• Duties Included:
  • Manage accounts payable / receivable
  • Manage travel arrangements for multiple corporate clients
  • Utilize multiple computerized reservation systems to arrange travel by land, sea and air
  • Manage telephone system and update configuration as needed
  • Manage network, file server, computers and backups

2/96 – 10/10

Client Support Specialist

Ongoing training and support for staffing and scheduling clients.

• Duties Included:
  • Installed software in a client/server environment (Oracle and SQL Anywhere databases) - On-Site
  • Configured software based on individual client needs - On-Site
  • Trained usage of software for end users - On-Site and remotely
  • Primary point of contact for clients with usage related issues
  • Conducted webinars on system usage and new features and functionality for end users
  • Created and maintained software documentation
  • Participated in annual Client Conference by creating agendas, recruiting client guest speakers, and teaching classes
  • Maintained monthly travel expense report
  • Logged all client contact in a CRM database
  • Provided On-Site refresher training for assigned clients on an as-needed basis
  • Helped conceptually design and enhance several modules in the RES-Q Labor Resource Management system.
  • Installed and configured interfaces between the RES-Q Labor Resource Management system and the following:
    • API Payrollmation (Time and Attendance)
    • API LoborWorx (Time and Attendance)
    • Kronos (Time and Attendance)
    • Various smaller time and attendance systems
    • Various Systems for HR (employee demographics)
    • Export of staffing needs to Concerro's Shift Select (formerly BidShift) product
    • Imported Awarded Shifts from Concerro's Shift Select (formerly Bidshift) product
• Other Duties as assigned including:
  • Maintained VOIP virtual PBX for all remote employees
  • Minor periodic maintenance of the company's website
  • Managed travel arrangements for Client Services staff
  • Sought out and implemented a web-based solution to web-enable a windows-based product

8/94 – 2/96

Technical Support – Corporate Office

Front line technical support for a premier staffing and scheduling system

• Duties Included:
  • Logging all support calls in a tracking system
  • Assisted clients remotely with system issues
  • Communicated client calls and results with the assigned Client Support Specialist
  • Sent software upgrades to clients