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Bisceglia
Production Support/Triage Lead/Data Analyst
6 years experience W2 Jacksonville, FL
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Bisceglia
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Production Support/Triage Lead/Data Analyst
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91
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Analysis BMC Remedy Data Analysis Documentation Maximo Microsoft Office Production Support Quality Assurance Technical Support Microsoft Excel
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Recent Experience
Production Support/Triage Lead 02/11 - 03/17
Production Support Analysis Data Analysis Maximo Documentation Quality Assurance Technical Support Microsoft Office BMC Remedy
Sr. Retail Loan Processor - Dealer Financial Services 10/10 - 02/11
SQL TOAD Analysis
Summary

  • Excellent incident and problem management skills.
  • Experienced with Oracle databases.
  • Great process and system management skills.
  • Participated in 365/24/7 on call support rotation.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Visio, Project).
  • Knowledgeable in Service Operations Concepts (ITIL).
  • Able to work fast-paced, under pressure, and with time constraints.
  • Excellent technical writing skills.
  • The ability to work on an individual basis as well as with a team.
  • Ability to accept change and quickly adapt to new situations.
  • Strong interpersonal and communication skills, both written and verbal.
  • Ability to multi-task and switch priorities quickly.
  • Great analytical and process management skills.

Top 5 Skills
SkillsProficiencyLast Used
Analysis
2017
BMC Remedy
2017
Data Analysis
2017
Documentation
2017
Maximo
2017
Education and Certifications
Bachelor's in Computer Science
Georgia Southern University, 2000 - 2004
Preferences
Availability:
Willing to relocate?:No
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen