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IT Technical Support
24 years experience W2 Cape Canaveral, FL
Available immediately
Actively seeking
IT Technical Support
4 recommendations
Average rating
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Active Directory BMC Remedy Cisco Voice Communication Customer Care Management Documentation End-user Training Proficiency Hardware Installation & Upgrade Help Desk Management Microsoft Exchange
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Recent Experience
Information Systems Technician 04/13 - present
VoIP Customer Service Printers Desktop Support Network Support Detail Oriented Operating System support Team Leadership Technical Support MS Active Directory VPN Lotus Notes Office 365 MS SharePoint LAN Problem Solving Project Management
Computer Technician & Analyst 01/13 - 04/13
Desktop Support Technical Support Desktops Laptops
Computer Technician & Analyst 06/12 - 11/12
Desktop Support

  • 20 years supporting PCs & Laptops, connectivity, hardware, setups, refreshes using Ghost and other imaging software, VMWare, moving, building and repairing, expert level. Supporting telecoms with WebEx & GoTo Meeting, and projectors, VoIP phones
  • Remote access for troubleshooting, Dameware, RDC, etc – expert level, 10+ years
  • Expert level experience with ticketing systems, such as Remedy Track-it, & SalesForce
  • Windows OS’s, Including XP, Win 7-10, 20 years experience, expert level
  • Active Directory, Patch management, Security, Group Policies 9 years experience
  • Managed an onsite helpdesk for 5 years at Kennedy Space Center, providing superior first-call support for 4000 NASA computer users, with Excellent Customer Service.
  • ITIL experience & knowledge, along with project management & Team Leadership
  • TCP/IP, DHCP, DNS, Networks, IPv4, IPv6, 20 years experience, advanced level
  • IPSec, tunneling, VPNs,Virtual Drives, VMWare 11 years experience, advanced level
  • Microsoft Office Suite, EMS365 Support, Outlook,Lync,Exhange, 20 years experience
  • Exchange Server & Windows Server - 3 years experience
  • Setting up networked and/or stand alone printers – expert level, 20 years experience
  • Tablet and smart phone setup and troubleshooting – expert level, 6 years
  • Familiarity with the OSI model, the 7 layers and protocols, & with Cisco routers
  • Citrix support, 4 years; ISeries/IBM AS400 installation, troubleshooting support, 3 years
  • MS SQL – 3 years, beginning level, familiarity with the standard commands
  • Anti-spyware & malware support – expert level, 20 years
  • Symantec Storage Software, Backup Exec, Veritas – intermediate level, 3 years
  • Experience installing, troubleshooting and training on EHR, PM and UAI, Allscripts, Electronic Health Care applications, & CPOE, (Computer Physician Order Entry), ScanLive, & Spot (Vitals) machines. Includes making sure all hardware is compatible, to Go-Live phase, to supporting end user Doctors, Clinicians & Pharmacists, hands-on use, extensive training in Medical Billing support, both onsite and remotely.
  • Familiarity with Meaningful Use, which defines EHR in a health care organization – the government reimbursement plans, and the 6 stages of EHR implementation.
  • Familiarity with DICOM, (Digital Imaging and Communications in Medicine), and HL7, the framework and standards for the exchange, integration & sharing of EHR information
  • Familiarity with PACS/RIS,VNA, installation, support and training, (Picture Archiving Communications/Radiology Information Systems, Vendor Neutral Archive)
  • Installed & Supported Dragon speech recognition software for digital transcribing

Top 5 Skills
SkillsProficiencyLast Used
Active Directory
BMC Remedy
Cisco Voice
Customer Care Management
Education and Certifications
Associate's in Chemistry
Middlesex County College
MCP, 2014
MCSE, 2014
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:100%
Employment Type:Any
Security Clearance:Confidential
Citizenship:U.S. Citizen