Robert
robertderrah@yahoo.com
978-404-1324
62 Western Ave
Saugus, MA 01906
Desktop Support Engineer
13 years experience W2
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Average rating
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Summary

SKILLS

  • Worked with COTS applications, software, and products
  • LANDESK Systems and Endpoint Security Management Suites
  • Incidents Management
  • ITIL
  • ITSM
  • SCCM
  • ServiceNow, HEAT, Chromatix Ticketing Systems
  • A/V Installation, Configuration, and Troubleshooting
  • Windows XP, 7, 8, 8.1, 10 and Mac OS environments
  • Installing, managing, and troubleshooting Windows Server 2008 R2, 2012 and 2012 R2 with DNS, DHCP, RRAS, Group Policy Objects
  • SQL Server
  • A+, Network+, Server+, and MCP Equivalent training and experience
  • Strong networking ability and proficient in PC repair
  • Virtualization
  • Disk imaging
  • Migration
  • Manage Engine Desktop Central, ServiceDesk Plus, OPManager, AD Manager, AD Audit Plus, Password Manager Pro
  • Shoretel VOIP
  • SharePoint, Box
  • Symantec AV
  • Software Support
  • Citrix Receiver
  • Active Directory Configuration, LDAP, Azure
  • Multimaster replication
  • Forests
  • Trees
  • Domains
  • Organizational Units
  • Trusts

Experience
Education
Attended in Networking Communications and Information Systems 1080 Hour Diploma Program
Lincoln Technical Institute 2011
Bachelor's in Business Administration
University of Massachusetts Lowell 1989
Certifications
A+ Certification
2013
Skills
Desktop Support
2020
7
MS Active Directory
2020
5
Printers
2018
5
Citrix
2015
3
MS SCCM
2020
3
Office 365
2020
3
ServiceNow
2020
3
Windows
2020
3
Auditing
2014
2
Database Upgrades
2020
2
LAN
2017
2
Problem Solving
2020
2
Technical Support
2020
2
Wireless Networks
2017
2
WLAN
2017
2
Asset Management
2015
1
Customer Service
2016
1
Documentation
2016
1
Group Policy
2018
1
LanDesk
2020
1
LDAP
2020
1
Mac OS
2015
1
Microsoft Office
2015
1
MS Azure
2020
1
Project Management
2017
1
Utilization Review
2015
1
Apache
2016
1
BMC Remedy
2018
1
Box
0
1
Business Analysis
0
1
Change Management
0
1
Cisco
0
1
Data Replication
0
1
Dell
2018
1
DHCP
0
1
Disaster Recovery
0
1
DNS
0
1
HP
2018
1
in-memory databases
0
1
Incident Management
0
1
ITIL
2016
1
ITSM
0
1
Lotus Notes
2015
1
McAfee
2016
1
Microsoft Excel
0
1
Microsoft SMS Server
0
1
MS MDT
2016
1
MS SharePoint
0
1
mSQL
0
1
Network Administration
0
1
OpenOffice
2016
1
Process Improvement
0
1
Project Assistant
2017
1
Project Coordinator
2017
1
Project Planning
0
1
Sales
0
1
SDLC
0
1
ServiceDesk
0
1
SQL
0
1
SQL Server
0
1
Strategic Planning
0
1
System Administration
0
1
System Analysis
2016
1
Systems Integration
2017
1
Team Build
0
1
Training
0
1
Vendor Management
0
1
Virtualization
0
1
VMWare
0
1
VoIP
0
1
Windows 7
0
1
Windows Server
0
1
Windows XP
0
1