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Brian
Internal Service Desk Technician
18 years experience W2 Cedar Hills, UT
Available immediately
Actively seeking
Brian
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Internal Service Desk Technician
2 recommendations
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98
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Technical Support Windows Printers Desktop Support HIPAA Netware Novell SAP IMAGE MS Active Directory
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Recent Experience
Contract Internal Service Desk Technician 12/16 - 03/17
Citrix MS Active Directory Technical Support Desktop Support
System Administrator 03/16 - 07/16
Microsoft Exchange System Administration NetIQ MS SCOM EMC Citrix MS SharePoint Firewall Technical Support MS Active Directory XenAPP
Tier 3 Support-Support Manager Consultant/System Administrator/Desktop Tech 08/15 - 01/16
MS Active Directory VMWare Linux Project Management Windows Server System Administration SQL Windows HP Switches Firewall Technical Support Desktop Support MS Visio Network Engineer
Summary

  • CompTia A+ Certified.
  • Extroverted and soft-skilled.
  • Utilized remote support tools: Lync, SCCM, Landesk, WebEx, eBLVD, LogMein, etc.
  • Basic Cisco router configuration and intermediate Unified Messaging telephony administration.
  • CRM’s: Cherwell, CA Service Desk Manager, ZenDesk, ClientSpace, Remedy, Salesforce, ServiceNow, etc.
  • Speak, read, and write conversant German.
  • Certified Novell Netware 5.1 and 4.11 Administrator.
  • Certified GroupWise 5.5 System Administrator.

Top 5 Skills
SkillsProficiencyLast Used
Technical Support
2017
Windows
2016
Printers
2008
Desktop Support
2017
HIPAA
2008
Education and Certifications
Utah Valley University
Utah Valley University
CompTIA A+ Certified,
Certified Novell Netware 5.1,
Preferences
Availability:Immediately
Willing to relocate?:No
Prepared to Travel:Up to 50%
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen