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Wannetta
Technology Support Representative
13 years experience W2 Jacksonville, FL
Available immediately
Actively seeking
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Wannetta
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Technology Support Representative
1 recommendation
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69
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Customer Service Project Management BMC Remedy Cisco Routers VoIP Auditing Microsoft Excel Regression Testing Salesforce
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Recent Experience
Technology Support Representative 10/15 - present
Vendor Management System Testing Scala Salesforce Regression Testing
Assistant Manager 07/14 - 10/15
Customer Service Auditing Microsoft Excel Project Management
Information Systems Specialist 07/08 - 07/14
VoIP Customer Service Cisco BMC Remedy Routers
Summary

  • 9+ years of technical desktop support
  • 9+ years of customer service experience
  • Expert Microsoft Office skills
  • Outstanding verbal / written communication and presentation skills.
  • Impeccable ability to multitask
  • Completed ITIL, Security+ SharePoint Design and A+ training.
  • Technically literate and comfortable working with Internet
  • Ability to interpret processes and improve upon them
  • Active Security Clearance

Top 5 Skills
SkillsProficiencyLast Used
Customer Service
2015
Project Management
2015
BMC Remedy
2014
Cisco
2014
Routers
2014
Education and Certifications
University of Maryland
A+ training,
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen