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Sally
mee.sally@gmail.com
301-366-4866
6620 81st Street
Cabin John, MD 20818
Seasoned IT Project Manager
31 years experience W2
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Summary

Seasoned project manager with System Development Life Cycle (SDLC) and technical project management. Outstanding ability to build cohesive teams with global and matrixed resources focused on delivering the best product, on time within budget. Exceptional client relationship building skills where the client feels they are a partner with the project team. Excellent written, oral and presentation ability for non-technical and technical resources.

Industry: Financial Services, Market Research, Consulting, Pharmaceutical, Aerospace

Systems: Large Web/Mobile Systems, Large Data Warehouse/Trans. Sys, Unix, Oracle, Java, .Net, VMWare, Windows Server, Windows Desktop,

Project Management: System Development Life Cycle, Technical Refresh, Disaster Recovery

Experience
Actively Seeking IT Project Manager Position
Information Technology
Dec 2014 - present

If you are looking for someone who's an excellent team builder, exceptional at building client relationships, seasoned project manager, experienced crisis manager, and willing to do whatever it takes to get a job done, then stop now, because I am that person.

Project Management Microsoft Excel
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Independent Consultant
Information Technology
Jan 1997 - present
  • Provide technical support, web site design, data entry, and other technical services as need to small business and residential customers.
No skills were added
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Senior System Anayst, Production Support Team Lead
Information Technology
Oct 2010 - Jan 2014

(formerly Arbitron)

  • Responsible for full SDLC on all system defects fixed as part of the development process.
  • Built client partnership ensuring issues were prioritized, root caused, and defects where included in new development.
  • Created a process to ensure that all open defects were considered as part of new development lifecycle. The process reduced new defect introduced by 30% and raised defect closure rate 50% to 75%.
  • Resolved all desktop issues for Panel Services and iRecruit application.
  • Coordinated rollout of Win7 and IE 8 for Panel Inspire and iRecruit applications.
  • Managed team building, ticket resolution methodology, and day to day operations for the conversion from Cognizant to Arbitron India for the Production Support of Panel Inspire, iRecruit, and iBoard applications.
  • Identified the root cause of an outstanding latency issues and worked with the client so they could upgrade their system within their budgetary restraints.
  • Managed ticket resolution of 250/300 per month, within SLA and root cause analysis and defects tied back to development.
  • Grew tickets resolved within SLA window by 10% to 30%.
  • Met Service Level Agreement (SLA) 97% uptime for the Panel Inspire and iRecruit 24x7 systems.
  • Designed, created, and presented monthly production support metrics for 6 projects and 25 categories to upper management.
  • Arbitron Above and Beyond for Operational Management.
Win7 Production Support Analysis SDLC System Analysis
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HP
Information Technology
Jan 1999 - Jan 2009

(formerly EDS)

  • Project Manager for 7 projects comprising FINRAVISTA application. Managed on­shore/off-shore and matrixed resources for full SDLC and brought projects in on time within budget.
  • After realizing that no user training had been included in the project, I created user documentation/training materials for all 7 projects and worked with my team to conducted end user training. There was no impact to the budget or delivery date as a result of this training.
  • Worked with necessary teams to achieve CMM Level 2 Certification of the VISTA Application.
  • Responded to RFI’s questions for EDS on the FINRA (Formerly NASD) contract renegotiation documents.
  • Project Manager from requirements through implementation technical refresh project including but not limited for Platform Migrations, Sever Upgrades, Oracle Upgrades, Hardware Migrations, Automated Scheduling Migrations, Desktop Hardware and Software replacements, Oracle Compression, and Space Reclamation.
  • Represented FINRA VISTA application and Market Regulation Application Tower for patch management and projects including but not limited to Desktop Hardware/Software replacements, VMWare, Active Directory, and Sever.
    • Coordinated scheduling for applications, identified issues and potential solution, and all risks that could impact the SLA's of the Market Regulation Tower Applications.
    • Documented risks, created risk mitigation plans, and documented all assumptions to ensure if SLA commitments were missed as a result of implementation, the applications did not incur monetary penalty.
    • Documented lessons learned.
  • Worked with VISTA program manager to identify areas where new business that would improve the applications could be submitted to the client.
  • EDS Above and Beyond for Participation on ADS Performance Improvement team.
  • EDS Above and Beyond for SUN to SEQUENT Migration.
  • Managed daily operations for FINRA VISTA and ADS applications to ensure high availability SLA was met.
  • Member of FINRA Capacity Planning Committee. Worked with teams to manage disk space, server, and tape resources for many of the Market Regulation Applications including the FINRA VISTA and ADS applications. VISTA and ADS applications consisted of over 10 databases/50 terabytes of disk space.
  • Core member of the VM Ware, IE 7, Active Directory, Windows XP, and other FINRA infrastructure projects.
  • Created original Disaster Recovery Documentation and updated during yearly DR testing.
  • Proactively monitored problems and identified minor issues for immediate resolution to prevent impact to SLA and prevent potential outages.
  • First point of notification of outages or backup issues that impacted the application.
Oracle UNIX Documentation
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System Architect FINRA VISTA Application
Information Technology
Jan 2001 - Jan 2009
  • Responsible for project management from requirements through regression testing and implementation for Oracle 10G, E25K Hardware Migration, Maestro to Autosys Migration, Windows and SUN Server Consolidation, Oracle 9I upgrade, Oracle Compression, Sequent to SUN Hardware Migration, Oracle 8I upgrade, Windows Server 2000 upgrade, and Sun to Sequent Hardware Migration, and Space Reclamation
  • Worked with teams to manage disk space allocation for 10 databases consisting of over 50 terabytes of disk space. Member of the FINRA Capacity Planning Committee.
  • Operations manager responsible for working with the applications and infrastructure teams to ensure that the application consistently met its 99% Uptime SLA.
  • Responsible for coordinating desktop upgrades and patch management from requirements to implementation for the FINRA Market Regulation Application Tower.
Oracle Oracle 8 Sun Regression Testing Sequent AutoSys Project Management Patch Management Windows Server System Architecture Database Upgrades
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Year 2000 (Y2K) Lab Manager for the NASD, NASDR and NASDAQ
Information Technology
Jan 1997 - Jan 1999

(formerly National Association of Security Dealers NASD)

  • Year 2000 (Y2K) Lab Manager for the NASD, NASDR and NASDAQ.
  • Responsibilities included:
  • Installation, maintenance, and troubleshooting Windows NT network including File and Print Services, Exchange with SMTP Services, and Microsoft DNS.
  • Testing desktop environment
  • Setup/installation of all hardware and software for the Window Desktop and Server environment. Ensured due dates were met by managing lab resources for UNIX and Oracle.
  • Responsible for End User Computing Program to make sure all End User programs were identified and remediated for Y2K readiness
Windows NT UNIX Oracle SMTP Project Management
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System Engineer
Chemicals/Pharmaceuticals
Nov 1993 - Jun 1997

Network, Email and Internet Services Administrator. Responsibilities included day to day system administration of Novell and Microsoft Networks, email systems and internet services. Responsible for conversion from MHS Mail to GroupWise Email duties included project management, analysis, design, and implementation for the conversion. Wrote user documentation for the training classes I conducted for 300 users. Provided help desk and desktop support for multiple applications.

Analysis Desktop Support Novell Documentation Project Management System Administration Systems Engineering Database Design
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System Administrator
Information Technology
Jan 1990 - Jan 1993

System administrators for NASA's Commerialization Code C. Managed Novell Network, Groupwise Email system and integrated Mac's into the Novell Network. Additional activities included managing and troubleshooting network resources, internet connectivity, network security and asset management. End user training and answering help desk calls were part of the duties as assigned.

Network Security Novell System Administration
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Liberal Arts
Camden County College, 1981 - 1983
Certifications
A++
Project Management Fundamentals
Exchange Sever
Windows 2003 Server Administration
Beginning Oracle SQL
Advanced IIS6 Troubleshooting
CMMI
Windows Server 2000 Administration
Skills
Database Upgrades
2009
8
Patch Management
2009
8
System Architecture
2009
8
Windows Server
2009
8
System Administration
1997
7
Microsoft Excel
2021
5
Database Design
1997
4
SDLC
2014
4
System Analysis
2014
4
Systems Engineering
1997
4
Project Management
2021
2
Analysis
2014
1
AutoSys
2009
1
Data Warehousing
0
1
Desktop Support
1997
1
Disaster Recovery
0
1
Documentation
2009
1
Network Security
1993
1
Novell
1997
1
Oracle
2009
1
Oracle 8
2009
1
Production Support
2014
1
Regression Testing
2009
1
Sequent
2009
1
SMTP
1999
1
Sun
2009
1
UNIX
2009
1
VMWare
0
1
Win7
2014
1
Windows NT
1999
1
Awards
NASA Code C Above and Beyond Award for Integration of the Macint, 2015
NASA Code C Above and Beyond Award for Move of Code C to NASA He, 2015