Linn
linnlmorris@rocketmail.com
321-877-9939
127 Anchorage Ave
#5
Cape Canaveral, FL 32920
Information Systems Technician
28 years experience W2
4
Recommendations
Average rating
257
Profile views
Summary

  • 20 years supporting PCs & Laptops, connectivity, hardware, setups, refreshes using Ghost and other imaging software, VMWare, moving, building and repairing, expert level. Supporting telecoms with WebEx & GoTo Meeting, and projectors, VoIP phones
  • Remote access for troubleshooting, Dameware, RDC, etc – expert level, 10+ years
  • Expert level experience with ticketing systems, such as Remedy Track-it, & SalesForce
  • Windows OS’s, Including XP, Win 7-10, 20 years experience, expert level
  • Active Directory, Patch management, Security, Group Policies 9 years experience
  • Managed an onsite helpdesk for 5 years at Kennedy Space Center, providing superior first-call support for 4000 NASA computer users, with Excellent Customer Service.
  • ITIL experience & knowledge, along with project management & Team Leadership
  • TCP/IP, DHCP, DNS, Networks, IPv4, IPv6, 20 years experience, advanced level
  • IPSec, tunneling, VPNs,Virtual Drives, VMWare 11 years experience, advanced level
  • Microsoft Office Suite, EMS365 Support, Outlook,Lync,Exhange, 20 years experience
  • Exchange Server & Windows Server - 3 years experience
  • Setting up networked and/or stand alone printers – expert level, 20 years experience
  • Tablet and smart phone setup and troubleshooting – expert level, 6 years
  • Familiarity with the OSI model, the 7 layers and protocols, & with Cisco routers
  • Citrix support, 4 years; ISeries/IBM AS400 installation, troubleshooting support, 3 years
  • MS SQL – 3 years, beginning level, familiarity with the standard commands
  • Anti-spyware & malware support – expert level, 20 years
  • Symantec Storage Software, Backup Exec, Veritas – intermediate level, 3 years
  • Experience installing, troubleshooting and training on EHR, PM and UAI, Allscripts, Electronic Health Care applications, & CPOE, (Computer Physician Order Entry), ScanLive, & Spot (Vitals) machines. Includes making sure all hardware is compatible, to Go-Live phase, to supporting end user Doctors, Clinicians & Pharmacists, hands-on use, extensive training in Medical Billing support, both onsite and remotely.
  • Familiarity with Meaningful Use, which defines EHR in a health care organization – the government reimbursement plans, and the 6 stages of EHR implementation.
  • Familiarity with DICOM, (Digital Imaging and Communications in Medicine), and HL7, the framework and standards for the exchange, integration & sharing of EHR information
  • Familiarity with PACS/RIS,VNA, installation, support and training, (Picture Archiving Communications/Radiology Information Systems, Vendor Neutral Archive)
  • Installed & Supported Dragon speech recognition software for digital transcribing

Experience
Education
Associate's in Chemistry
Middlesex County College
Certifications
MCP
Microsoft, 2014
MCSE
Microsoft, 2014
Novell Certified Netware Administrator
Novell, 2014
CompTIA A+
CompTIA, 2014
Citrix Certified Sales Professional
Citrix, 2014
Skills
Active Directory
2014
1
BMC Remedy
2014
1
Cisco Voice
2014
1
Communication
2014
1
Customer Care Management
2014
1
Documentation
2014
1
End-user Training Proficiency
2014
1
Hardware Installation & Upgrade
2014
1
Help Desk Management
2012
1
Microsoft Exchange
2014
1
Microsoft Outlook
2014
1
Organizational Effectiveness
2014
1
Systems analysis
2014
1
Win7
2014
1
Windows 2000
2010
1
Windows 7
2014
1
MS Active Directory
2021
16
Project Management
2021
15
Training
2012
12
Windows
2012
12
Database Backups
2009
11
Routers
2009
11
Malware
2007
10
Veritas
2009
10
VPN
2021
10
Anti Virus Software
2007
9
Customer Service
2021
9
Desktop Support
2021
9
DHCP
2007
9
DNS
2007
9
Hubs
2007
9
IIS
2007
9
IP (Internet Protocol)
2007
9
MS Visio
2007
9
OPTIM
2007
9
Patch Management
2007
9
System Administration
2007
9
Windows 2003
2007
9
WinNT
2007
9
WinXP
2007
9
WSUS
2007
9
Printers
2021
8
VoIP
2021
7
Access
2014
1
Windows Service Update Services
2010
1
Detail Oriented
2021
5
LAN
2021
5
Lotus Notes
2021
5
MS SharePoint
2021
5
Network Support
2021
5
Office 365
2021
5
Operating System support
2021
5
Problem Solving
2021
5
Team Leadership
2021
5
Technical Support
2021
5
Citrix
2012
4
Microsoft Excel
2012
4
AS/400
2012
3
EHR
2012
3
HL7
2012
3
iSeries
2012
3
Pharmacology
2012
3
Windows XP
2012
3
SQL Server
2012
1
Cisco
2009
1
Microsoft Office
2009
1
SQL
2012
1
Desktops
2013
1
IPsec
0
1
Laptops
2013
1
Radiology
0
1
Smart phones
0
1
TCP/IP
0
1
Telecommunications
0
1
VMWare
0
1
WAN
1998
1
Awards
Excellence in Technical and Customer Service Skills for NASA, 2005