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Charles
kivosacv@gmail.com
904-710-9396
1812 Vista Lakes Drive
Fleming Island, FL 32003
617-329-5008
Senior IT Project/Program Management, PMP
23 years experience W2
1
Recommendation
Average rating
229
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Summary

  • Results-oriented IT Project/Program Manager accountable for leading all aspects of complex SDLC IT projects.
  • A Project Manager consistently delivering the project on time, within budget, and meeting quality expectations.
  • Capable of independent leadership on projects that have a high level of risk, organizational span, business complexity, team size, and interdependencies.

Skills:

  • Team Leadership
  • Conflict resolution
  • Software implementation – ERP & CRM
  • Project Budgeting
  • Good Listener
  • Able to communicate to all levels of staff
  • Microsoft Project Instructor
  • Team coaching
  • Able to present to any size audience
  • Project Planning
  • Software Project Execution
  • Consultive approach with customers
  • Project delivered on time within budget
  • Risk & Issue Management
  • Change Management

Technical skills:

Trainer: MS Project, ACT! QuickBooks
Languages: COBOL II, FORTRAN, BASIC, and RPGII.
Databases: Access, SQL,
Software: Microsoft Office, Visio, ACT!, Goldmine, MS Dynamics 365 CRM, Salesforce.com, Salesnexus, SalesLogix, SageCRM, QuickBooks, QuickBooks POS, Xero, Great Plains, Sage 50 (PeachTree), MYOB, Maximizer, Jira, MS Project, Project KickStart, Clarity, Rally, Unanet, QwikQuote, Crystal Reports, StoneField Query, MindManager, ClaimsGear, CampusVue – ERP software and Pearson On-Line Student Classes system, Automic (UC4) and many more.

Selected Accomplishments:

  • Successful managing multiple software implementation projects from planning through close including change management
  • Lead multiple teams and some up to 20 members
  • Full knowledge of accounting and budgeting
  • Past instructor of Microsoft Project
  • Comfortable presenting to all levels in an organization

Experience
Sr. Project Manager
Insurance
Jul 2020 - present
Jacksonville, FL
  • Project manager for a variety of IT projects for the marketing organizations and vendors passing files to Salesforce and Agent Cubed.
  • The budgetary value of these smaller projects is over $200,000 with a value to the business of millions in better customer service and sales.
Project Management Salesforce
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Sr. Project Manager
Information Technology
Dec 2019 - Feb 2020
  • Responsibility for managing the CRAIDL Logs (Change, Risk, Action Items, Issues, Decisions, and Lessons Learned)
  • Worked on an Enterprise Data Warehouse project for scheduling new tasks.
Data Warehousing Project Management
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CRM Project Manager
Information Technology
Nov 2018 - May 2019
Jacksonville, FL
  • CRM and Salesforce while implementing new processes for handling customer cases and sales pricing.
  • The project was a global uniting of two CRM systems to one CRM system for the whole company while interfacing with two separate SAP ERP systems. It also needed coordination with an upgrade to Office 365 and Active Directory
  • Responsible for the overall direction, coordination, implementation, execution, control, and completion of the project ensuring consistency with Sales Operations, IT, Legal, Research & Development, customer service, and other departments' strategy, commitments, and goals.
  • Develop the full Project plan, schedule, and project timeline for the current phase and suggested future phases.
  • Constantly monitor and report on project milestones and the progress of the project to all stakeholders presenting reports that define Project progress, problems, and solutions, PPR Report.
  • Manage the integration of projects at the operational units.
  • Delivered the project with a surplus in the budget over 25%.
  • Team size of over 15 a mix of internal and vendor staff.
  • Planned for and executed Cultural Change Management.
CRM ERP Project Management MS Active Directory Office 365 SAP
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Project Manager
Insurance
Jul 2018 - Oct 2018
Jacksonville, FL

The project was to put Medicare Analytics in the cloud. It morphed within two months to keeping with the current solution.

  • Initiation of GWCS Analytics project.
  • Worked with business analyst, technical architect, data architect to define needs.
  • Successful relayed project status.
Project Management Business Analysis Medicare Data Architecture
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Director of Portfolio, Program /Project Management
Information Technology
Jul 1998 - Sep 2018
Fleming Island, FL

Grew a project management, software consulting business within a CPA firm all through the eastern United States managing multiple projects from pre-sales through closing.

  • Efficiently managed software implementation projects in a variety of environments: building trades, distribution, financial services, hospital, logistics, manufacturing, mechanical, medical services, printing, service industries, transportation, wholesale distribution - ERP & CRM (SAP, Dynamics GP & CRM, Sage products.
  • Facilitate the definition of project scope, goals, deliverables, project tasks, and resource requirements involving all relevant stakeholders.
  • Plan for risks and contingency plans.
  • Develop the full Project plan, schedule, and project timeline.
  • Assemble and coordinate project staff managing resource allocation.
  • Manage project procurements if necessary.
  • Tracked project deliverables using Microsoft Project, Project KickStart, and Excel.
  • Performed quality assurance and User acceptance.
  • Analyzed business processes and requirements for designing and/or implementing efficient cost-effective systems CRM, sales, marketing, sales compensation, and accounting systems.
  • Determined Facility Management Information Systems (FMIS) needs both for software and for new as-built drawings and managed the client training process from design hands-on training.
  • PCI Compliance training
CRM Project Management Compliance PCI Database Upgrades ERP Microsoft Excel MS Project Project Planning Quality Assurance Stakeholder Engagement
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Project Manager
Information Technology
Oct 2015 - Jan 2017
Fleming Island, FL

Successful managing multiple projects for implementing managed print service from planning through close including change management.

  • Working with multiple clients from Washington, DC, and south.
  • Implemented software for financial reporting of services and remote support over networks.
  • Track Project deliverables using with Microsoft Project and Clarity.
  • Develop the full Project plans schedules and project timelines.
  • Incorporated solutions from other vendors.
  • Dollar value from $5 million on up with responsibility for budgets; total over $10 Million.
  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Team sizes up to 12.
  • Risk Mitigation & Project Governance.
  • Lead Process for Cultural Change Management.
Change Management Project Management MS Project Project Planning
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Project Manager
Education
Oct 2012 - Jan 2015
Seneca, SC

Managed a program of multiple Medicaid IT (MITS) projects for claims, pre-authorization, and enrollment; the Affordable Care Act (ACA), compliance to rules and file formats issued by CMS (HITRUST, SOC2) successfully completing them on time and within budget.
Project Management for Infrastructure - Computer Data Center Operations worked on autonomous job processing, file transfers, predictive analytics, monitoring and control, and release management and data center, workflow software.

  • Responsible for the overall direction, coordination, implementation, execution, control, and completion of various projects, Medicaid, ACA, Data Center projects ensuring consistency with MITS strategy, commitments, and goals.
  • Develop, implement, and lead the five-process group of the Project Lifecycle: Initiate, Planning, Execution, Monitor & Control, and Close project or phase.
  • Created risk plans for risks and contingency plans.
  • Researched, managed the procurement of and lead the successful installation Resource Management/Project Management software for enterprise deployment resulting in a 25% better use of resources.
  • Assembled and coordinate project staff managing resource allocation.
  • Worked on developing the processes for the MITS PMO office; became the model for the combined Clemson IT & MITS PMO Office Project process, Project Governance.
  • Implemented and managed project changes and interventions to achieve project outputs.
  • Accomplish project evaluations and assessment of results.
  • Developed a new weekly Project Performance Report template improving stakeholder and team member communication on project milestones and the progress of the project including any new issues or risks and solutions.
  • Tracked all project deliverables using Microsoft Project, Unanet, and Jira
  • Project methods used were Agile, Waterfall, Iterative and a Hybrid of all within the Software Development Life Cycle (SDLC) format
  • Dollar value total over $20 Million
Agile Methodology Data Center PMO Project Management Release Management Stakeholder Engagement Waterfall Compliance MS Project JIRA
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References
Average Rating

0 recommendations
Project Manager
Education
Sep 2010 - Jun 2012

Developed a data system to better provide needed, accurate student attendance and grade information to campus president, dean, and program chairs resulting in a 33% improvement in their advising students

  • Defined the project scope, goals, deliverables, project tasks, and resource requirements involving all relevant stakeholders.
  • Develop the full Project plan, schedule, and project timeline.
  • Number of students worked with over 1500, program chairs and department heads 20.
  • Successfully implemented a service to improved quality and timeliness of e-mails messaging to online student.
  • Conducted classes to train students in accessing online classes for Computer Applications Class, Accounting Classes, and Math Classes and Medical Claims Software
Project Management Project Planning Stakeholder Engagement Medical Claims
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VP Portfolio/Project Manager, PMO
Information Technology
Jan 2008 - Apr 2009
Atlanta, GA

A CRM software implementation company with clients all through the eastern United States managing multiple projects from pre-sales through closing.
Developed best practices for project management project portfolio/program management resulting in a significant improvement in profits, over 25% and a reduction in paperwork 50%

  • Improving project cost management by 30%, implement a new internal time tracking system.
  • Develop, implement, and lead the five-process group of the Project Lifecycle: Initiate, Planning, Execution, Monitor & Control, and Close project or phase.
  • Developed all project plans, schedules, and project timelines.
  • Set effective client expectations of project results due to project plan life cycles.
  • Managed the client product and cultural change training process from design to presentation for remote and on-site presentations.
  • Implemented a formal process to manage project changes and interventions to achieve project outputs.
  • Accomplish project evaluations and assessment of results.
  • Documented all the project phases creating and maintaining comprehensive project documentation.
  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Performed quality assurance.
  • Project methods used were Agile, Waterfall, Iterative and a Hybrid of all within the Software Development Life Cycle (SDLC) format
  • The number of projects managed at any one time 20 plus from pre-sales through close.
  • Tracked project deliverables using Microsoft Project, Project KickStart, and Excel.
  • The number of team members including reports, 3rd party vendors, and clients staff varied from 6 to over 20
  • Provide direction and support to the project team and perform team-building activities.
Agile Methodology CRM Project Management Waterfall Project Planning Program Management Microsoft Excel MS Project PMO Quality Assurance
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Accounting
Boston College; Chestnut Hill, MA
Related Courses
ITIL Foundation Training for IT service management (ITSM),
Certifications
PMP
Project Management Professional (PMP) from Project Management Institute
Skills
Project Management
2021
26
MS Project
2018
23
Project Planning
2018
23
Stakeholder Engagement
2018
22
Compliance
2018
20
CRM
2019
20
Database Upgrades
2018
20
ERP
2019
20
Microsoft Excel
2018
20
PCI
2018
20
Quality Assurance
2018
20
Budget Management
2015
1
Contract Management
2015
1
Kickstart
2015
1
Agile Methodology
2015
3
PMO
2015
3
Waterfall
2015
3
Data Center
2015
2
JIRA
2015
2
Release Management
2015
2
HIPAA
2014
1
ISM Project Management
2014
1
MS SharePoint
2014
1
PMBOK
2014
1
Project Controls
2012
1
Project Coordinator
2012
1
SDLC
2014
1
Software Installation & Upgrade
2012
1
Software Integration
2014
1
Change Management
2017
1
Medical Claims
2012
1
Program Management
2009
1
ACT 2000
2009
1
Basic
0
1
Business Analysis
2018
1
Business Intelligence
0
1
Clarify
0
1
Cloud Computing
0
1
Cobol
0
1
Crystal Reports
0
1
Data Architecture
2018
1
Data Warehousing
2020
1
Documentation
0
1
Fortran
0
1
Great Plains
0
1
Honeywell
0
1
IDS
0
1
in-memory databases
0
1
ITIL
0
1
LAN
0
1
Medicare
2018
1
MS Active Directory
2019
1
MS Visio
0
1
Office 365
2019
1
Peachtree
0
1
PRIME
0
1
Process Improvement
0
1
quickbooks
2009
1
Quotewerks
0
1
Requirement Analysis
0
1
Requirements Gathering
0
1
RMI
0
1
RPG
0
1
RPG III
0
1
SaaS
0
1
Sales
0
1
Salesforce
2021
1
SAP
2019
1
Scrum
0
1
SQL
0
1
Training
0
1
Vendor Management
0
1
Xerox
2019
1