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IT Professional
12 years experience W2 Palm Bay, FL
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IT Professional
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Desktop Support Technical Support Network Support LAN Laptops Printers VPN Customer Service desktop migrations DHCP
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Recent Experience
Customer Support Specialist II (IT Desktop Support and Field Services Role) 10/14 - present
TCP/IP Desktop Support Wireless Networks Technical Support DNS Network Support desktop migrations Laptops Printers VPN
Customer Support Specialist I (IT Help Desk Role) 08/14 - 10/14
Customer Service LDAP Windows XP Technical Support Desktop Support MS Active Directory VPN Win7
Customer Service Representative 10/13 - 12/13
Customer Service

I have a solid technical foundation, with a multifaceted technical skillset, having held a variety of technical roles ranging from Network Operations, Technical Customer Support, Field and Software Application Support, Help Desk Support, and Desktop Support. Also, I have experience in several different industries, including the not-for-profit, housing, legal, maritime, railroad, and hospital industries. This includes enterprise as well as Fortune 500 experience. Additionally, I understand Linux and Windows and how they operate in enterprise environments. Furthermore, I am CompTIA A+, Network+, and Security+ Certified.

Technical Concepts:

  • Intel / AMD based platforms, LAN/WAN architecture, Cloud Computing, Virtualization, VirtualBox, VMWare workstation, KVM, Quemu, TCP/IP, DHCP, DNS, SMTP, POP3, IMAP, FTP, SFTP, SNMP, NAT, DMZ, Windows 2000, XP, 7, 8 , Server 2008, Server 2012, Novell Console One, Zenworks, ZCM, Active Directory, LDAP, Group Policy, IIS, WSUS, RRAS, VPN, GroupeWise, Outlook, Unix Solaris, Linux Fedora, Linux CentOS, IPcop, VI, Sendmail, SquirrelMail, Dovecot, SpamAssassin, Apache, SAMBA, NFS, SSH, Microsoft Office, Microsoft Project, Dreamweaver, Fireworks, Visio, EMR systems, ConnectCare, Remedy.

Top 5 Skills
SkillsProficiencyLast Used
Desktop Support
Technical Support
Network Support
Education and Certifications
Bachelor's in Information Technology, General Information Tecnhology
Capella University, 2013 - 2015
Associate's in Occupational Studies in Computer Network Operations, Computer Network Operations
The Katharine Gibbs School of New York City, 2001 - 2003
A+ Certification , 2003
Network+, 2004
Willing to relocate?:No
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen