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Whit
Whit.Manuel@Gmail.Com
912-312-4908
139 Frazier Dr
Riceboro, GA 31323
System Administrator
14 years experience W2
2
Recommendations
Average rating
101
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Summary

  • Network planning, configuration, and implementation.
  • Windows, Linux, and UNIX based environments, Networking, and TCP/IP.
  • Top Secret Government Security Clearance.
  • Regulate access to network and computer files.
  • Monitor data file usage, employee content account creation and deletion, Active Directory, Group Policies, routing and remote services, along with network planning and Asset Life-Cycle Management.
  • Configure, troubleshoot, and conduct routine maintenance on local, wide, and Global area network internet systems.
  • 7 Years of extensive military experience, training, and education in the United States Navy as an Information Technology Systems Technician.

SKILLS

  • Microsoft ISA firewall, VERITAS Backup Exec
  • Microsoft Exchange 2003, IRRI-DRRS-N
  • Cisco Server
  • Norton Anti-virus client Server
  • MS Office Pro PC Imaging with Ghost
  • LCMS, CENTRIX, CAS, Domino Servers
  • NTCSS, CHCS Systems
  • Microsoft Server 2000/ NT/2003/XP/2008/2012
  • UNIX, LINUX, HP UX, NOVEL
  • Open VMS, SNORT, Retina, IDS
  • SCCM/SCOM Administrator
  • IIS, SQL Server
  • Windows 7 & 8 Desktop Support

Experience
System Admin and Desktop Support
Information Technology
Dec 2016 - present
  • Troubleshoot networking issues.
  • Troubleshoot and resolved complex systems hardware, software, and connectivity problems.
  • Provided direct tier production support of Windows Enterprise applications including IM and Microsoft Products.
  • Administration of file and print services.
  • Maintained up-to-date documentation for all Service Desk related processes.
  • Performed work in a customer service oriented manner and maintained a professional approach regarding all matters.
  • Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Ticketing System (LANDesk), Video Conferencing Support (VTC).
  • Responsible for Asset Life-Cycle Management including installation, move, add, change, and repair of IT assets.
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers' satisfaction and or in compliance with agreed-upon Service Level Agreements.
  • Performed drive backups and restores.
  • Performed minor repairs and replaced components on Tier I and II equipment such as PCs, workstations.
  • Installed and configured software along with given procedures.
  • Implemented basic Windows 7/8 administration.
  • Responsible for basic to intermediate-advanced IP configurations on PCs, network devices, and other peripherals like printers and scanners.
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
  • Ensured staff productivity measures are achieved.
  • Worked together with Call Center Staff via PDA to recover machines.
Windows Site Surveys Problem Solving Hubs HP Database Maintenance Cisco Auditing Asset Management Microsoft Server System Administration Compliance Database Backups Desktop Support MS Active Directory Printers Production Support Life-cycle Management
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System Support Administrator
Banking/Financial
May 2016 - Nov 2016
  • Responsible for full Lifecycle Asset Management.
  • Inventoried 572 HDD for destruction.
  • Updated inventory of over 400 servers and 2000+ assets.
  • Supported ESX and ILO server.
  • Managed chassis hardware upgrades of c7000.
  • Monitored and verified multiple package deployments.
  • SCCM os upgrades from 1511 to 1607.
  • Developed company SOPs and knowledge base.
  • Migration of SCCM primary site to a new location.
  • Supported VmWare 4x-6.0.
  • Citrix and Xenapp server/workstation support and deployment.
  • Established new employee accounts.
VMWare System Administration MS SCCM XenAPP Database Upgrades Citrix Inventory Management Asset Management
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References
Average Rating

0 recommendations
System Support Administrator
Aerospace/Defense
Mar 2015 - Nov 2015
  • Managed the overall administration of Windows System applications.
  • Performed various troubleshooting and maintenance operations in Windows Server environments. Installed the latest versions of Operating Systems on-demand, per requirements of the clients.
  • Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
  • Performed security monitoring tests to identify intrusions.
  • Provided Tier 2 and Tier 3 technical support.
  • Deployed performance-enhancing/monitoring tools.
  • Recommended new updates and changes required by the clients.
  • Produced new system and network designs for clients.
  • Documented the new Windows server settings that have been applied to the network.
  • Microsoft System Center Configuration Manager (SCCM) 2007 deployment in various environments.
  • Microsoft SCCM package creation and task sequence advertisements.
  • SCCM manifest creations and imports of variables.
  • Windows Server 2003, 2008 R2 installation, deployments, troubleshooting, and automation.
  • Windows Server 2008 Hyper-V virtualization configuration for servers.
  • Monitored ticketing system for new tickets and work-items. Updated existing tickets. Maintained hardware inventory control in the ticketing system.
  • Proactively monitored systems' health by physically inspecting the environment and utilizing provided tools such as SCOM, What’s up.
  • Troubleshoot server hardware and software issues and escalate accordingly.
  • Assisted in building and managing lab environments with complex settings, configurations, topologies, and equipment including servers and various network elements.
  • Network troubleshooting in complex environments, VLAN configurations, port trunking.
  • Assisted in development, improvement, and maintenance of imaging, deployment solution.
  • Administered multiple disjoint Active Directory Forests, Domains, DHCP, DNS, and other Infrastructure services. Trust relationships setup, dcpromo, and decommission of AD.
  • Updates, patching, and software installations via group policies (GPO).
  • Racking and patching equipment as needed.
DHCP DNS MS Active Directory Windows Server System Administration Hyper-V Windows VLAN Virtualization Trunking Technical Support Security Monitoring Problem Solving Network Design MS SCOM MS SCCM Inventory Control
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Information Systems Technician
Information Technology
Feb 2012 - Oct 2014
  • Managed Wi-Fi connectivity throughout the hangar.
  • Troubleshoot Microsoft Office Suite.
  • Submitted resolution ticket to CSR for account creation, activation, and deactivation.
  • Installed Windows 7 computers, scanners, and other peripherals.
  • Updates blackberry phones to maintain network connectivity via the CAC card.
  • Obtained and distributes tokens for access to the network.
  • Maintained an inventory of Windows 7 seats, printers, and scanner assigned to command.
  • Managed gain and loss of security clearance via JPAS.
  • Imaged XP laptops with all necessary software for deployable use.
  • Managed IAVA updates within the network.
  • Managed ACL for VP-62 share drives.
  • Setup and management of VTC.
  • Managed the full lifecycle of IT assets.
  • Updated patching for antivirus software on Blackberry, Android, and IOS mobile devices.
  • Regulated access to network and computer files.
Printers Laptops Network Connectivity Mobile Devices Microsoft Office iOS IMAGE Blackberry Anti Virus Software Android ACL Windows Asset Management
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Active Directory Administrator
Information Technology
Aug 2014 - Sep 2014
  • Updated user profile using Active Directory users and computers.
  • Sites and services used to complete the replication process.
  • Added Microsoft paint cropped photos to profiles and up to date information.
  • Verified with the IT team that replication was successful.
  • Documented the process for future use.
Data Replication MS Active Directory
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Network Administrator
Information Technology
Apr 2014 - Jul 2014
  • Created Cat5e cable to connect switches to the server and available work stations.
  • Managed activation and deactivation of 96 available ports.
  • Installed AC1900 Nighthawk Smart Wi-Fi Router with disabled DHCP services.
  • Upgraded workstations from Win 7 and Win 8 to Win 8.1 Pro.
  • Added Mini Mac computers to the domain.
  • Installed Windows Server 2012 r2 essentials as a domain controller.
  • Installed Active Directory Services; Installed DNS and DHCP services to allow for domain use on a private network.
  • Installed and configured IIS services.
  • Installed and configured SQL monitoring services.
  • Managed all DNS records within the zone.
  • Created shared file storage for all domain users.
  • Installed Firewall and security settings within the domain.
  • Configured security settings in DC OU to log changes to Active Directory.
  • Created and applied GPO’s to OU’s for management and security.
  • Managed server and user licensing.
  • Configured the event log to capture all replication errors to a central location.
  • Configured Domain Controller to Active Directory integrated zone to update records and resolve queries.
  • Monitored data file usage employee content account creation and deletion, active directory, group policies, routing, and remote services, along with network planning and life cycle management.
  • Configured, troubleshoot, and conducted routine maintenance on local, wide, and Global area network internet systems; also on associated components such as hardware, software, wiring, and cabling.
  • Configured IIS 7 on a server to support Intranet website for webpage administrator.
  • Deployed Virtual Servers and machines via VMWARE ESX 5.0 for remote use.
Data Replication DNS Firewall IIS Network Administration Network Planning Switches VMWare Windows SQL MS Active Directory Windows Server
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Deployment Technician
Information Technology
Dec 2011 - Jul 2012
  • Added, removed, updated user account information, etc.
  • Data migrations of 2,500 work stations.
  • Installation of printers, scanners, and copiers.
  • Restored reimage crashed hard drives.
  • Assisted in troubleshooting LAN issues.
  • Data Loss prevention using Veritas and Mcafee backup systems.
  • Assisted Windows 7 desktop support team with software upgrades via Retina.
Printers Desktop Support Windows Veritas Problem Solving LAN IMAGE Database Upgrades Data Migration Database Backups
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Network System Administrator
Government
Nov 2007 - Nov 2011
  • Created, configured, and maintained user and group accounts across multiple operating systems.
  • Assessed protocol and proxy service vulnerabilities and their relation to firewalls.
  • Developed and implemented solutions with regard to protocol and proxy service vulnerabilities, guarding against hostile attempts to compromise or inadvertent disclosure of sensitive material.
  • Managed Windows XP and 7 desktop support and maintenance team.
  • Verified and wrote Access Control List (ACL) and programmed screening routers.
  • Managed/maintained internal site networks to include but not limited to MS Exchange, Netware, Novell, UNIX, and Windows NT.
  • Operated and performed systems monitoring, fault isolation, and network restoration of communication sites.
  • Manager for automated information systems such as mainframes, minicomputers, microcomputers, LANs, and WANs.
  • SCCM/SCOM administrator responsible for the patching and updates to the network followed with documentation of all completions and errors reported back from the workstations across the LAN/WAN.
  • Software and Hardware support local, wide, and global area networks.
  • Coordinated and implemented configuration and change management, test contingency plans, downtime record and reports, quality control procedures to increase network efficiency.
  • Planned, coordinated, and implemented security measures to safeguard, information, documentation, and electronic data files on DOD local, wide, and global area networks against accidental and unauthorized modifications, destruction, or disclosure of resources utilizing SNORT, IDS, ACLs Retina scanning software, LAVA implementation, physical security measures while providing to DISA, DON, and NSA.
  • Installation, monitor, maintain, and preventive maintenance for Cisco backbone switches and routers across Windows Server 2003/2008/2012 R2 networks.
  • Administrator for Linux Redhat 4.0/5.0 completing preventative maintenance, system monitoring, and policy setup.
  • Created and maintained logs as well as completed and managed chronically ordered monthly backups for Cisco router configuration settings via 3 ½ inch floppy, CD-ROM, and local copy to the desktop of the master maintenance CPU.
Cisco Firewall Routers Switches LAN UNIX Linux Microsoft Exchange RedHat Windows Server System Administration Windows System Monitoring Novell Netware IDS Documentation DISA Desktop Support Database Backups Change Management backbone.js
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Edit Skills
Non-cloudteam Skill
Education
Related Courses
6420B Fundamentals of Windows Server 2008 Network and Applications Infrastructure, 2012
6426C Configure and Troubleshoot Identity and Access Solutions w/ Win Server 2008 AD, 2012
6425C Configuring and Troubleshooting Windows Server 2008 AD Domain Services, 2012
6433A Planning and Implementing Windows Server 2008, 2012
Cisco - Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0, 2012
Cisco - Interconnecting Cisco Networking Devices Part 1 (ICND1) v1.1, 2012
Journeyman Network Core, 2011
Naval Modular Automated Communication System II Administrator, 2009
Global Command and Control System-Maritime (3X), 2008
Information Systems Technician “A” School, 2008
Certifications
Certified Ethical Hacker (CEH) v7.1
2012
CompTIA Network+ Certification 2009 Edition R3
2012
CompTIA Security+ Certification 2011 Objectives
2012
Skills
Windows
2021
11
Database Backups
2021
8
Desktop Support
2021
8
System Administration
2021
8
Cisco
2021
7
Asset Management
2021
6
Printers
2021
6
backbone.js
2011
4
Change Management
2011
4
DISA
2011
4
Documentation
2011
4
Firewall
2014
4
IDS
2011
4
LAN
2012
4
Linux
2011
4
Microsoft Exchange
2011
4
MS Active Directory
2021
4
Netware
2011
4
Novell
2011
4
Problem Solving
2021
4
RedHat
2011
4
Routers
2011
4
Switches
2014
4
System Monitoring
2011
4
UNIX
2011
4
Windows Server
2015
4
Auditing
2021
3
Compliance
2021
3
Database Maintenance
2021
3
HP
2021
3
Hubs
2021
3
Life-cycle Management
2021
3
Microsoft Server
2021
3
Production Support
2021
3
Site Surveys
2021
3
ACL
2014
2
Android
2014
2
Anti Virus Software
2014
2
Blackberry
2014
2
IMAGE
2014
2
iOS
2014
2
Laptops
2014
2
Microsoft Office
2014
2
Mobile Devices
2014
2
Network Connectivity
2014
2
Database Upgrades
2016
1
MS SCCM
2016
1
Cabling
2014
1
Citrix
2016
1
Data Migration
2012
1
Data Replication
2014
1
DHCP
2015
1
DNS
2015
1
Hyper-V
2015
1
IIS
2014
1
Inventory Control
2015
1
Inventory Management
2016
1
Monitors
2014
1
MS SCOM
2015
1
Network Administration
2014
1
Network Design
2015
1
Network Planning
2014
1
Security Monitoring
2015
1
SQL
2014
1
SQL Server
0
1
TCP/IP
0
1
Technical Support
2015
1
Trunking
2015
1
UX
0
1
Veritas
2012
1
Virtualization
2015
1
VLAN
2015
1
VMWare
2016
1
XenAPP
2016
1