Uploaded File
add photo
Margie
margie.mallery@verizon.net
2159 Nursery Road Apt 120
Clearwater, FL 33764
IT Specialist
7 years experience W2
0
Recommendations
Average rating
75
Profile views
Summary

My background includes broad and diverse technical experience including complex system design, troubleshooting and repairing connectivity issues, and network administration. In addition, I possess hands-on experience setting up and troubleshooting computer systems, maintaining networks involving WAN/LAN, and resolving diverse technical issues while consistently providing quality service. I believe you will find me to be highly disciplined and adaptable with the ability to work in a variety of environments, follow complex instructions, and deliver quality results. Some of the key strengths I can offer include: Strong network / system management and leadership competencies; solid achievement in designing, developing, and implementing innovative solutions that meet specific business needs.

Experience
IT Specialist
Information Technology
Dec 2015 - Mar 2017
  • Manage technical resource in assisting users to resolve problems with equipment and data; monitors and prioritizes service requests to facilitate support and the exchange of information and advice; implements solutions and liaisons with providers as required.
  • Create/Modify/Disable Active Directory, Exchange 365, VMWare user accounts.
  • Prepare documents, spreadsheets and database as necessary for reporting purposes
  • Research and recommend replacement of equipment and upgrade software as needed
  • Manage the support, training and troubleshooting of office telephone systems and voicemail
  • Serves as technical resource to departments regarding information services and hardware needs
  • Flexible work schedule including evenings, nights, weekends and holidays
  • Information systems management to include data processing, systems design and data base administration
  • Must exhibit leadership, team building skills, and a strong customer-orientation skill.
  • Installs, configures, and upgrades workstation operating systems and application software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Installs, assembles, and configures workstation hardware, monitors, network infrastructure peripherals, printers, scanners and related hardware.
  • Supports and troubleshoots CATV and security technology.
  • Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
  • Installs, configures, upgrades and troubleshoots mobile phone and tablet hardware, operating systems and application software, using standard business and administrative packages.
  • Assists with the support, troubleshooting and end-user training for office telephone systems and voicemail.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data; monitors and prioritizes service request support queue supports a centralized help desk function to facilitate the exchange of information and advice; implements solutions or notifies providers as required.
  • Makes hardware and software acquisition recommendations including helping users assess needs and justification for equipment and services.
  • Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user.
MS Active Directory VMWare System Design
Remove Skill
System Administrator
Information Technology
Jul 2015 - Nov 2015
  • Installed and setup Microsoft Server 2012 R2, Exchange Server 2016 and SQL Server 2014
  • Maintain, troubleshoot and made correction through Citrix XenCenter.
  • Created/Maintain Microsoft DHCP DNS, Application, Print, File server
  • Created/modified/disable accounts in SoftPro and Active Directory
  • Created trust relationship between servers.
  • Created Parent/Child relations.
  • Application and systems troubleshooting, testing, and installation.
  • Maintained switches, fiber
  • Maintained SAN
DHCP DNS Fiber Optics MS Active Directory System Administration SQL Microsoft Server Citrix SAN SQL Server Switches
Remove Skill
System Administrator
Information Technology
Apr 2015 - Jul 2015
  • Created user accounts in Active Directory and Exchange.
  • Setup, imaged, installed and maintained Dell laptop equipment in a LAN/WAN environment.
  • Setup, installed and troubleshoot Cisco phones using Cisco Call Manger.
  • Maintain, test, and troubleshoot hardware and software pertaining to a LAN/WAN, Cisco switches, workstations, servers and other devices.
  • Created and maintain, user accounts in VMware
  • Maintain and made corrections to Microsoft Active Directory, DHCP and DNS server
  • Application and systems troubleshooting, testing, and installation.
  • Interact with various internal IT support functions, Development, Operations, Networking, and external 3rd party vendors to trouble shoot and resolve complex problems.
  • Ability to deploy and support complex 3rd party developed applications
  • Excellent problem solving, planning and organizing skills
  • Actively identify incidents and manage the incident resolution process to provide service recovery
  • Work with appropriate internal and external support providers to analyze root cause analysis and provide permanent fix or work around.
  • Maintained switch and fiber connections.
Cisco DHCP DNS Fiber Optics MS Active Directory VMWare System Administration Dell LAN Switches WAN
Remove Skill
LAN Administrator
Information Technology
Dec 2013 - Feb 2015
  • Setup, imaged, installed and maintained Lenovo PC equipment in a LAN/WAN environment.
  • Maintain, test, and troubleshoot hardware and software pertaining to a LAN/WAN, Cisco switches, workstations, servers and other devices.
  • Maintain, troubleshoot and made corrections to VMware vShere
  • Maintain and made corrections to Microsoft Active Directory, DHCP and DNS server
  • Application and systems troubleshooting, testing, and installation.
  • Interact with various internal IT support functions, Development, Operations, Networking, and external 3rd party vendors to trouble shoot and resolve complex problems.
  • Ability to deploy and support complex 3rd party developed applications
  • Excellent problem solving, planning and organizing skills
  • Actively identify incidents and manage the incident resolution process to provide service recovery
  • Work with appropriate internal and external support providers to analyze root cause analysis and provide permanent fix or work around.
  • Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management, information security, etc.).
  • Maintain Avaya phone system.
  • Maintain Switches, Core Switches, and Fiber connections.
Cisco DHCP DNS Fiber Optics MS Active Directory VMWare Information Security Incident Management Compliance Release Management vSphere LAN Switches WAN
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Information Systems
Florida Gulf Coast University
Certifications
Microsoft Certificate of Achievement
Skills
MS Active Directory
2017
3
LAN
2015
2
Switches
2015
2
VMWare
2017
2
vSphere
2015
2
WAN
2015
2
Cisco
2015
1
Compliance
2015
1
DHCP
2015
1
DNS
2015
1
Fiber Optics
2015
1
Incident Management
2015
1
Information Security
2015
1
Release Management
2015
1
System Design
2017
1
Business Requirements
0
1
Citrix
2015
1
Dell
2015
1
Microsoft Server
2015
1
Network Administration
0
1
SAN
2015
1
SQL
2015
1
SQL Server
2015
1
System Administration
2015
1