William
dwain@spacecoastpacknship.com
321-895-8815
1828 S Park Av
Titusville, FL 32780
Office Manager / Travel Consultant
31 years experience W2
3
Recommendations
Average rating
478
Profile views
Summary

  • Managed up to 35 clients offering front line technical support for a premier staffing and scheduling system
  • Helped conceptually design and enhance several modules in the RES-Q Labor Resource Management system
  • Conducted webinars and end user training to facilitate optimum utilization of products Strengths
  • Unique ability to communicate on all levels from decision makers to end user clients
  • Used solid training techniques to provide a sound knowledge base for customers
  • Detail oriented, able to accurately read a client’s needs and produce prompt results
  • Strong organization and planning skills utilizing effective time management
  • Career/Goal oriented, committed to the highest of professional performance standards

Experience
Education
Attended in General
Titusville High School, 1982 - 1986
Skills
Customer Service
2013
20
Software Delivery and Support
2010
17
Database Upgrades
2010
16
Integration Testing
2010
16
Oracle
2010
16
Relationship Mgt
2010
16
SQL
2010
16
Problem Management
2013
15
Process Redesign
2010
15
Training
2010
15
Microsoft Office
2013
10
Project Management
2013
2
OPTIM
0
1
Utilization Review
0
1
Languages
English, Fluent/Bilingual