Uploaded File
Brian
brian.sumsion@gmail.com
801-216-4616
Cedar Hills, UT 84062
Internal Service Desk Technician
25 years experience W2
2
Recommendations
Average rating
117
Profile views
Summary

  • CompTia A+ Certified.
  • Extroverted and soft-skilled.
  • Utilized remote support tools: Lync, SCCM, Landesk, WebEx, eBLVD, LogMein, etc.
  • Basic Cisco router configuration and intermediate Unified Messaging telephony administration.
  • CRM’s: Cherwell, CA Service Desk Manager, ZenDesk, ClientSpace, Remedy, Salesforce, ServiceNow, etc.
  • Speak, read, and write conversant German.
  • Certified Novell Netware 5.1 and 4.11 Administrator.
  • Certified GroupWise 5.5 System Administrator.

Experience
Contract Internal Service Desk Technician
Information Technology
Dec 2016 - Mar 2017
  • Supported 2 factor authentication.
  • Administrated Active Directory and associated utilities.
  • Utilized Citrix XenApp.
  • Good Technology mobile device management.
Citrix MS Active Directory Technical Support Desktop Support
Remove Skill
System Administrator
Aerospace/Defense
Mar 2016 - Jul 2016
Salt Lake City, UT
  • Defense Federal Acquisition Regulation Supplement (DFARS) Administrated Symantec Endpoint Protection 12.1 Client and Manager Firewall Policy.
  • Utilized NETIQ 8.7 Directory Resource Administration for Active Directory.
  • Collaborated with MS SharePoint and LANDESK Suite.
  • Received review and training on Citrix XenApp 6.5, MS Exchange 2010, BigFix 9.5, SCOM 2012, Office 2016, PowerBroker 7, & EMC Isilon and VMAX storage.
Microsoft Exchange System Administration NetIQ MS SCOM EMC Citrix MS SharePoint Firewall Technical Support MS Active Directory XenAPP
Remove Skill
References
Average Rating

1 recommendation
Tier 3 Support-Support Manager Consultant/System Administrator/Desktop Tech
Information Technology
Aug 2015 - Jan 2016
  • Completed Caesar Vision POS tickets utilizing SQL 2012, HeidiSQL queries, and Redgate db compares.
  • Administrated VMware ESXi 5 which included Windows Server 2012 R2 and Linux servers.
  • Administrated Active Directory.
  • Network engineering of HP switches and Palo Alto firewall administration.
  • Completed Google Docs documentation.
MS Active Directory VMWare Linux Project Management Windows Server System Administration SQL Windows HP Switches Firewall Technical Support Desktop Support MS Visio Network Engineer
Remove Skill
Desktop Technician and System/VDI Administrator
Information Technology
Nov 2014 - Aug 2015
Salt Lake City, UT
  • Administrated VMware ESXi 5.5 and Horizon View 6.0 VDI with Dell terminal configurations.
  • Managed clusters and hosts, took snapshots, cloned, managed memory, etc. of virtual machines.
  • Completed desktop engineering, composed linked-clones, pools, entitlements, and terminal firmware upgrades of VDI.
  • Imaged laptops and desktops with Acronis.
  • Administrated Active Directory.
  • Microsoft SCCM 2012 application packaging and deployment.
  • Macintosh OS X support.
  • Administrated Symantec Backup Exec 2010.
  • Windows Server 2012 R2 testing with basic PowerShell scripting.
  • Used SecureCRT for port security.
VMWare Windows Server PowerShell Scripting MS SCCM Application Packaging Windows Macintosh Desktop Support Technical Support Desktops Laptops MS Active Directory Database Backups Database Upgrades
Remove Skill
System Administrator
Information Technology
May 2014 - Oct 2014
Salt Lake City, UT
  • Administrated and maintained Windows Server 2003 and 2008 in production and test.
  • Administrated Active Directory and generated Hyena user reports.
  • WSUS security patching.
  • Administrated VMware ESXi 5.
  • Administrated Exchange 2003.
  • Administrated Symantec NetBackup 7.6 and Enterprise Vault 10.
  • Administrated NetApp 2.2 storage.
  • Message administration of Websense 7.3.
  • Administration of Citrix Presentation 4.5 server.
  • McAfee ePolicy 4.6 server anti-virus administration.
  • Check Point VPN policy.
  • Basic MS SQL 2005 administration.
  • Basic Unix administration.
  • Change Management/Control Board participation.
MS Active Directory VMWare UNIX Windows Server System Administration NetApp Citrix SQL Windows SQL 2000 VPN WSUS Database Backups
Remove Skill
References
Average Rating

1 recommendation
IT System Support
Information Technology
Apr 2013 - Apr 2014
Salt Lake City, UT
  • Symantec Ghost imaging & image creation, Macintosh OS X support.
  • Kaseya enterprise patch & application deployment.
  • Purchased hardware and software, managed inventory, and scheduled vendors.
  • Administrated Windows Server 2008 R2, Active Directory, Exchange 2010, Cisco telephony, and web tools.
  • Designed small new data center and racked Cisco switches and servers at office and disaster recovery sites.
  • Monitored WAN with SolarWinds.
  • Created Digital/Media Signage.
  • Administrated Cisco WiFi.
Cisco MS Active Directory Disaster Recovery Windows Server SolarWinds Windows WAN Telephony Switches Macintosh Ghost Imaging Data Center Digital Media Technical Support
Remove Skill
Contract Desktop Tech Tier 1 and 2/System Administrator
Information Technology
Aug 2012 - Mar 2013
  • Deployed applications and patches with Microsoft System Center Configuration Manager.
  • Configured Windows and Exchange servers in VMware ESXi 5.1 environment.
VMWare System Administration Windows Desktop Support
Remove Skill
Contract Project Team Lead
Information Technology
Jul 2012 - Jul 2012
Midvale, UT
  • Technician, and AD Admin for Windows 7/VDI Upgrade
Windows
Remove Skill
Contract SOE Microsoft Security Patch Compliance Technician Project Lead, and Secure Network Internet Gateway Support Technician
Information Technology
Jul 2011 - Mar 2012
  • Utilized Microsoft SCCM application and log file analysis.
  • Achieved 3 man team goal of 95% of 10,000 enterprise workstations security patch compliance.
  • Received Exchange 2007 and VMWare ESX 4 training.
  • Android and Apple mobile messaging process documentation.
  • Assisted with and conducted daily business unit divestments resource accountability meetings.
  • Resolved proxy.pac and firewall related issues.
Firewall VMWare Android MS SCCM Apple Compliance
Remove Skill
Helpdesk Technician/System Administrator
Information Technology
May 2010 - Jul 2011
Slc, UT
  • Administrated Windows Server 2003, 2008 R2 & Active Directory.
  • Administrated SAP user security.
  • Administrated Cisco voice mail switch.
  • Imaged laptops and desktops using Altiris Deployment Server.
  • Monitored WAN with SolarWinds.
  • Administrated Lotus Notes/Domino 8.
Cisco Windows Server System Administration SolarWinds Windows WAN IMAGE Altiris SAP Lotus Notes Desktops Laptops MS Active Directory
Remove Skill
Technical Support Engineer
Information Technology
Apr 2009 - Sep 2009
Lindon, UT
  • Altiris Patch Management 6 & 7
Patch Management Technical Support Altiris
Remove Skill
Senior Data Security Analyst/Administrator, Data Security Department
Insurance
Jan 2008 - Sep 2008
Columbia, SC
  • Administrated multi-network WAN with Novell Netware 6.5 & ID Manager and Active Directory.
  • Administrated Citrix/RSA SecurID.
  • Utilized RACF mainframe.
  • Prepared daily corporate user and group reports for HIPAA auditing purposes.
MS Active Directory HIPAA Auditing SecurID WAN Netware Novell RACF RSA Data Security Project Management Citrix Security Analyst
Remove Skill
Directory Object Administrator & Network Operations Analyst, Enterprise Operations Center
Information Technology
Nov 2001 - Jan 2008
  • Administrated Novell Netware 6 and Active Directory WAN.
  • Configured network printers using iManager and HP Web Jetadmin.
  • Monthly account reporting and cleanup for auditing purposes.
  • Provided backup Exchange 2003 administration.
  • Administrated SAP user security.
  • Documented processes per SOX/GCC requirements, etc..
  • Monitored corporate WAN using HP OVO, SIM, Big Sister, and Foglight.
  • Utilized TSO mainframe for production control.
  • Performed tape operations duties including restores with NetBackup for disaster recovery initiatives.
MS Active Directory WAN Auditing Netware Printers SAP Novell HP HP OO Disaster Recovery Database Backups
Remove Skill
Technical Analyst 2
Information Technology
Jun 1996 - Sep 2001
Provo, UT
  • Sole helpdesk technician responsible for NSE Distribution Center satellite office.
  • Primary contact for Macintosh technical problems.
  • Administrated Novell Netware 5.1, 4.11, and 3 WAN.
  • Administrated Harris voice mail switch and imaged Intermec RF hand scanners.
  • Voice and data cabling.
  • Administrated Atlas/DG corporate enterprise system in a PICK/UNIVERSE environment.
  • Administrated SAP user security.
UniVerse Cabling Novell RF SAP Macintosh Netware
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
evening/week
Utah Valley University
Civic Accomplishments
Utah Valley University
Certifications
CompTIA A+ Certified
Certified Novell Netware 5.1
Certified GroupWise 5.5 System Administrator
Skills
Technical Support
2017
20
Windows
2016
17
Printers
2008
16
Desktop Support
2017
10
HIPAA
2008
10
Netware
2008
12
Novell
2008
12
SAP
2011
12
IMAGE
2011
10
MS Active Directory
2017
9
WAN
2014
9
Database Backups
2015
8
Windows Server
2016
8
Disaster Recovery
2014
7
Macintosh
2015
7
Data Center
2014
6
System Administration
2016
6
Altiris
2011
1
Ghost Imaging
2014
1
Auditing
2008
6
HP
2016
6
HP OO
2008
6
VMWare
2016
6
Cabling
2001
5
RF
2001
5
Telephony
2014
5
UniVerse
2001
5
Microsoft Exchange
2016
3
MS SCCM
2015
3
NetApp
2014
2
Cisco
2014
2
Desktops
2015
2
Laptops
2015
2
SolarWinds
2014
2
Office 365
2017
1
Compliance
2012
1
Database Upgrades
2015
1
Digital Media
2014
1
Firewall
2016
1
Lotus Notes
2011
1
MS Visio
2016
1
Network Engineer
2016
1
Switches
2016
1
Android
2012
1
Apple
2012
1
Application Packaging
2015
1
Citrix
2017
1
Data Security
2008
1
EMC
2016
1
Linux
2016
1
MS SCOM
2016
1
MS SharePoint
2016
1
NetIQ
2016
1
Patch Management
2009
1
PowerShell
2015
1
Project Management
2016
1
RACF
2008
1
RSA
2008
1
Scripting
2015
1
SecurID
2008
1
Security Analyst
2008
1
SQL
2016
1
SQL 2000
2014
1
UNIX
2014
1
VPN
2014
1
WSUS
2014
1
XenAPP
2016
1
Languages
German, Fluent/Bilingual