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Joe
joebad61@gmail.com
631-466-0729
Jacksonville, FL 32099
Senior Technical Analyst
20 years experience W2
0
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Average rating
106
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Summary

  • Information Technology Executive with over 28 years hands on experience.
  • Managed professional staff, including senior systems and programming personnel.
  • Responsible for data center network operations and help desk services.
  • Excellent communication and interpersonal skills.
  • Outstanding team leader and developer of people from a range of IT disciplines.

Skills: Microsoft Windows 7, VMWare, Citrix, MS Exchange 5.5 - 2007, Windows Vista, Windows 2000 - 2008 Server, Windows XP, Windows 2000, Windows NT, Blackberry Enterprise Server 4 - 5

Experience
Senior Technical Analyst / Team Lead
Information Technology
Jul 2015 - Feb 2017

Responsible for managing the ServiceNow ticketing system support queues for both service requests and incidents for Canada, Boston, NYC, Washington DC., Baltimore, Cary, Atlanta, Chicago, Palm Beach, Miami, San Francisco, Santa Ana and Jacksonville. On site and remotely resolve escalated incidents the lower level techs were unable to resolve. Also assist lower level techs by taking the harder incidents from the group queue. The BEM (Business Engagement Manager) will escalate issues directly to me based on the severity of the issue and or the end user’s management level.

Technical Support ServiceNow Project Management Help Desk Management Production Support Cisco SAN
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Technical Support Engineer
Information Technology
May 2011 - Jul 2015

Responsible for providing IT support to 50 attorneys in NYC and Chicago using DameWare, Goto Meeting, Joinme, Teamviewer and RDP for remote access. Maintained a complete inventory of all software and hardware. (Desktops, Laptops, Tablets, iPhones and Blackberries). Created and maintained preventive maintenance schedules on entire firm’s infrastructure. Responsible for performing daily preventive maintenance checks on the entire network infrastructure. Maintained, repaired and or replaced hardware for Microsoft and Citrix Servers, Desktop Workstations, Laptops, Tablets, Network routers, switches and firewalls. I created and executed a plan to purchase and migrate new desktops and laptops from Windows XP to Windows 7 Professional. I configured and maintained support of the employee’s iPhones, Android phones, iPads and Dell tablets. I executed and tested the daily backups of the company data which included MS Exchange 2007. Installed and managed the Network anti-virus software (ESET Endpoint Security). Installed and maintained all software updates to ensure a secure Microsoft network. Provided support and training for Citrix Server and Microsoft Office 2010 to all users. Created and maintained a separate VPN for all users in both Chicago and NY offices. Planned, managed and executed 2 separate moves of our entire network infrastructure and added a new Avaya phone system to replace the outdated system. As the lead technologist for the firm and knowing the firm was continuing to grow, I realized the need for a document management system. I located a document management system that would accommodate their needs. I created a project plan for the firm and presented it to the Partners for approval.

Switches Routers Technical Support Citrix Anti Virus Software Firewall Microsoft Exchange Microsoft Office Windows VPN Dell Avaya Android Production Support Desktops Network Infrastructure Laptops Database Backups Malware
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Consultant
Information Technology
Dec 2009 - Mar 2010

As an onsite consultant, installed Microsoft Windows 2003 Server on 2 separate machines to enable users to log on locally to their network. Helped the company move the production servers to a cloud into Mindshift’s office located in Commack. Set up site connectors to the cloud and a reverse lookup DNS zone between the cloud and the physical Welcome Wagon Bldg. Provided IT support to all users in Plainview and the IT Director in South Florida. Built 2 additional servers for South Florida and shipped them to the location. Once the servers were received, I connected remotely and setup connectors and DNS, for their local users to login and gain access to their applications. Setup Microsoft print servers in both the Plainview and Florida locations. Tested all remote functionality for both locations to the Mindshift Office cloud.

Windows Project Management DNS
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Senior Network Engineer / Senior Mgr
Information Technology
Nov 2005 - Oct 2009
Work with many diverse clients to become or compliment their IT Department. Conduct meetings to perform business technology planning and emergency response to problem management. Review, edit, create and implementing policies and procedures for IT staff members and IT operations. Tasks include but no limited to network installations, monitoring, assessment, pre-failure maintenance, preventative maintenance and one- on-one training as required. Responsible for coordinating a team of responsive and highly skilled engineers to perform projects as outlined during the business technology planning meetings. Perform remote support to all clients requiring support after normal working hours.
Problem Management Network Engineer Training
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Network Instructor
Information Technology
Mar 2001 - Oct 2005
As a NY State Certified Instructor, I facilitate the institute's curriculum for Network Engineering in a classroom environment to a wide range of diverse students from high school and college graduates to mid-career changers. The curriculum consists of topics such as DOS, Networking Fundamentals, Network Operating Systems I and II (Netware, Windows NT, Windows 2000 Professional and Windows 2000 Advanced Server), Internetworking, MS Exchange, LAN/WAN, TCP/IP, Remote Access Servers, Server Migration and Hardware Maintenance. I also provide academic advisement and guidance to our students as well as input and assistance to Research and Development for enhancements and/or modifications to the existing curriculum.
Windows Network Engineer Netware Microsoft Exchange TCP/IP LAN WAN
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Edit Skills
Non-cloudteam Skill
Education
Network Engineer, Novell Netware
New Horizons Computer Learning Center 1990
Skills
Windows
2015
9
Microsoft Exchange
2015
8
Network Engineer
2009
8
Production Support
2017
5
Technical Support
2017
5
Android
2015
4
Anti Virus Software
2015
4
Avaya
2015
4
Citrix
2015
4
Database Backups
2015
4
Dell
2015
4
Desktops
2015
4
Firewall
2015
4
LAN
2005
4
Laptops
2015
4
Malware
2015
4
Microsoft Office
2015
4
Netware
2005
4
Network Infrastructure
2015
4
Routers
2015
4
Switches
2015
4
TCP/IP
2005
4
VPN
2015
4
WAN
2005
4
IBM Mainframe
1996
1
Novell
1996
1
Problem Management
2009
3
Training
2009
3
Cisco
2017
2
SAN
2017
2
Help Desk Management
2017
1
Project Management
2017
1
ServiceNow
2017
1
Blackberry
0
1
Data Center
0
1
DNS
2010
1
Microsoft Excel
0
1
VMWare
0
1
Windows XP
0
1