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Jenna
jenna.otto@gmail.com
719-337-9199
9559 Pony Gulch Way
Colorado Springs, CO 80925
Software Developer
17 years experience W2
3
Recommendations
Average rating
393
Profile views
Summary

As a software developer who loves working in teams or alone, I am adaptable, pragmatic, and quick to learn. With aclient-facing demeanor, and systems-focused mindset, I tackle any problem set before me.

Experience
Software Developer
Information Technology
Jan 2018 - present
Rochester Hills, MI
* Writing an iCal interpreter to receive emails from AWS Lambda
• Wrote and maintained OpenAPI documentation for our new Node project
• Built node API endpoints with complementary front-end representation
• Maintained legacy Java EE projects, and adapted front-end code with jQuery
• Maintained and then built a Keystone project, upon completion, gave a talk at our local tech meetup
AWS Java jQuery node.js J2EE
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Software Devleoper
Transportation
Jan 2018 - present
Rochester Hills, MI

  • ? Writing an iCal interpreter to receive emails from AWS Lambda

  • ? Wrote and maintained OpenAPI documentation for our new Node project

  • ? Built node API endpoints with complementary front-end representation

  • ? Maintained legacy Java EE projects, and adapted front-end code with jQuery

  • ? Maintained and then built a Keystone project, upon completion, gave a talk at our local tech meetup

AWS Java jQuery J2EE node.js
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Lead Technician
Information Technology
Mar 2012 - Oct 2015
  • Work with a team of 6-8 full time staff members to provide desktop support to 2,220 computers, we support ~15,000 total users including staff, faculty, and both online and in situ
  • Support all manner of computer related issues for Staff, Faculty, and Students, hardware, software and basic networking
  • Provide Details for printer setup and install assigned ip address
  • Configure Network Printers to scan to folders and emails
  • Work with vendors like MemSys to install custom databases
  • Prepare and deploy Windows Images with a Use a Windows Deployment server
  • Install and configure PGP encryption on laptops
  • Create Dual boot systems including Linux/ Windows, and Bootcamped Macintosh
  • Set up Virtual box or Parallels
  • Write .bat scripts and Applescripts to install software
  • Support Enterprise team to insure users and computers are in the correct Organizational Units
  • Use Footprints Ticket software to manage workflow, including writing templates, and creating training videos
  • Developed the procedure for Macintosh domains set ups
  • Provide first response for all other technology support teams including Enterprise, Networking and Classroom Support (projectors etc)
  • Provide various operating system support including Windows, Mac OS X, and linux (Mainly Ubuntu)
  • Troubleshoot and repair hardware issues, work with vendors like Dell and Apple for hardware warranty issues
  • Create Mailboxes and Aliases in using Exchange Managment Console
  • Create Network shares and add or create Active Directory Groups
  • Install Ubuntu on requested systems
  • Supervise and manage a team of 20 work-study students and practicum students, including measuring performance and creating, and delivering weekly meetings
  • Provide Phone and Bench training to student workers
  • Travel to provide remote campus IT services which include new system installs and system upgrades
Windows Mac OS IMAGE Ubuntu Linux Printers MS Active Directory Desktop Support Technical Support Winstall Macintosh Win7 Microsoft Exchange Dell Laptops Apple
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References
Average Rating

1 recommendation
Lead Technician
Construction/Engineering
May 2013 - Oct 2015
Melbourne, FL
Created training material, trained and assisted the day to day management of ~30 IT students
• Decreased overall turn-around and down-time by co-creating a customized PHP dashboard tool for internal use
• Led a quality engineering initiative which increased the productivity of the workplace by 8%
PHP
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IT Manager
May 2011 - May 2012
Miami, FL
Supported as a single service technician for all company technology needs: audio/visual, email, custom software * Created PDF fillable forms, and customised brand appropriate invoices from sales database
Project Management
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Customer Service Representative
Information Technology
Dec 2008 - Apr 2009
  • Worked with daycare companies around the country to manage their video feeds mainly giving permissions
  • Designed templates and updated websites
  • Managed payment systems (Authorize.net)

authorize.net
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References
Average Rating

2 recommendations
Customer Service Representative
Dec 2008 - Apr 2009
Lacey, WA
Provided phone and email support for video stream software for day care centers * Designed te mplates for daycare website and customized client's individual daycare websites
No skills were added
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Student Help Desk Analyst
Oct 2004 - May 2006
Colorado Springs, CO
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No skills were added
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Edit Skills
Non-cloudteam Skill
Education
GRAND CIRCUS
FLORIDA INSTITUTE OF TECHNOLOGY 2017
Innovation and Entrepreneurship
COLORADO COLLEGE 2015
Biology and Computer Science
COLORADO COLLEGE 2007
Skills
iMac
2015
1
Laptops
2015
6
Apple
2015
3
Dell
2015
3
Desktop Support
2015
3
IMAGE
2015
3
Linux
2015
3
Mac OS
2015
3
Macintosh
2015
3
Microsoft Exchange
2015
3
MS Active Directory
2015
3
node.js
2021
3
Printers
2015
3
Technical Support
2015
3
Ubuntu
2015
3
Win7
2015
3
Windows
2015
3
Winstall
2015
3
AWS
2021
2
J2EE
2021
2
Java
2021
2
jQuery
2021
2
PHP
2015
2
authorize.net
2009
1
CRM
2012
1
iWeb
2012
1
Project Management
2012
1
Languages
French, Intermediate