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Brandon
BRANDEVRIES@BELLSOUTH.NET
321-536-6735
2213 CLAIREMONT DRIVE
Cocoa, FL 32922
Sourcer/Recruiter
20 years experience W2
2
Recommendations
Average rating
97
Profile views
Summary

MBA, BUSINESS-DRIVEN CORPORATE TRAINER, INSTRUCTIONAL DESIGNER, RECRUITER

Experience
CUSTOMER SERVICE SUPPORT - NATIONAL ACCOUNTS RECRUITER/TEAM LEAD
Healthcare
Aug 2012 - May 2014

 Partnering with CHS management to anticipate and meet the evolving needs of the client to deliver 
the best talent in targeted locations throughout the United States. Nurtures relationships with 
prospective physician’s offices and manages on-going relationships during the recruiting process

Training Relationship Mgt
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References
Average Rating

2 recommendations
Customer Service Trainer
Telecommunications
Nov 2011 - Feb 2012

Responsible for the all aspects training for company call center.

  • Facilitate both new hire and on-going customer service training for two call centers located in New Hampshire.
  • Maintain, develop, and organize current and accurate training material, learning activities, worksheets, job aides, and class evaluations for classroom and continuing education instruction using instructional design techniques
  • Evaluate and continually improve training effectiveness through surveys and testing.
  • Provide Coaching and support for call center employees when needed.
  • Conduct sales training for both new hire and existing employees.
  • Developed Learning Management System for training group.
Human Resource Development Performance Management Microsoft Office Customer Service Operations Relationship Mgt Customer Service
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Training Manager
Telecommunications
Mar 2011 - Aug 2011

Responsible for the all aspects Surpass organizational training efforts including design, development and delivery of training curriculum to Agents on behalf of our clients.

  • Design, develop, and deliver broad range of education and training programs to staff to improve productivity, performance, employee retention in a call center environment.
  • Streamline all sales training  and new hire training classes so every trainee receives the same amount of information every time, regardless of the training instructor.
  • Develop leadership training for first line managers.
  • Manage all aspects of program evaluation and documentation across organization. Coordinate attendance, materials, and other details of program.
  • Monitor training budget, track variances, make financial adjustments as needed, ensuring training programs align with broader strategic, financial goals of organization.
  • Deliver client based training to new hires.
  • Deliver sales training to new hire classes and existing employees.
Verbal Communication Microsoft Office Customer Service Operations Relationship Mgt Project Management
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Training Instructor
Banking/Financial
Nov 2000 - Oct 2010

Analyze, design, develop, implement and evaluate in-person and online based instruction for 100+ employees of state credit union.

  • Design, develop, and deliver broad range of education and training programs to staff to improve productivity, performance, employee retention.
  • Provide ongoing education in areas of sales, customer service, hospitality, new hire orientation, software training, lending training, supervisor training and ongoing regulatory training set forth by federal, state government.
  • Manage all aspects of program evaluation and documentation across organization. Coordinate attendance, materials, and other details of program.
  • Program manager for new software for core system used across entire organization.
  • Monitor training budget, track variances, make financial adjustments as needed, ensuring training programs align with broader strategic, financial goals of organization.

 

  • Established first-ever Corporate University in credit union’s history.
  • Implemented organization-wide education and learning system to support employees who provide wide range of credit union, banking services across state.
  • Researched best practices, presented findings to C-level team to establish learning objectives, project requirements, deadlines, budget for initiative.
  • Assembled, managed team of 10 employees to implement in-person, web-based programs.
Customer Service Microsoft Office
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in History
North Carolina State University
Minor: Aerospace Engineering
Master's in Business Administration
Columbia Southern University
Certifications
Master Trainer
Langevin Learning Services, 2008
Certified Credit Union Executive
Credit Union National Assoication, 2008
Certified Financial Services Professional
Credit Union National Assoication, 2008
Certified Human Resource Specialist
Credit Union National Assoication, 2008
Training Generalist
Langevin Learning Services, 2008
Instructional Design/Developer
l, 2008
Training Manager/Director
Langevin Learning Services, 2007
Technical Trainer
Langevin Learning Services, 2007
Skills
Microsoft Office
2012
20
Customer Service
2012
15
Relationship Mgt
2014
12
Verbal Communication
2011
12
Customer Service Operations
2012
10
Human Resource Development
2012
10
Performance Management
2012
10
Technical Writing
2014
10
Training
2014
8
Recruiting
2014
2
Workforce Planning
2014
2
Project Management
2011
1
Seminars and Training
Writing Skills for Trainers, 2008
Advanced Instructional Design, 2008
Polish Your Presentation Skills, 2008
Advanced Instructional Techniques, 2008
Successful Training Manager, 2007
Evaluation of Training, 2007
Instructional Design for New Designers, 2006
Instructional Techniques for New Instructions, 2006