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Tiana
Tianambell19@gmail.com
904-900-9188
Jacksonville, FL 32290
HEALTHCARE TELESALES REP, CONNECTICARE GUIDEWELL
10 years experience W2
0
Recommendations
Average rating
43
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Summary

  • Reporting
  • Administrative Writing
  • Analyzing Information
  • Verbal communication
  • Problem Solving
  • Inventory Control
  • Professionalism
  • Process Management
  • TeleSales

Experience
HEALTHCARE TELESALES REP
Information Technology
Aug 2017 - present

  • Sell health insurance products to individual Under 65 and/or Over 65 consumers in a call center environment.

  • Analyze customer needs and match to appropriate insurance product solutions.

  • Facilitate application process; advise customers of eligibility and follow established procedures to adhere to department and federal guidelines.

  • Support both inbound (90%) and outbound calls to Consumer prospects through market driven and marketing campaigns.

  • Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.
Call Center Sales
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Retail service associate,
Information Technology
May 2016 - Aug 2017
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers’ needs and provide assistance and information on product features
  • Go the extra mile to drive sales
  • Maintain in stock and presentable condition
Sales
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Customer service team Lead
Information Technology
Jul 2016 - Jul 2017

  • Supports team manager and performs duties when manager is absent
  • Provides encouragement to the team, including communicating goals and identifying areas for new training and skill checks
  • Answer team member questions , helps team with member issue, and oversees team member work for quality and guideline compliance
  • Conducts tem meeting to update team member adherence to company regulations and performance goals
Compliance Customer Service
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Client on-boarding
Banking/Financial
Aug 2015 - Nov 2015

  • Perform new client adoptions and periodic reviews for clients; by confirming KYC data requirements.
  • Gathering and analyzing KYC documentation in accordance with regulatory and banking policy
  • Classify clients from a risk and regulatory perspectives.
  • Analyze Anti- money laundering (AML) risks associated with the client; potential risks and operational issues should be identified and escalated
KYC
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Anti-money laundering analyst
Information Technology
Jan 2014 - May 2015
  • Performed investigative due diligence using both internal and external resources to obtain a thorough understanding of the client’s transactional purpose – nature of transactional activity, source of funds, review of KYC/CIP documentation, analysis of the client’s related accounts – to compare similar high risk Gathering and analyzing KYC documentation in accordance with regulatory and banking policy
  • Reviewed potential sanction lists matches to determine whether if they are true matches. If necessary, contacts business to conduct investigation and/or escalates to the OFAC Officer.
  • Analyze Anti- money laundering (AML) risks associated with the client; potential risks and operational issues should be identified and escalated
  • Implement any required change in static data and resolution of any matters arising from the review
  • Suspicious activity Report (SAR) experienced, final draft and submission to FINCEN (Financial Crimes Enforcement Network).
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Retention Operations Quality Analyst
Information Technology
Jun 2012 - Jan 2014

  • Collaborates with company management to identify key business issues, outline strategic alternatives and recommend action plans
  • Analyzes financial results and provides variance analysis to support business decisions
  • Reviewed the documents to make sure all significant information is in the file.
  • Implement any required change in static data and resolution of any matters arising from the review
  • Researched, developed and wrote detailed synopsis that identified all loan attributes, as well as loan deficiencies).
  • Analyzed loans to determine best course of action to protect company's interest and resolve delinquency issues.
  • Notated the file with all information that will be needed in the next department and route the file to the appropriate area.
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Edit Skills
Non-cloudteam Skill
Education
General studies
HIGH SCHOOL DIPOLMA
Associate's in Science, Criminal Justice
FSCJ
Skills
Sales
2021
3
Call Center
2021
2
Compliance
2017
1
Customer Service
2017
1
KYC
2015
1