • Used SharePoint as company repository for BA documents and coordination with translation team
  • Modeled the business team process definition and interaction with PMO
  • Worked with geographically dispersed stakeholders and development teams

Roles and Projects:

  • Prime Business Analyst for Inquiry application
  • Inquiry is the single point of information for Client Services, Call Centre Staff, Business Analysts performing a Production Support role, Claim Assessors and Plan Administrators that work with Health Insurance systems
  • Inquiry provides information for Multi Benefits – Dental, EHC, H.S.A. and Costplus – and Drug adjudication engines.

Main Projects:

  • Multi Benefits and Drug Integration projects
  • GAMA Updates via Inquiry and DECM
  • Inquiry Modernization efforts including data analysis and mapping among different database schemas
  • Inquiry Drug Claim simulation project involving Simulation and Drug Adjudication Engine components
  • Carrier Preferences for Multi Benefit and Drug systems
  • Programs: Preferred Product Pricing, Glucose Blood Test Strip, Prior Authorization
  • Medical Recommendations and Grace Period
  • Business analyst for DECM – Data Entry and Claim Management – and GAMA – Group and Member Administration – applications
  • User work flow improvement by allowing the capture of recipient data – essential for adjudication – in Inquiry and DECM applications using GAMA application.
  • Business analyst with Business Intelligence Software
  • Project to report on health provider’s system adoption. This project involved Switch component, ETL (Extract, Transform, Load), data warehouse and cubes with Business Intelligence Strategy Companion tool.
  • Performed demonstrations for users.
  • Business analyst for eClaims application
  • eClaims allows the electronic data entry for Multi Benefits – Dental and EHC – claims
  • Main projects:
  • Electronic client acceptance of the eClaims provider’s agreement contract
  • Electronic enrollment for electronic payment. Collects and stores health provider’s electronic fund transfer information among other information
Business Analysis Business Requirements Data Analysis Data Warehousing ETL Business Intelligence MS SharePoint Analysis Quality Assurance Production Support UAT System Analysis BRD
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Software Engineer
Information Technology
Oct 2006 - Oct 2013

Responsibilities:

  • Implemented change requests using Java, Oracle, and PL/SQL
  • Implemented ETL projects using Web Methods tool
  • Performed data analysis, modeling and mapping in all the projects
  • Produced stored procedures and XML files using Oracle XML functions
  • Produced web services
  • Produced Software Design documents
  • Used SharePoint as company repository for Software Design documents
  • Lead developer for CPR application
  • CPR maintains the National Provider Registry that supplies information to various TELUS systems – WSIB system, Multi Benefit, and Business Intelligence – as well as external Clients.

Main projects:

  • National eClaims adoption phases I and II
  • Integration of WorkSafeBC in CPR involving web service component
  • Multi Benefit eClaims and Switch Engine Enhancements
  • Led the unification of provider’s work information improving data entry and data management processes
  • Creation of the XML provider file data for distribution to the health insurers
  • Automation of the load of CDA, ACDQ and denturist associations information into the CPR system
Java XML Software Engineer Data Analysis Business Intelligence Oracle MS SharePoint Analysis ETL Stored Procedure WebMethods Data Management PL/SQL WebServices Database Design SQL
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Business Analyst
Information Technology
Oct 2005 - Apr 2006

Company oriented to provide travel services for high school, college and university students. Used MS Visual C++ and MS SQL Server

Responsibilities:

  • In charge of the Travel Booking web application, delivering the 70% of IT support for the business. This application allowed clients to book their trips, link their trip to friends through room reservation, specify start and end trip's cities, including automatic cost modification, and perform electronic payment. The application also allowed managing of client accounts where clients could see their booked trips, their payment status and buy available tours associated to specific trips.

Main Projects:

  • Electronic payment through web service with Moneris Solutions facilitating the payment's collection
  • Web service to expose as produced, the changes of back-end trip prices in the static company web site
  • New web application to allow school teachers manage the allocation of rooms and busses for the students registered in the school trip booked with the company allowing Breakaway Tours a better use of their administrative resources
Business Analysis SQL Server C++ SQL
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Software Engineer Company
Information Technology
Mar 2005 - Sep 2005

Company oriented to produce and sell software security services to other companies. Used MS Visual VB and MS SQL Server.

Main Projects:

  • Use of technologies for encryption, virus protection and programmatic email
  • Maintenance of C++ application to avoid expending in expensive external resources
  • Plug-in for MS Outlook using VB6 as part of DABRA client side solution
  • Maintenance of the main web application
C++ SQL Visual Basic Software Engineer Microsoft Outlook SQL Server
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Software Engineer
Information Technology
Jan 2000 - May 2002

Coordinated two work teams in the development and implementation of this insurance company’s main operational application, using MS Project

Analyzed and developed marketing applications using MS VB, Oracle and MS SQL Server

SQL SQL Server Visual Basic Software Engineer Oracle MS Project
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Science
University of Chile
Record has not been verified.
Certifications
Sun Certified Web Component Developer for J2EE
Sun, 2004
Sun Certified Programmer for the Java 2 Platform
Sun, 2004
Skills
SDLC
2017
1
Analysis
2021
10
Business Intelligence
2021
10
Data Analysis
2021
10
ETL
2021
10
MS SharePoint
2021
10
SQL
2013
10
Oracle
2013
9
Software Engineer
2013
9
Data Management
2013
7
Database Design
2013
7
Java
2013
7
PL/SQL
2013
7
Stored Procedure
2013
7
WebMethods
2013
7
WebServices
2013
7
XML
2013
7
BRD
2021
6
Business Analysis
2021
4
Business Requirements
2021
3
Data Warehousing
2021
3
Production Support
2021
3
Quality Assurance
2021
3
System Analysis
2021
3
UAT
2021
3
MS Project
2002
2
SQL Server
2006
2
Visual Basic
2005
2
C++
2006
1
Agile Methodology
2017
1
BSA
0
1
Microsoft Outlook
2005
1
Languages
English, Fluent/Bilingual
Spanish, Fluent/Bilingual
Awards
Essential: Leading Business Execution Business Analysis and Esse, 0
Core Concepts in Business Analysis TELUS Training, 0
Multi Benefit and Drug Health Insurance Adjudication Systems Sun, 0
Sun Certified Web Component Developer for J2EE Sun Certified Pro, 0