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William
Member Support Specialist
Titusville, FL
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William
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Member Support Specialist
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134
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Microsoft Office Customer Service Problem Management Training Integration Testing Relationship Mgt Software Delivery and Support Process Redesign
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Recent Experience
Office Manager / Travel Consultant 04/11 - 11/13
Customer Service
Client Support Specialist 08/94 - 10/10
Software Delivery and Support
Summary

  • Managed up to 35 clients offering front line technical support for a premier staffing and scheduling system
  • Helped conceptually design and enhance several modules in the RES-Q Labor Resource Management system
  • Conducted webinars and end user training to facilitate optimum utilization of products Strengths
  • Unique ability to communicate on all levels from decision makers to end user clients
  • Used solid training techniques to provide a sound knowledge base for customers
  • Detail oriented, able to accurately read a client’s needs and produce prompt results
  • Strong organization and planning skills utilizing effective time management
  • Career/Goal oriented, committed to the highest of professional performance standards

Top 5 Skills
SkillsProficiencyLast Used
Microsoft Office
2013
Customer Service
2013
Problem Management
2013
Training
2010
Integration Testing
2010
Education and Certifications
Attended in General
Titusville High School, 1982 - 1986
Preferences
Availability:
Willing to relocate?:No
Prepared to Travel:Up to 50%
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen