• Analyze business and system requirements, create test scenarios, and develop test plans and test cases.
• Participate in the reviews of use case, technical design document and test scenarios with System Analyst, Development, Business and other Quality Assurance Teams.
• Provide work estimates to project managers on production tickets and future enhancements.
• Involved in end to end testing of multiple projects including coordination with other team members.
• Perform ETL testing verifying inbound and outbound files with external vendors.
• Modify and Execute Test cases in HP ALM based on the compliance and mandate requirements.
• Perform smoke, functional, integration, system, end to end and user acceptance testing.
• Involved in writing SQL queries in SQL Navigator 6.4 for searching, creating and updating test data.
• Manipulate data in various systems input/output XML and flat files for testing.
• Test EDI transactions and files.
• Facilitate user acceptance testing (UAT) and coordinate with development team for defect resolution.
• Identify test data for end-to-end testing and coordinated with multiple areas to test end-to-end flows of functionality.
• Reporting and tracking software defects in HP ALM 11 and re-creating them to assist developers.
• Identify test cases for automation and coordinate with automation team to automate test scripts.
• Execute automation regression test scripts using Quick Test Pro.
• Responsible for mentoring and training new hires with the testing process and as well as the functionality of the application.

• Analyze business and system requirements, create test scenarios, and develop test plans and test cases.
• Participate in the reviews of use case, technical design document and test scenarios with System Analyst, Development, Business and other Quality Assurance Teams.
• Provide work estimates to project managers on production tickets and future enhancements.
• Involved in end to end testing of multiple projects including coordination with other team members.
• Perform ETL testing verifying inbound and outbound files with external vendors.
• Modify and Execute Test cases in HP ALM based on the compliance and mandate requirements.
• Perform smoke, functional, integration, system, end to end and user acceptance testing.
• Involved in writing SQL queries in SQL Navigator 6.4 for searching, creating and updating test data.
• Manipulate data in various systems input/output XML and flat files for testing.
• Test EDI transactions and files.
• Facilitate user acceptance testing (UAT) and coordinate with development team for defect resolution.
• Identify test data for end-to-end testing and coordinated with multiple areas to test end-to-end flows of functionality.
• Reporting and tracking software defects in HP ALM 11 and re-creating them to assist developers.
• Identify test cases for automation and coordinate with automation team to automate test scripts.
• Execute automation regression test scripts using Quick Test Pro.
• Responsible for mentoring and training new hires with the testing process and as well as the functionality of the application.

Supported the Dental and Life Systems. The Life system resided on multiple platforms (mainframe and client/server) and the Dental System was housed on two different TPA System.

• Translated user requirements, developed preliminary systems designs, detail specifications which reflected standards, policies and procedures at divisional and enterprise levels.
• Provided effective user relations and first line leadership in both business and technical situations.
• Evaluated new technologies, and coordinated the implementation of purchased software, supported departments with application software needs and ensured the delivery of quality systems to the business partners within Diversified Business.
• Provided user assistance in resolving production issues through direct problem analysis and review of reports on ERD.

Point of contact for the Fiscal Intermediary Standard System (FISS) Medicare Data Centers.

• Participated in the development of business requirements and the formulation and definition of the technical scope and objectives of the project.
• Participated in software development, maintenance and integration, as well as testing and implementation. Included coding, debugging and executing COBOL batch and online programs, in addition to modifying and debugging JCL for the execution of programs.
• Analyzed and interpreted system programs and specifications in order to research and resolve customer assistance requests (Systems issues/questions).
• Provided training/education and client support to project team members on the impacts of proposed technology solutions, and for developing related strategy and contingency plans.

Analyst responsible for software change control on the Blue Cross Blue Shield of Florida legacy year 2000 conversion project consisting of 13 million + lines of code (192 subsystems consisting of COBOL, CICS, IMS, Assembler, JCL, PROCS, PARMS).

• Team Lead for six Data Dimensions, Inc. resources responsible for documentation, database development, and software change control on the Y2K project.
• Key resource in designing and implementing support functions to ensure and validate integrity of year 2000 code changes.
• Interacted with BCBSFL management and subject matter experts to ensure the accurate promotion of Y2K changes into production.

Performed systems analysis, design, testing, and implementation of both HCFA mandated and Carrier discretionary projects for eight large Medicare Part B carriers representing 14 states. Release Coordinator responsible for the planning, coordination, and control of production software releases.

• Managed a team of off-site software application developers for special projects Lead and assisted nine Business Analysts responsible for systems requirements, specifications, documentation, and testing.
• Planned and coordinated eight Medicare Part B software releases per year. Each release spanned over a 26-week time frame with overlapping release activities.
• Responsible for the development and delivery of a new employee and contractor-training program. Training included standards, procedures, technical processes and tools used within the organization.
• Interacted on a daily basis with business partners and liaison between programmers, management, and business partners for ensuring accurate software releases.

Responsible for development of new systems, as well as enhancements to existing Underwriting and Policy Issue systems.

• Liaison between programmers and business partners responsible for systems analysis, specification design, test plans and scripts, user documentation and implementation plans.
• Participated as Systems Analyst in the systems design, development, testing and documentation of a new computerized field accounting system. This was the largest and most complex project in the Gulf Life's history, whereby a manual field accounting system was converted to a state of the art on-line automated system for 100+ Gulf Life district offices throughout the southeast. Also, acted as an Implementation Team Lead on project.
• Developed and conducted training classes for administrative staff, sales agents, and district management.