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Derek
derek.morton25@gmail.com
832-413-2025
22202 Estate Hill Dr
San Antonio, TX 78258
Senior Linux System Administrator
14 years experience W2
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Average rating
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Summary

Skilled IT professional with knowledge in a wide variety of Information Technology fields who possesses excellent troubleshooting skills and has a strong interest in new and emerging technologies.

Experience
Linux System Administrator III
Jul 2013 - present
Responsibilities include providing support to clients via helpdesk tickets and phone calls, installing and supporting a wide variety of Linux software installed on client dedicated servers and virtual private servers along with supporting all other aspects of the Cloud portfolio. I also serve as an escalation point to more junior members of my team by providing guidance and knowledge based on real world production knowledge.
Linux LAMP RHEL Clustering Apache MySQL Python Plesk Technical Support CentOS VMWare Debian Ubuntu Software Packaging System Administration
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Linux Systems Administator
Jun 2012 - Jul 2013
Responsibilities include providing Level I technical support to clients via helpdesk tickets, installing, configuring, and supporting Apache, BIND, MySQL, and Exim across server farm, monitoring server farm for possible stability issues and taking both proactive and reactive steps in order to prevent and resolve issues, providing guidance to and handling escalations from front-line support agents, contributing documentation to internal wiki. I also compiled and created a package repository for MATE (a GNOME 2 fork) to be used as a desktop environment option on our Linux workstations across the company.
Plesk LAMP Apache RHEL cPanel Technical Support MySQL Linux CentOS Debian Ubuntu Software Packaging System Administration
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Solutions Engineer
May 2010 - Jun 2012
Telecommuting position with responsibilities including answering incoming calls from customers and partners, providing hardware and software technical support for Windows client operating systems and associated peripherals, home network (wired and wireless) installs and troubleshooting and reviewing and providing changes for company documentation. Participant in the next generation Knowledge Base beta program. Researched and developed removal technique for multiple variants of the 64-bit ZeroAccess rootkit.
Technical Support Windows
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Teller
Feb 2009 - May 2010
Responsibilities included processing customer transactions, scanning documents for Branch Capture, balancing ATM and vault transactions.
No skills were added
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ResNet Administrator
Aug 2007 - Dec 2008
Responsibilities included supervising 9 student-employees; insuring day-to-day operation of the network infrastructure to approximately 5,000 students living in on-campus residence halls using Bradford Networks' Campus Manager. Also charged with providing desktop and network support to students and staff members by personal appointments, phone, and email and played an integral role in the emergency deployment of the Bradford Networks’ system in March-April 2008. Primarily responsible for maintaining the organizational website and trouble-ticket system. Promoted from Tier 1 Tech to Tier 2 Tech in January 2008; Promoted from Tier 2 Tech to Co-Administrator in March 2008; Became sole Administrator in May 2008.
Technical Support Linux CentOS Network Infrastructure Network Support
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EasyTech Resident Tech
Mar 2007 - Aug 2007
Troubleshooting customer’s computer problems, repairing customer computers and working the sales floor when all customer computers were completed.
Technical Support
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Edit Skills
Non-cloudteam Skill
Education
Attended in Information Systems Technology - Networking Specialist
Arkansas State University: Mountain Home, 2008 - 2010

Certificate of proficiency in Cisco Networking also included in this degree.

Record has not been verified.
Attended in null
University of Arkansas at Fayetteville, 2007 - 2008
Record has not been verified.
Certifications
Red Hat Certified Engineer
Red Hat, 2014
VMware Certified Associate - Data Center Virtualization
VMware, 2013
Skills
Debian
2021
10
Linux
2021
10
Ubuntu
2021
10
Technical Support
2021
8
System Administration
2021
7
Apache
2021
5
CentOS
2021
5
LAMP
2021
5
MySQL
2021
4
RHEL
2021
4
Plesk
2021
3
VMWare
2021
3
Clustering
2021
2
cPanel
2013
2
Windows
2012
2
Network Infrastructure
2008
1
Network Support
2008
1
Python
2021
1
Software Packaging
2021
1
Languages
English, Fluent/Bilingual