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Michael
michaelmaysjr1990@yahoo.com
229-379-1486
1925 Waycrest Dr. Apt 6107
Atlantic Beach, FL 32224
Signal Support Systems Specialist
10 years experience W2
0
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Average rating
21
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Summary

  • Over five years in experience customer relations, management, and administration seeking to contribute my training and acquired skills within a technical support or help desk role.
  • Effective communication with the ability to promote optimal performance, reliability, and security across core business systems

Experience
Signal Support Systems Specialist
Information Technology
Oct 2018 - present
  • Supervises, installs, and troubleshoots signal support systems terminal devices, to include radios, wires, and battlefield automated systems.
  • Identifies problems, record and monitor issues using propriety ticketing system.
  • Performs signal support functions, to include providing technical assistance and training.

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System Administrator
Information Technology
Jan 2017 - present
Union City, GA
  • Coordinate and support security measures to safeguard information against accidental or unauthorized Damage.
  • Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following
  • Design or installation specifications.
  • Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc.
  • Maintain operation of system hardware through monitoring functionality, preventative maintenance,
  • Identifying and reporting or resolving performance issues.
System Administration
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Walmart Distribution Center
Information Technology
Nov 2015 - Dec 2016
Union City, GA
  • Conducted directed shrink related audits and report findings to appropriate leader or manager.
  • Controlled the unexplained loss of merchandise and improves profitability.
  • Detected, deterred investigated, and resolved violations of company policies and criminal activities.
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Team Coordinator
Jun 2012 - Nov 2015
* Established level of service requirements from the vendors, to the distribution center to the stores.
• Assisted manager with department scheduling, directing workflow, daily associate assignments, and monitoring the freight flow process.
• Identified that all merchandise and products received at the store were processed in accordance with established programs and procedures including organizing the department area.
Project Management
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Team Coordinator
Information Technology
Jun 2012 - Nov 2015
La Grange, CA
  • Established level of service requirements from the vendors, to the distribution center to the stores.
  • Assisted manager with department scheduling, directing workflow, daily associate assignments, and monitoring the freight flow process.
  • Identified that all merchandise and products received at the store were processed in accordance with established programs and procedures including organizing the department area
Project Management
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Support Manager
Information Technology
Jun 2011 - Jun 2012
Columbus, GA

  • Loaded and unloaded shipments.
  • Prepared and reconciled damage repair estimates.
  • Constructed displays and stocked shelves.
Project Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Systems Management
University of Maryland College 2018
Associate's in Criminal Justice
Columbus Technical College 2015
Skills
Project Management
2015
4
System Administration
2021
1
BSA
0
1