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Jerrika
Jgivens0617@gmail.com
313-570-1894
9765 Southbrook Dr.
Jacksonville, FL 32256
Business Systems Analyst
11 years experience W2
0
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Average rating
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Summary

  • Application Environments/Web Server: Tomcat Apache, VMWare Workstation, LAMP, WAMP,
  • System Administration OS & Tools: CentOS, Linux/Unix, Windows, Mac, putty, WINSCP
  • Online Meeting Tool: GoToMeeting, WebEx
  • Databases: MySQL, MS SQL 2008
  • Infrastructure Monitoring/Alerting Tools: Compuware Vantage/Gomez Suite, DynaTrace
  • Issue Tracking & Project Management Tool: JIRA, Microsoft Project
  • Computer Skills: Microsoft Office Suite (Word, Excel, Access, Project, PowerPoint, Visio)
  • Analysis/Design Methodologies: DFDs, Component Diagrams, Flow Charts, System Diagrams, Use Case Diagrams

Experience
Business Systems Analyst
Information Technology
Nov 2017 - present

Business Systems Analyst

BSA System Analysis WebServices
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Mid - IT Project Analyst Contractor
Information Technology
Jun 2017 - Nov 2017
Jacksonville, FL
  • Manage and lead project which support IT software initiatives using Microsoft Project (~50 projects)
  • Act as the portfolio PA liaison between the business units, technology teams and support teams
  • Monitor quality assurance and project implementation
  • Track invoices and review financial projections to determine cost allocations for proposed projects
  • Provide technical support as well as supervision to project team members by communicating with the client
  • Design, develop and implement reporting standards to ensure transparency and performance
MS Project Technical Support Quality Assurance Project Coordinator MS Visio Actor
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Business Analytics Consultant/Application Engineer
Construction/Engineering
Oct 2012 - May 2017
Troy, MI
  • Coordinated with account managers, developers, vendors and clients from diverse locations to configure BA software applications, managing all aspects of deployment process. Trained and oriented new customers as well as organized and coordinated work schedules/meetings.
  • Responsible for deploying BA software solution as well as provide technical support for global customers on-site/remotely (Windows, Linux/Unix, MySQL, Perl, Tomcat, FTP/SSH, Java/JDK, LDAP, Microsoft Project, UAT)
  • Assisted in analyzing application performance and report bugs via JIRA to enhance software functionality
  • Developed several software guides: Pre-deployment, User Guide, System Admin guide, 3 - day Training Workshop
  • Succeeded in the redesign of deployment processes for proprietary BA software that streamlined the complete customer software deployment process

Accomplishments:

  • Developed and implemented the complete software deployment process for Altair SAO solution. Once the deployment process was streamlined, the overall installation process went from 2 weeks to on average 3 days - 1 week.
  • Created a 3 day - software installation training program and presented program to companies like NASA, Federal Mogul, ATK and Caterpillar
JIRA Linux Perl Project Management Apache Tomcat Database Design LDAP MySQL Java SSH UNIX Windows FTP Technical Support MS Project JDK
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Technology Analyst
Information Technology
Aug 2011 - Oct 2012
Detroit, MI
  • Deployed, configured, administered and troubleshoot Vantage/Gomez tools to monitor enterprise servers as well as applications to help analyze trends and prevent system issues as well as downtime
  • Responsible for configuring, maintaining and troubleshooting CA Configuration Automation instances (AIX, Windows, Linux [Solaris/RedHat/ESX/zLinux]).
  • Implemented over 100 developers access to eGateway groups and roles using LDAP Apache Directory Studio
  • Participated in coordinated server lifecycle and set standards for batch servers across dev, qa and prod environments
  • Managed department SharePoint site to keep track of software documents and team knowledgebase

Linux MS SharePoint LDAP Apache RedHat Solaris
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Programmer/Analyst - Intern
Information Technology
Oct 2010 - Jun 2011
Auburn Hills, MI
  • Performed data analysis, testing, debugging, audits and problem resolution on their Issue Tracking application
  • Tested application functions and resolved complex problems throughout software development life cycle, including preparing detailed program specifications
  • Developed a web application to help manage devices that are Bluetooth compatible with VWoA vehicles [PHP5, MySQL, HTML, CSS]
  • Constructed XML containers for Bluetooth Compatibility portion of VWoA website
Auditing HTML XML MySQL
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Web Developer - Intern
Information Technology
May 2010 - Jan 2011
Detroit, MI
  • Web site design and development using HTML, PHP, MySQL, Flash, CSS, Photoshop and Web Expression 3
  • Responsible for maintaining and updating technical documentation for software and website
  • Researched and evaluated technology solutions and presented recommendations for improving the system operations of their Linux based database
  • Designed print advertisements
HTML PHP MySQL Adobe Photoshop CSS Web Developer Adobe Flash Linux
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Edit Skills
Non-cloudteam Skill
Education
Information Technology
Oakland University 2011
Skills
Linux
2017
6
LDAP
2017
5
MS Project
2017
5
MySQL
2017
5
Technical Support
2017
5
Apache Tomcat
2017
4
Database Design
2017
4
FTP
2017
4
Java
2017
4
JDK
2017
4
JIRA
2017
4
Perl
2017
4
Project Management
2017
4
SSH
2017
4
UNIX
2017
4
Windows
2017
4
BSA
2021
2
System Analysis
2021
2
WebServices
2021
2
Apache
2012
1
HTML
2011
1
MS SharePoint
2012
1
RedHat
2012
1
Solaris
2012
1
Actor
2017
1
Adobe Flash
2011
1
Adobe Photoshop
2011
1
Auditing
2011
1
CSS
2011
1
Microsoft Excel
0
1
MS Visio
2017
1
PHP
2011
1
Project Coordinator
2017
1
Quality Assurance
2017
1
SQL
0
1
Web Developer
2011
1
XML
2011
1