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Robin
Rcl52@rocketmail.com
559-760-4758
2820 Amanda Northern Rd.
Carroll, OH 43112
Team Lead / QA Software Tester
8 years experience W2
0
Recommendations
Average rating
70
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Summary

I am a QA software tester who has worked as a team lead at JP Morgan Chase and Sears Franchises. I currently use ALM 12 for use cases, test cases and UI. I use Visual Basic for writing feature files. I also have experience with installing ALM excel add-in, uploading and downloading test cases. I have used Microsoft TFS program for writing and running test cases and logging defects. I am an adept software technician with strong troubleshooting and debugging skills relating to network and internet connectivity. I have the ability to quickly diagnose and solve complex customer issues makes me a qualified and reliable candidate. I have managed large projects in other fields of work.

Experience
QA Software Tester
Banking/Financial
Jul 2016 - present
Columbus, OH
  • Team lead for 2 software programs managing all aspects of testing
  • Work closely with the Dev team and BA to gather requirements
  • Utilized requirements to write functional test cases and feature files
  • Executed many manual test cases to test a web based program
  • Stored test cases and executed in HP ALM 12
  • Logged defects in HP ALM 12 and JIRA
  • Write Gherkin and feature files
Test Case Preparation Functional Testing Manual Testing Quality Assurance Requirements Gathering HP ALM JIRA
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Team Lead / QA Software Tester
Information Technology
Apr 2015 - Mar 2016

  • Work closely with the Dev team and BA gather requirements
  • Utilized requirements to write functional test cases and feature files
  • Executed many manual test cases to test a web based program
  • Stored test cases and executed in HP ALM 12 Logged defects in HP ALM 12 and JIRA Write Gherkin and feature files
Test Case Preparation Functional Testing Manual Testing Quality Assurance Requirements Gathering JIRA HP ALM
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Software Technician
Information Technology
Nov 2014 - Apr 2015
  • Answer phones and login to customer's computer to fix issues with printers, programs and passwords. Install programs on computers. Create tickets for the onsite technicians to fix computers. Work with customers with the Epic program fixing issues and assisting customers with the use of the program. Completed 20-hour training program for Epic.
Printers
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Software Technician, Level II
Professional/Consulting Services
Sep 2014 - Oct 2014
Reynoldsburg, OH
  • Working tickets to fix software and hardware issues. Reimaged computers and fixed issues with laptops to make them work with Wi-Fi and internet programs. Break/fix issues. Worked with iPad and Airpads, Dell, Chrome and HP computers.
Laptops
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Software Technician, Level II
Banking/Financial
Sep 2012 - Sep 2014
Columbus, OH
  • Resolved client computer issues logged through ticketing system
  • Installed and uninstalled variety of critical programs and applications including ALM 11 and QC 10, Essbase, Maker Checker, Adobe Acrobat Professional 11 and Reader 11, Oracle, Toad, Java, Flash player, Remote Connect, Odyssey, and Microsoft Office
  • Used active directory
  • Responsible for troubleshooting/repairing installed programs and rebuilding Microsoft Outlook
  • Mapped network drives by locating alternate paths and implementing and resolving
  • Researched accounts for programs and drives
  • Emailed and instant messaged clients regarding tickets
  • Logged into client’s computers to resolve issues with outlook, office products, ALM and many other programs
  • Tested installed programs to make sure that they were working
  • Trouble shoot blackberry, iPhone and phone apps
  • Fixed wired and wireless IP connections
Java TOAD Oracle Adobe Acrobat Adobe Flash
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Brain Bench - Certified Software Tester
Skills
JIRA
2021
4
Functional Testing
2021
3
HP ALM
2021
3
Manual Testing
2021
3
Quality Assurance
2021
3
Requirements Gathering
2021
3
Test Case Preparation
2021
3
Adobe Acrobat
2014
2
Adobe Flash
2014
2
Java
2014
2
Oracle
2014
2
TOAD
2014
2
Laptops
2014
1
MS TFS
0
1
Printers
2015
1
Visual Basic
0
1