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Chris
ynorcia@yahoo.com
904-803-2572
Jacksonville, FL 32099
Program Manager
11 years experience W2
0
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Average rating
124
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Summary

  • Accomplished IT & Business Program Manager with a wealth of industry experience, He has been delivering Technology solutions for over 15 years with a proven track record of Technical and Business, Enterprise Solutions., Enterprise Risk Management (ERM), Strategic Alignments, Business Intelligence, Quality Assurance, Program Analysis, Process Re-design, Project Management and PMO development.
  • An accomplished leader in Project, Program, Portfolio, PMO, Vendor, and Change Management.
  • Primary area of expertise: strategic enterprise-wide Program Management
  • IT/Business Leadership Alignment, Business Process Management /Improvement (BPM/I),and Change Management (CM)
  • With a proven track record of Organization, Enterprise and Solutions Architecture, Strategic Alignments, Business Intelligence, Product Analysis, Process Re-design, PMO development, Vendor Sourcing, and Tool Selection.
  • Authored numerous papers and articles on the subjects of Change Management, Project Management, Predictive and Statistical Analytics, PMO Maturation, Customer Relationship Management, and Supply Chain/Fulfillment Management.
  • Teaches Global Technology Rollout and Project Management and lectures on Continuous Improvement related topics.
  • Author of the © “PPT Change Management Methodology” and the © “Organizational Maturation Continuum” for implementing change enterprise-wide, along with © “An integrated Model for Predicting Successful Information Systems Implementation” , “Agile is more than just SCRUM”, and “Agile Project Management using DSDM”

  • Deep experience delivering customer driven solutions to complex business problems. Understanding the relationship of IT offerings and business needs, developing an advantageous balance for stakeholders, facilitating implementations. Primary areas of focus:

Experience
Program Manager
Information Technology
Jan 2010 - present
  • SunTrust - Global Anti-Money Laundering (AML) Security
  • Program Manager, AML Business & Technology
  • Program Manager over multiple, concurrent AML projects
  • Cross Project and Shared Services Management
    • Customer Information Data Management
    • Shared Network API services
    • Back Office User Interface
    • Channel Analytics
    • Treasury Payment Services
    • Vendor Management
  • Coordination of Backend and Frontend applications with Core Services (CIS, SNET, BOUI)
  • Develop overarching program guidelines to merge Agile and Waterfall reporting and rollouts
  • Ongoing Project Mgmt (Planning, Scheduling, Budgeting, Testing Implementation, etc.)
  • Business Case and ROI planning, demand management
  • PMO and Stakeholder management
  • Program Manager, Executive Advisory Board & HIX
  • Executive staff collaboration influencing large-scale organizational change thru positive relationship building
  • Created governing C-Level functional advisory groups as a mechanism to facilitate and fostering dialogue between executive leadership with the decision making authority to declare enterprise wide best practices
  • Designed the Executive Advisory Board project portfolio; providing direction to cross-functional business leadership teams driving BPM/BPI initiatives focusing on STARS and HEDIS measures
  • Provided mentorship to business process improvement initiatives to enhance patient quality and experience.
  • Responsible for building, documenting and implementing the structured, deliverable driven, fact based process improvement methodology which included industry best practices with efficient, effective and scalable tools.

Process Improvement Waterfall Risk Management Business Intelligence Agile Methodology Business Development Program Management PMO Vendor Management AML Project Management Stakeholder Engagement
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Master's in Information Resources Management
AIR FORCE INSTITUTE OF TECHNOLOGY
Bachelor's in English
University of South Florida
Certifications
Independent Studies: CRM CERTIFICATION
Siebel Certification: Project Manager/Business Analyst
Skills
Project Management
2021
9
Stakeholder Engagement
2021
9
Agile Methodology
2021
7
AML
2021
7
Business Development
2021
7
Business Intelligence
2021
7
PMO
2021
7
Process Improvement
2021
7
Program Management
2021
7
Risk Management
2021
7
Vendor Management
2021
7
Waterfall
2021
7
Change Management
0
1
Compliance
0
1
Quality Assurance
0
1
Scrum
0
1
Strategic Planning
0
1
Technology Rollouts
0
1
Publications
Publications
, 2017
Continuous Improvement in Project Management The Utilizing the PMO Maturation Continuum
, 2017
Action-based Marketing using Siebel
, 2017
CRM: Who Moved My ROI
, 2017