Troubleshoot advanced customer issues that are technical in nature including hardware, software, networking, or other designated client products. Solve problems that are generally unstructured and require extensive use of conceptual thinking including notating skills. Clarify customer requirements probe for understanding. Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance.

Processed orders researched requests checked availability, and recommended alternative products. Promoted customer satisfaction through clear and concise communication. Canceled orders compared disputed merchandise with original order. Verified address and prepared shipping label for return merchandise. Maintained positive company image during difficult situations. Proven ability to handle large call volumes in a professional and courteous manner. Provided sales consulting and support for small, independent company specializing senior fashions. Up sold various merchandise items.

Proven ability to handle large volume calls in a professional and courteous manner. Advised customer on recommendations according to their need. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Required to work in multiple queues/s kill set over various contact channels. Handled payment authorization, bill inquires, and refunds. Initiated calls on behalf of executives and off-site sales staff.