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Frederick
frederick.peterson@att.net
850-390-1796
Jacksonville, FL 32223
904-292-2587
Systems Engineer/Team Lead
15 years experience W2
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Summary

Broad administrative experience includes Linux/Solaris/AIX

  • Experienced Microsoft Active Directory and Exchange administrator
  • Microsoft MCSE, COMPTIA A+, Security +, Network +
  • U.S. Navy veteran

Experience
Assistant Vice President
Banking/Financial
Jun 2017 - Mar 2020
Systems Engineer/Team Lead: Application Support
  • Leads an outsourced global follow-the-sun L2 team supporting a complex document retention environment centered around IBM Filenet and Content Manager OnDemand (Red Hat Linux with Oracle databases) with instances in the US, the UK, Germany, and Singapore
  • Improving ticket handling and ITIL compliance
  • Recommends both technical and process improvements to enhance compliance with both Bank policy and regulatory requirements
  • Leader in support automation
  • Spearheading the onboarding of team applications to Ansible
  • Developing and testing basic Ansible playbooks to automate routine tasks
  • Leader in dealing with complex problems
  • Keeps a legacy AIX/DB2/Content Manager OnDemand platform up and running with minimal resources
  • Onboarded and instructed a different outsourced L2 team for support of this platform
  • Revamped and expanded existing documentation using Atlassian Confluence
  • Developed effective procedures and ITIL templates to ensure smooth data center remote hands operations
  • Supports, advises, and trains end users up to and including Director level
  • Supports and advises transition team working on platform replacement *
AIX Ansible Application Support DB2 Documentation ITIL Linux Systems Engineering Project Management Process Improvement BaSH Compliance Customer Service Problem Solving Information Security Oracle Scripting Solaris SQL Data Center
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Security Analyst (Identity Management)
Healthcare
Sep 2016 - Feb 2017
  • Technical specialist for deployment of RSA VIA L&G identity management software. Worked directly on SUSE Linux appliances to support software configuration and troubleshooting.
  • Without prior experience, learned the software and was able to recommend and demonstrate significant improvements in configuration in regards to efficiency and future scale.
  • Revised, troubleshot and improved SQL queries to gather relevant information from Oracle and MS-SQL databases.
  • Produced documentation and ensured ITIL compliance.
Compliance Documentation Linux ITIL Problem Solving SQL SuSE RSA BaSH PowerShell Customer Service Application Support Process Improvement Information Security Oracle Security Analyst
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Senior Systems Engineer
Banking/Financial
Nov 2015 - Aug 2016
Jacksonville, FL
Exchange 2010/2013 Administrator: Responsible for a dual site active/passive Exchange 2010 on-premises environment Migration to Exchange 2013 worked with Architecture, Microsoft Support, and other admins to successfully deploy Exchange 2013 into a hybrid environment Cisco IronPort: Configured, updated and administered IronPort appliances Documented and identified requirements for implementing the DMARC email security protocol Splunk Enterprise: set up a development environment from scratch on Red Hat Enterprise Linux and installed the Splunk App for Exchange Deployed Symantec Mail Security for Microsoft Exchange on Exchange 2010 Supported users on Good for Enterprise Updated and maintained documentation for all systems Worked with end users on escalated support tickets
Systems Engineering Linux Microsoft Exchange Splunk Splunk Enterprise Security Documentation PowerShell Compliance Customer Service Group Policy ITIL Application Support Process Improvement Problem Solving Information Security Scripting Windows Cisco OpenShift
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contract
Banking/Financial
Jun 2015 - Sep 2015
(Bank of America
  • Enterprise Troubleshooter
  • Worked with ad hoc teams to identify, mitigate and correct problems
  • Applied knowledge beyond the normal team scope to aid troubleshooting and ensure appropriate corrective actions were brought to the ad hoc team's attention
  • Escalated Support for VMware/Citrix/SafePass authentication
  • Took ownership of escalated support tickets for virtual desktop users.
  • Regularly used VMware vCenter to diagnose and correct virtual desktop issues.
  • Troubleshot Citrix connectivity problems. *
VMWare Virtual Desktop vCenter Customer Service Application Support Problem Solving Windows
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Systems administrator
Information Technology
Nov 2013 - Apr 2015
Jacksonville, FL
Responsible for managing and maintaining Active Directory remote user environment. Lead admin for Exchange 2010 and 2013, server/SAN storage hardware, SmarterMail, and Halon Anti-Spam. Team admin for VMware, Microsoft Terminal Services (RDP), Microsoft DPM, Trend Micro Deep Security, and other systems. Leveraged work-at-home environment for greater productivity. * Microsoft Server 2008/2012 Domain Administrator: Managed two independent multi-tenant Server 2008/2012 domains. Routine tasks included working closely with VMware systems engineers (vSphere 5.5), creating and removing groups, accounts and permissions, managing Group Policy, and editing login scripts for legacy customers. *
Microsoft Server MS Active Directory System Administration VMWare vSphere Systems Engineering Group Policy Process Improvement Dell Information Security vCenter Virtual Desktop Windows Project Management SAN
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Exchange Systems Engineer
Banking/Financial
Jan 2010 - Jan 2013
Responsible for a dual site active/passive Exchange 2010 on-premises environment
  • Migration to Exchange 2013 worked with Architecture, Microsoft Support, and other admins to successfully deploy Exchange 2013 into a hybrid environment
  • Cisco IronPort: Configured, updated and administered IronPort appliances
  • Documented and identified requirements for implementing the DMARC email security protocol
  • Splunk Enterprise: set up a development environment from scratch on Red Hat Enterprise Linux and installed the Splunk App for Exchange
  • Deployed Symantec Mail Security for Microsoft Exchange on Exchange 2010
  • Supported users on Good for Enterprise
  • Updated and maintained documentation for all systems
  • Worked with end users on escalated support tickets
Documentation Microsoft Exchange Linux Splunk Splunk Enterprise Security Systems Engineering Cisco OpenShift
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Systems Administrator
Information Technology
Jan 2010 - Jan 2013
Managed separate multi-tenant Exchange 2010 and 2013 environments (25 servers, 10,000+ users), using both EMC and PowerShell, including database whitespace maintenance, transport rules, DAG management, migrating customer accounts between 2010 and 2013 environments, using LPS to troubleshoot mail flow issues including split-domain configuration, restoring mailboxes from DPM backups, etc.
  • Halon AntiSpam: Sole administrator of Halon spam filtering technology worked closely with Halon support to build customized filters for a heavily targeted multi-tenant environment to keep the system filters balanced.
  • Hardware Manager: Monitored, diagnosed, and corrected problems on Dell PowerEdge servers and attached storage of various ages. Procured parts and performed repairs as necessary, working after hours and weekends to minimize impact on customers.
  • Customer Service: Worked with end users to diagnose and troubleshoot problems via phone, ZenDesk ticketing system, and remote sessions to ensure customer satisfaction. *
Customer Service EMC System Administration Microsoft Exchange Client Engagement Leadership Problem Solving Database Backups
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Microsoft Server 2003 Domain Administrator
Government
Jan 2008 - Aug 2010
Pensacola, FL
  • Responsible for the design and implementation of key aspects of a dedicated development network for the Defense Information Systems Agency (DISA)
  • Sole administrator for 60+ workstations and 18 servers to include Exchange, SharePoint, WSUS, and Active Directory. Implemented security and compliance measures to protect the domain and ensure DoD regulatory compliance without interrupting everyday use
  • Built and deployed fully operational McAfee ePO security suite
  • Built and deployed a XenServer environment and provisioned VMs via CLI
  • Learned basic Linux administration skills and successfully built, deployed, and maintained a production Squid web proxy using Red Hat Linux.
  • Maintained federal compliance records and kept domain documentation up to date
  • Implemented smart card user authentication *
Compliance Documentation Microsoft Server Linux MS Active Directory Squid WSUS XenServer Data Center Group Policy Customer Service Process Improvement Problem Solving Dell Information Security Windows XenDesktop MS SharePoint OpenShift
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Computer Technician, retail computer repair
Information Technology
Aug 2006 - Dec 2007
Pensacola, FL
* Diagnosed and corrected computer problems, both hardware and software Other Work Experience *
Customer Service Desktop Support Problem Solving Information Security
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Edit Skills
Non-cloudteam Skill
Education
Master's in Computer Science
University of West Florida 2013
Bachelor's in European Studies
Vanderbilt University 1995
Minor: History
Certifications
Microsoft MCSE Certification
2008
CompTIA A+
2006
CompTIA Network+
2006
CompTIA Security+
2006
Skills
Customer Service
2020
10
Problem Solving
2020
10
Information Security
2020
9
Documentation
2020
8
Linux
2020
8
Process Improvement
2020
7
Systems Engineering
2020
7
Compliance
2020
6
OpenShift
2016
6
Data Center
2020
5
Application Support
2020
4
Cisco
2016
4
Group Policy
2016
4
Project Management
2020
4
System Administration
2015
4
Windows
2016
4
RedHat
2016
1
BaSH
2020
3
Client Engagement Leadership
2013
3
Database Backups
2013
3
Dell
2015
3
EMC
2013
3
ITIL
2020
3
Microsoft Exchange
2016
3
Microsoft Server
2015
3
MS Active Directory
2015
3
Oracle
2020
3
Scripting
2020
3
Splunk
2016
3
Splunk Enterprise Security
2016
3
SQL
2020
3
AIX
2020
2
Ansible
2020
2
DB2
2020
2
MS SharePoint
2010
2
SAN
2015
2
Solaris
2020
2
Squid
2010
2
WSUS
2010
2
XenDesktop
2010
2
XenServer
2010
2
Desktop Support
2007
1
PowerShell
2017
1
Security Analyst
2017
1
vCenter
2015
1
Virtual Desktop
2015
1
VMWare
2015
1
vSphere
2015
1
Technical Support
2007
1
UNIX
2017
1
Citrix
2015
1
RSA
2017
1
SQL Server
2017
1
SuSE
2017
1
Languages
Spanish, Fluent/Bilingual