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William
wajaber@netzero.net
248-520-6794
22470 Charter St.
Southfield, MI 48033
IT Systems/Financial Professional
32 years experience W2
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Summary

My background includes 14 years of experience in the IT field. Much of my experience is in AS/400 and personal computer technical support including CL programming, systems administration and networking. Other areas of specialty include running a Help Desk, installing software, applying PTF's, and writing queries. Finally, I am also very skilled in creating spreadsheets, graphs and presentations, as well as analyzing data.

My background also includes 5 years of experience as a Personal Financial Analyst. This experience involved marketing and selling financial products including investments, mortgages and life insurance. Other entrepreneurial experience includes seven years of current experience as a Property Manager. Overall, my primary strengths revolve around having strong computer, mathematical, and technical writing ability. I also am an effective leader and trainer.

Currently, I am between positions and looking for a new and challenging opportunity in IT, Finance or a closely related field. Job titles that interest me include Systems Engineer, Data Analyst and Quality Engineer. I am also interested in management and furthering my education and skills in areas such as database design, web development and analytics.

My educational background includes a Bachelor's Degree in Quantitative Methods (Business Statistics) and a Certificate in Computer Software Applications (MS Office Programs) from two local universities. Currently, I am enrolled in Global Information Technology's Business Analyst/A+ Certification program. I am now preparing to take my certification exams.

Specialties: AS/400, Systems Administration, Networking, Microsoft Office, Statistical Analysis, Kofax, Project Leadership, Personal Finance and Technical Writing.

Experience
Property Manager
Banking/Financial
Apr 2012 - present

I am currently managing a rental house, and using my own computer equipment for my business needs. IT Administrative duties that I have performed in this role include running disk cleanup, check disk, disk defragmenter, and clearing the internet browsing history. I also occasionally install antivirus and use Microsoft Word for documentation requirements.

Microsoft Word Windows XP Technical Support Project Management
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Driver Helper
Nov 2014 - Jan 2015
I performed in a seasonal customer service role for UPS, helping sort and deliver packages.
No skills were added
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Systems Engineer
Healthcare
May 2011 - Apr 2012

My primary duty involved performing Kofax Ascent Capture software installations, upgrades and support from a remote office location. This task enabled hospital p.c.'s to scan paper documents into electronic medical records. I also aided in the upgrade and support of scanners involved with these installations. Other job duties included CL programming, creating functional specifications for programmers, technical writing and ensuring that nightly AS/400 backups completed normally. As needed, I also created spreadsheets and presentations for dashboard meetings and other management purposes. Finally, I also served as a backup support specialist to the Help Desk when that person was either absent or temporarily out of the office.

AS/400 Microsoft Word Microsoft Excel Microsoft PowerPoint OS/400 Technical Writing Technical Support Windows 7 Windows XP Training Systems Engineering Database Backups Database Upgrades
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Personal Financial Analyst
Nov 2005 - Dec 2010
On an entrepreneurial basis, I marketed financial products and provided personal financial recommendations for my client's future. During this time, I achieved licenses in Life Insurance, Mortgages, and Annuities, as well as Series 6 and 63 Securities licenses. I also occasionally conducted classroom presentations and individual meetings in front of prospective clients and individuals interested in joining the business.
Microsoft PowerPoint
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IT Project Manager
Manufacturing
Feb 2010 - Oct 2010

I solely managed and implemented all IT projects for this company. When I was first hired, this company did not have any IT equipment in use at all. Therefore, one of my first major projects was to setup a wireless network for the company, and ensure that it operated correctly throughout the entire office and shop. I did this by choosing a cable company, connecting a wireless router to this company's modem, setting up security for the network, and then testing the network to make sure that it worked properly. I did this latter part by moving to the various workstations in the office and shop, and ensuring that a laptop computer could connect properly to the wireless network from each location. Other computer and technology projects included installing Vonage and MagicJack equipment to provide additional phone lines for the company, and setting up the company's first corporate e-mail address accounts.

WLAN Wireless Application Protocol (WAP) Technical Support Routers Project Management
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AS/400 Systems Operator
Nov 2003 - Mar 2005
(AIC) On a daily basis, I performed Computer Operations and Help desk support duties for this company's AS/400 customers. This included using the Robot job scheduler to ensure that all scheduled jobs completed normally. It also involved doing preventative maintenance tasks such as occasionally checking the active jobs, history log, and system operator message queue for unresolved issues. Other duties included answering, resolving and delegating incoming Help Desk calls from our offsite customers, creating Excel spreadsheets, and providing shift turnover updates. My other significant accomplishment here was training a new computer operator.
AS/400 Microsoft Excel Microsoft Word Lotus Notes Technical Support Training
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AS400 Computer Operations/Technical Support Specialist
Information Technology
Mar 1998 - Jan 2001

I primarily provided AS/400 and Help Desk support duties for this company on a daily basis. When I first started, my role was extremely important, as the company was planning a migration from a Honeywell based system to an AS/400 system, and I was their first AS/400 employee on staff. Because of this, I was immediately assigned to a new one person IT Help Desk position, because most incoming inquiries were related to the AS/400, and how users could do their work on the new system. This role was always part of my duties during my entire time at JAC Products, in addition to aiding in the migration process as well. Other duties included applying weekly program temporary fixes to Mapics XA software, backing up Mapics batches, setting up AS/400 and Future III security, and also providing some personal computer and network support as well. This included conducting classes to teach shop employees skills in Word, Excel and AS/400 Operations. It also included some personal training to users as well as current IT staff. When coworkers were absent, I also filled in for the AS/400 Security Administrator and EDI Coordinator.

AS/400 Honeywell Network Support Training OS/400 Microsoft Word Microsoft Excel Microsoft Access 2000 Technical Support
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AS/400 Computer Operator
Manufacturing
Dec 1995 - Mar 1998

I performed mostly computer operations duties on an IBM AS/400 platform. This also involved performing backups and helping with software and hardware upgrades. I also restored physical and spooled files as needed, resolved connectivity issues, and trained new computer operators. Occasionally, I created Excel spreadsheets and charts for the department manager.

AS/400 Microsoft Excel Technical Support OS/400
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AS/400 and System 36 Computer Operator
Jan 1994 - Apr 1995
I helped the IT staff with the migration work required in order to upgrade from an IBM System 36 computer system to an IBM AS/400 system. I also created some new user profiles and workstation configurations.
AS/400 Technical Support IBM System 38/36 OS/400
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AS/400 Computer Operator/Programmer Trainee
Information Technology
Jan 1989 - Jun 1993
I performed a combination of computer operations, technical support and programming duties in this position. The programming language used was RPG III. One significant accomplishment here was building a complete set of new menus for the Production Control department. I also earned a promotion to programmer trainee in January 1993.
AS/400 Technical Support RPG III OS/400 IBM System 38/36
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Edit Skills
Non-cloudteam Skill
Education
Attended in Business Analysis/A+ Certification
Global Information Technology, 2014 - 2014

I recently completed two separate courses at Global Information Technology in Southfield, Michigan. These courses are A+ Certification and Business Analysis. My next step is to prepare for the Certification Exams for each of these courses. Currently, I am preparing for the A+ Certification Exams.

Attended in Computer Software Applications
Washtenaw Community College, 2001 - 2005

I obtained a Certificate in Computer Software Applications in September 2005. Primary courses included Word, Excel Access, PowerPoint, Outlook, and Introduction to Networking. I also completed a course in Introduction to Statistical Process Control (SPC).

Bachelor's in Quantitative Methods
Oakland University
Certifications
Business Analysis/A+ Certification
Kofax Capture 9
2011
Skills
Data Analysis
2015
17
Microsoft Excel
2012
17
Microsoft Office
2015
17
Microsoft Word
2021
17
WinXP
2015
17
Information Technology
2015
14
Networking
2012
14
Security
2012
14
Software Documentation
2012
14
Software Installation
2015
14
System Administration
2015
14
Technical Writing
2012
14
Training
2012
14
AS/400
2012
13
IBM iSeries
2012
13
OS/400
2012
13
Project Management
2021
7
IBM System 38/36
1995
6
Microsoft PowerPoint
2012
6
HIPAA
2010
5
RPG
1993
4
RPG III
1993
4
Technical Support
2021
4
Honeywell
2001
3
Microsoft Access 2000
2001
3
Network Support
2001
3
Lotus Notes
2005
2
Small Computer Systems Interface (SCSI)
2005
2
Business Analysis
2012
1
Database Backups
2012
1
Database Upgrades
2012
1
Leadership
2012
1
Project Management
2012
1
Project Planning
2012
1
Routers
2010
1
Systems Engineering
2012
1
Windows 7
2012
1
Winstall
0
1
Wireless
2010
1
Kofax Capture 9 Certification
2012
1
Management
2010
1
Visio
2012
1
Windows Registry
2012
1
Windows XP
2021
1
Wireless Application Protocol (WAP)
2010
1
WLAN
2010
1
Languages
French, Intermediate