Hired as a senior system engineering to work with a Managed Service Provider to redesign Active Directory and to bring it in line with best practices. Quickly moved into the Engineering Manager position responsible for management of a server infrastructure of over 100 servers utilizing Windows Server Operating Systems 2003R2, 2008R2, and 2012R2 in a virtual and physical environment.

Key Contributions:

• Planned and managed the integration of two company acquisitions, involving Active Directory integration, server and PC migrations, user migrations and WAN integrations
• In less than 30 days, planned and integrated a 60-person offshore call center into infrastructure. This included integration into Active Directory, configuration and deployment of 60 thin clients. Configure Citrix farm to isolate the servers necessary to support the center because of PCI and client requirements
• Redesigned the company’s PKI infrastructure, created a deployment process and instructions for engineers to quickly deploy the solution
• Implement a Meraki Wireless network involving six locations. Designed the private and guest networks, system controls, and Layer Four and Seven restrictions to ensure network security. Wrote the accompanying usage and audit polices.
• Rewrote the company’s Change Management, Incident and Problem Management policies to implement ITL best practices.
• Advance design, implementation and troubleshooting of TCP/IP DNS and DHCP and other network protocols and services

Hired as a Windows Systems Administrator. Working in a general support position and eventually moved to have ten assigned clients. Clients primarily involved medical practices, working extensively with their Electronic Medical Record vendors and integrators

Key Contributions

• Completed two large medical practice infrastructure refreshes. Included networking and server infrastructure upgrades. Coordinated and worked with their EMR vendor providing onsite support to upgrade EMR versions.
• Planned, budgeted and completed a migration from Mysis to Allscripts for one of the largest cardiology practices in Jacksonville. This included a PC refresh in each of their eight offices
• Provided day to day infrastructure, Active Directory and network support to the ten assigned clients
• Coordinate several ISP migrations moving one client from a DSL network to an MPLS
• Diagnosed an ongoing wireless connectivity issue with a new client that resulted in them signing a multiyear managed service agreement