Designed, administered, optimized, and supported IT and network systems, servers, hardware, and equipment supporting daily business operations and 400-650 employees across multiple locations and platforms. Designed, configured, upgraded, and maintained IBM I environment and enterprise security architecture. Designed, implemented, monitored multi-system and multi-platform backup, disaster recovery, and business continuity. Analyzed business needs and recommended new technologies across multiple platforms to maximize capacity and scalability while minimizing cost. Implemented and upgraded multi-platform information security policies, protocols, firewall, and antivirus. Performed high level troubleshooting, diagnosis, and resolution of IT and system issues and coordinated patches and implementations with vendor designers and resources. Scheduled and managed hundreds of multi-platform software package deployments, updates, and patches. Mentored junior team members and ensured 100% availability of all systems and remote connectivity/security.
Selected Achievements:
- Drove holistic, full life-cycle delivery of complex technical projects, coordinating diverse team members while aggressively meeting project milestones, budgets, and deadlines.
- Configure EIM/SSO user to access a Kerberos server to automatically authenticate and authorize themselves to use i5/OS applications without entering an OS/400 user profile and password.
- Led multi-phase transformation and modernization of company’s IT and network infrastructure: modernize LAN/WAN connections to increasingly robust telecom technologies and subsequent optical connection to provider w/ DR backup.
- Standardized and instituted systems, procedures, and plans enabling high availability of critical systems in private and open networks.
- Led planning and execution for AIX (UNIX) server project to support IBM WebSphere, IBM Content Manager - set up LPAR, installed server operating systems, wrote scripts for capacity planning and implemented in sandbox, R&D and production environments. Built DR infrastructure at local and remote sites for fail-over.
- Successfully performed hundreds of installations/upgrades of IBM I OS, application servers and vendor software.
- Recognized by management as key contributor to corporate IT vision and strategic projects.
- Routinely achieved highest levels of user satisfaction based upon highly responsive support, timely implementation with minimal business disruption and quick resolution of critical performance issues.
- Assessed and recommended technology solutions and tactical action plans to reduce and mitigate risk while strengthening overall IT/data security.
- Standardized and instituted systems, procedures and plans enabling high availability of all critical systems enterprise-wide balancing utilization of private and open networks.
- Installed and managed IBM Domino on the IBM i platform, then mentored up a helpdesk operator to handle that responsibility fulltime going forward.
- Installed and managed Windows NT thru Windows 2003, then mentored up a helpdesk operator to handle that responsibility fulltime going forward.
- Assessed and recommended industry leading technology solutions and tactical action plans to reduce and mitigate risk while strengthening overall IT/data security.
- Headed multiple successful communications transitions for branch connectivity as more robust technology became available using a range of telecom technologies, equipment and protocols. Directed and oversaw vendor selection and testing, configuration, and roll-out of new routers, TCP/IP, monitoring (HP OpenView), and IBM I. Completed projects on time, within budget, and with zero down time.
- Held accountability for cross-platform selection, testing, and implementation of company’s enterprise infrastructure security solution. Successfully facilitated deployment and achievement of I.T. elements of HIPAA and Sarbanes-Oxley compliance.
- Coordinated setup and installation of web services, including firewall, DMZ and web server. Incorporated appropriate rules for data retrieval (ODBC/DRDA).
- Established VPN for remote home users using host configuration and CISCO clients while sunsetting prior technologies that were at end-of-life.
- Set up terminal services and Citrix for data retrieval from host and PC applications (using EHHLLAPI and DDE).
- Defined, instituted, and tested company’s Disaster Recovery plan, including local and remote equipment and software selection, housing (cooling, electrical, halon) with host and PC server environment and TCP/IP remapping of routers and switches.