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Bisceglia
bnixon82@gmail.com
904-635-3378
6255 Morse Oaks Cir
Jacksonville, FL 32244
Production Support/Triage Lead
14 years experience W2
3
Recommendations
Average rating
232
Profile views
Summary

  • Excellent incident and problem management skills.
  • Experienced with Oracle databases.
  • Great process and system management skills.
  • Participated in 365/24/7 on call support rotation.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio, Project).
  • Knowledgeable in Service Operations Concepts (ITIL).
  • Able to work fast-paced, under pressure, and with time constraints.
  • Excellent technical writing skills.
  • The ability to work on an individual basis as well as with a team.
  • Ability to accept change and quickly adapt to new situations.
  • Strong interpersonal and communication skills, both written and verbal.
  • Ability to multi-task and switch priorities quickly.
  • Great analytical and process management skills.

Experience
Education
Bachelor's in Computer Science
Georgia Southern University, 2000 - 2004
Skills
Analysis
2017
6
BMC Remedy
2017
6
Data Analysis
2017
6
Documentation
2017
6
Maximo
2017
6
Microsoft Office
2017
6
Production Support
2017
6
Quality Assurance
2017
6
Technical Support
2017
6
Microsoft Excel
0
1
Oracle
0
1
Problem Management
0
1
SQL
2011
1
TOAD
2011
1