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Paula
pauli.cm@gmail.com
321-795-2818
3600 Pennsylvania Avenue
Mims, FL 32754
Tourism Consultant
24 years experience W2
4
Recommendations
Average rating
124
Profile views
Summary

Executive summary

  • Product Manager with over 15 years of experience in the tourism industry, experienced in sales, operation and negotiation.
  • Experienced with developing tourism projects.
  • Established new markets.
  • Negotiated with clients and suppliers to improve quantity without neglecting quality.
  • Customer service oriented.

Experience
Travel Consultant
Government
Nov 2013 - present
  • Front office.
  • Quotes and sales, cruises, tours, accommodations, car rentals.
  • Information about Orlando theme Parks, venues, etc.
Cash management Microsoft Office
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References
Average Rating

1 recommendation
Product Manager
Hospitality and Entertainment
Sep 2009 - Apr 2011

- Developed tourism products to improve itineraries and increase clients to the company. 
- Traveled around Argentina and Chile, in site inspections, and FAM tours. 
- Increased sales by 20%, add commercial clients by 7%. 
- Trained company personnel with the objective of providing customers proper and efficiency response. 
- Manage logistic of groups up on arrival.
- Developed, produced and executed news letters to keep clients updated.
- Markets: 90 % Israeli, 5 % USA, 5% Europe (Middle East)

Marketing Program Management Social Media Travel Planning Organizational Effectiveness Proactive Incentive Planning Client Engagement Leadership Microsoft Office Project Management Product Management
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Sales Executive Senior
Hospitality and Entertainment
Jan 2008 - Sep 2009
  • Positioned at the Leisure department, tailor- made programs, fulfilling clients with creative packages.
  • Dedicated to general travel within Argentina and Chile. FIT bookings, Tour series, Special interest, Cruises offshore tours.
  • Markets: 30% USA, 30% South Africa, 30% Australia, 10% Europe.
Travel Planning Microsoft Office Sales
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References
Average Rating

1 recommendation
Operations Special groups Senior
Hospitality and Entertainment
May 2006 - Jan 2008
  • Controller of itineraries managed documentation, and checked communication between sales department and the clients. Specialized in Golf and special interest groups.
  • Emergency calls after office. 
  • Decision-oriented and proactive position.
  • Achievements; created and implemented with colleagues an Operation Manual Book of the company, with the objective of coordinate communications between departments and suppliers (guides, hotels, transportation).
  • Markets: 40% USA, 30% Irish, 10% British, 20% Europe.
Documentation Proactive Sales process Microsoft Office
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References
Average Rating

2 recommendations
Sales Executive Incoming
Hospitality and Entertainment
May 2005 - Apr 2006

 Quotations, bookings and advice itineraries in USHUAIA, EL CALAFATE and CRUISES to ANTARTICA, Patagonia in general.
- Markets: 80% Brazilian, 20%Argentinean.

Sales
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Secretary 1st Assistant
Government
Jan 2003 - Jan 2004

- Manage personal agenda, organize conferences and meetings and hold onto communication with governor secretaries and other assistant secretaries. 
- Preparation of documents, typing shorthand and screening calls.
- Review projects, media. 
- Organize press conferences and events.

Organizational Effectiveness Press conferences Screen calls Agenda Management Verbal Communication
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Public Relations Assitant
Transportation
Jun 1998 - Dec 2002
  • In charge of the VIP lounge, assist business and first class passengers.
  • Organize pre-boarding meetings.
No skills were added
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Check In Assistant - Intership
Transportation
Nov 1997 - May 1998
  • Assist passengers check in, issue air tickets, assist in the boarding process.
  • Baggage claim assistant.
Sabre Customer Service
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Tourism Management
Universitas Estudios Superiores, 2008 - 2011
Minor: Tour Guide
Certifications
Tourism Management
Buenos Aires Education Board, 2011
Skills
Amadeus
1998
15
Cash management
2021
15
Creative
2009
15
Customer Service
1998
15
Detail Oriented
2008
15
Microsoft Office
2021
15
Organizational Effectiveness
2011
15
Proactive
2011
15
Sabre
1998
15
Sales process
2008
15
Tour operators
2009
15
Verbal Communication
2004
15
Event Planning
2009
12
Sales
2009
11
Agenda Management
2004
10
Controller
2008
10
Documentation
2008
10
Press conferences
2004
10
Screen calls
2004
10
Support Documentation
2011
10
Travel Planning
2011
10
Team Leadership
2011
8
Incentive Planning
2011
7
Project Management
2011
7
Social Media
2011
6
Client Engagement Leadership
2011
5
Deal closer
2011
5
Marketing
2011
5
Program Management
2011
5
Product Management
2011
2
Languages
English, Fluent/Bilingual
Spanish, Fluent/Bilingual
Italian, Basic